Team Leader

7 months ago

Sydney, Australia Bupa Full time

**Employment Term**:Perm Full Time
- ** Location**:Melbourne or Brisbane/ Working from Home
- ** Application Closing Date**:4th July

**About the opportunity**:
Our Contact Centres are a primary point of connection for Bupa Health Insurance customers and potential customers. Customer Advisor's engage in meaningful interactions via the Voice channel. They uncover and understand needs and provide solutions that deliver the best outcome for the customer, whilst adhering to quality standards.

Working as part of the Contact Centre Leadership Team, the Retention Service Team Leader has overall responsibility for managing a highly effective team. They’ll lead, coach, motivate and empower their team to ensure that business targets and key metrics are met.

**Key responsibilities**:

- To lead Advisors/Consultants to achieve Goals and Metrics.
- To partner effectively with peers and Real Time to manage incoming call volumes and implement contingencies. able to get a clear point across in a friendly, polite and engaging manner.
- To ensure that retention targets are achieved by developing and training staff, implementing new initiatives, monitoring performance, changing staff behaviour and maintaining the use of resources.
- To develop a team of highly professional and motivated Contact Centre Advisors/Consultants.
- Foster effective relationships with other business units to ensure success of business initiatives.
- Compliance with all relevant legislation and Bupa Policies (this includes Trade Practices and OH&S) to ensure that decisions are made in a way that manages risk to BUPA’s business

**You will be/have**:

- Along with managing a team of 10-15 direct reports, you will also have:

- Excellent leadership, people management and team management skills
- Good Contact Centre experience in a similar environment
- Ability to inspire and create enthusiasm, energy and cooperation in others to achieve work objectives
- Ability to coach and encourage staff to perform at their optimum level
- Workflow management and efficiency skills
- Demonstrated understanding of contact centre practices, dependencies and operations
- Demonstrated ability to work under pressure whilst continuing to make effective decisions

**What’s in it for me?**

As well as a competitive salary, a range of Bupa benefits and flexible working/ work from home arrangements, you’ll be challenged and encouraged to innovate. You will partner with colleagues who are dedicated to delivering exceptional experiences. We respect and consider everyone, knowing your difference will make the difference.

**About Bupa Asia Pacific**

Bupa is an international healthcare group which has been committed to a purpose of helping people live longer, healthier, happier lives and making a better world for more than 70 years.

Bupa Asia Pacific operates in Australia, New Zealand and Hong Kong, supporting about 6.5 million customers through a broad range of health and care services including health insurance, aged care, dental, medical, optical and hearing services. Employing more than 20,000 people in the region, we believe that we can make a real difference to the lives of customers through our values, purpose and the way that we deliver personalised care.

  • Warehouse Team Leader

    8 months ago

    Sydney, Australia Universal Business Team Full time

    The Company Techware is a reputable family business who renowned for their innovative and trusted range of safety equipment across Australia. Their extensive range of products are widely recognised as ground-breaking, comprehensive and of the highest quality. Their collaborative close-knit team of customer service expert's are dedicated to delivering...

  • Team Leader

    4 months ago

    Sydney, Australia Direct Traffic Pty Ltd Full time

    Direct Traffic has multiple Team Leader positions available to join our growing team. Head office is based in Minto, works will be carried out throughout the Sydney Metro area. You must have the following training qualifications: - General Construction Induction Card (white card) - Traffic Controller - Traffic Management Implementer (Implement Traffic...

  • Team Leader

    7 months ago

    Sydney, Australia Mega Recruitment Full time

    **Mega Recruitment** is thrilled to partner with a prestigious National Architectural & Interior Design practice nestled in the heart of Sydney's vibrant CBD. We're on the hunt for an exceptional Team Leader to spearhead projects, inspire teams, and create influential designs that shape environments and experiences. Join a team that redefines architectural...

  • Team Leader

    7 months ago

    Sydney, Australia APS GROUP Full time

    Afternoon Shift - Ongoing work with View to Perm - Asap Start Warehouse Team Leader Our client, Australia's leading wholesale supplier of quality fasteners, bolts, nuts, all thread rod, screws, and anchors to the mining, construction, oil, and manufacturing industries are seeking Afternoon shift Team Leader for their Distribution Centre in Eastern...

  • Team Leader

    7 months ago

    Sydney, Australia Synaco Global Recruitment Full time

    TEAM LEADER POSITION AVAILABLE Do you have hands on labouring experience and looking for the next step in your career? Recognised as a world leader in manufacturing of mineral processing and water treatment equipment based in Milperra. On offer: - $38.34ph + negotiable depending on experience - 6am start time - Milperra location - ASAP start - Temp to...

  • Team Leader

    7 months ago

    Sydney, Australia Silver Search Full time

    **Close to public transport**: - **Boutique Day Surgery** Are you a passionate leader with a background in customer service? Do you have experience managing a team in a healthcare setting? If so, we have an exciting opportunity for you! We are seeking a Team Leader/Reception Manager for a busy day surgery. In this role, you will be responsible for...

