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Contact Centre Officers and Contact Centre Team

1 month ago

Sydney, Australia Australian Communications and Media Authority Full time

eSafety's purpose is to help safeguard Australians at risk from online harms and to promote safer, more positive online experiences. eSafety leads and co-ordinates online safety efforts across Commonwealth departments, authorities and agencies and engages with key online safety stakeholders. It has a broad remit which includes administering complaint schemes and the creation of audience-specific content and programs to help educate all Australians about online safety.

Our **Technology-facilitated Abuse (TFA) Support Service team**, within the Regulatory Operations Division, is at the forefront of eSafety’s mission to support frontline workers and those experiencing technology-facilitated abuse in the context of domestic, family, and sexual violence (TFA-DFSV).

We are looking to fill multiple vacancies within our highly dedicated team to help deliver this essential service to frontline workers and those they support, to ensure technology remains a vital tool and not a weapon.

The Contact Centre Team Lead (EL1) and Contact Centre Officers (APS6) will undertake important and impactful work, drive positive change, and provide vital support. The successful applicants will also have an opportunity to work and collaborate with teams across eSafety, including investigations, policy, educational and technology. We are seeking individuals with a demonstrated ability to be motivated members of a team that is dedicated to eSafety’s mission of helping safeguard all Australians from online harms and promoting safer, more positive online experiences, especially for those experiencing TFA-DFSV.

The Service currently operates Monday to Friday during business hours.

**To be eligible for employment with eSafety, within the ACMA, applicants must be an Australian citizen.