  • Team Leader

    24 hours ago

    Sydney, Australia Mayday Recruitment Full time

    Manage a high performing and business critical team of 10 administrators - Utilise your previous leadership skills in this great collaborative role - Mix of work from home and Rhodes office based role MAYDAY have an exciting opportunity for a Team Leader to join this hugely successful & global Big 4 organisation. This is a truly varied role that you can...

  • Team Leader

    24 hours ago

    Sydney, Australia DB Schenker Full time

    At - **DB Schenker**, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives, and skills. Together as one team, we are -...

  • Team Leader

    7 months ago

    Sydney, Australia Inchcape Full time

    AutoNexus is the market leader in integrated, omni-channel automotive fulfilment solutions, offering bespoke services tailored to meet their customers' needs, delivered with an unwavering focus on quality, expertise and exceptional customer service. With sites across Australia and New Zealand, AutoNexus is the premium fulfilment partner of choice for...

  • Team Leader

    7 months ago

    Sydney, Australia Link Group Full time

    **Team Leader - Client Relationship** Are you ready to lead a dynamic team and shape the future of client relationships? We're seeking an experienced and motivated individual to join us as a Team Leader and manage and lead a team of Client Relationship Assistant Managers. In this role, you'll play a crucial part in ensuring an exceptional client experience,...

  • Operations Team Leader

    24 hours ago

    Sydney, Australia talent focus Full time

    Operations Team Leader - Southwest Sydney - Competitive Salary A well known warehousing and distribution company are seeking x2 Operations Team leaders for both afternoon and night shifts for a company located in Southwest Sydney. Within this Full-time permanent position, you will be spearheading a medium to large team, ensuring that all online orders are...

  • Team Leader

    7 months ago

    Sydney Central Business District, Australia HAYS Full time

    Exciting new permanent Team Leader position with a leading national Occupational Rehab provider. **Your new company** Hays Healthcare are delighted be partnering with a leading occupational rehab provider within Australia. This organisation works across various frameworks to expedite successful return to work results. They currently have an exciting...

  • Team Leader

    24 hours ago

    Sydney, Australia Ozchild Full time

    About the role - SCHCADS award level 7 - $ 104,866.32 plus super and Salary packaging up to $15,900 - Full-time permanent position - Edgeworth location - Relocation available An exciting opportunity has arisen as Team Leader in our Functional Family Therapy Team in Edgeworth OzChild has been working with families delivering Functional Family Therapy -...

  • Team Leader

    7 months ago

    Sydney, Australia Synaco Global Recruitment Full time

    Recognised as a world leader in manufacturing of mineral processing and water treatment equipment based in Revesby. Our client is currently seeking a Team Lead to join their team. On offer: - $38-$52 + negotiable depending on experience - 6am start time - Revesby location - ASAP start - Temp to perm About the job: - Undertake supervision and leading hand...

  • Team Leader

    7 months ago

    Sydney, Australia EML Group Full time

    Team Leader EML is a leading **Workers Compensation** and **Personal Injury Claims Management** business. Our goal is to help people get their lives back through **ongoing support during their return-to-work journey**. We continue to experience ongoing growth and now have over **4,000 dedicated employees**. We foster a learning culture that allows for us to...

  • Team Leader

    4 months ago

    Sydney, Australia EML Group Full time

    Team Leader EML is a leading **Workers Compensation** and **Personal Injury Claims Management** business. Our goal is to help people get their lives back through **ongoing support during their return-to-work journey**. We continue to experience ongoing growth and now have over **4,000 dedicated employees**. We foster a learning culture that allows for us to...

  • Team Leader

    7 months ago

    Sydney, Australia EML Group Full time

    Team Leader EML is a leading **Workers Compensation** and **Personal Injury Claims Management** business. Our goal is to help people get their lives back through **ongoing support during their return-to-work journey**. We continue to experience ongoing growth and now have over **4,000 dedicated employees**. We foster a learning culture that allows for us to...

  • Team Leader

    4 weeks ago

    Sydney, Australia Techtronic Industries (TTI) Full time

    Techtronic Industries (TTI) is a global organisation, a world-class leader in quality consumer and professional products marketed to the home improvement and construction industries. The TTI brands like MILWAUKEE, RYOBI, AEG, VAX and many other are recognised worldwide for their deep heritage, superior quality, outstanding performance and compelling...

  • Team Leader

    4 months ago

    Sydney, Australia EML Full time

    EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our...

  • Team Leaders

    7 months ago

    Sydney, Australia HOBAN Recruitment Full time

    Work with a State Government Department in Kingswood as a Team Leader. Drive operational excellence and enjoy a 3-month assignment with potential extension. Earn $46.35/hour + super with OT possibility. **About the Role**: - Lead day-to-day operations of the specialised services team, ensuring efficiency and high-quality outcomes. - Allocate work, monitor...