Head of Product, Aircraft

3 months ago


Sydney, Australia Qantas Airways Limited Full time

Challenge yourself to drive customer led innovation through our Aircraft & Passenger Product strategy
- Work with Senior Leaders to drive organisational success
- Permanent role based at our Mascot Campus

Our customers come first. We’re constantly challenging ourselves to reimagine our customer experience, and work to connect and build trust. Ultimately, our service should make people feel at home, no matter where they are. Today, we’re busy planning for tomorrow. We look to the future to guide the way we innovate, helping us stay relevant and responsive in an always evolving industry.

The Head of Product, Aircraft & Passenger Products is responsible for delivering an exceptional customer experience across the aircraft products portfolio, covering fleet amenities, in-flight entertainment (IFE), WIFI, cabin interiors, and passenger products. This includes new and refurbished cabin design, cabin condition management, IFE device development, content acquisition, entertainment app ownership, and WIFI operations. The role also oversees commercial management, including contracts and cost control for passenger products, IFE, and WIFI.

Key to the role is driving customer-led innovation, policy development, supplier management, pricing, and adopting product lifecycle best practices. The Head of Product fosters a collaborative culture aligned with the brand, ensuring a consistent, premium customer experience. They work closely with the Executive Manager Inflight Experience and Senior Leaders, providing strategic advice on product strategy, customer service propositions, revenue generation, and commercial decisions, ensuring the delivery of high-quality aircraft products and customer satisfaction.

What you'll bring to the role:

- 8+ years of experience in Executive Senior Leadership roles with depth of experience in airline industry (operations and customer service) and product management
- Tertiary qualifications in a business related or other relevant degree, master degree (or equivalent) preferred
- Demonstrated experience leading and executing product management initiatives, including prioritisation, problem-solving, and analytical thinking, with a focus on agile and human-centered design principles
- Strong track record of driving customer satisfaction and commercial outcomes
- Exceptional leadership skills with the ability to foster effective collaboration and communication across teams, ensuring successful project and time management
- Experience championing best practices and fostering new ways of working, including proficiency in product management and agile methodologies.
- Excellent communication and stakeholder management skills, capable of articulating vision and strategy to diverse levels of the organisation
- Commercially astute, with experience in P&L and supplier management and a solid understanding of core business principles
- Why Qantas?_
- You’ll_ join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully._
- There are many different opportunities across our team, which means _you’ll_ be able to grow both personally and professionally at Qantas. Your development is a priority for us - so that you can _maintain_ the _high standards_ our customers have come to expect and can continue to develop over time. _You’ll_ be supported from day 1 with _on the job_ training and coaching as well as our formal training opportunities. While you may start in this role, _we’ve_ got a great _track record_ of supporting our people to take their career in so many different directions, the destinations are endless._
- The Qantas employee benefits program offers amazing benefits that extend well beyond travel._- We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays._- We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees._- We’ll_ give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, _leisure_ and _entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic _devices_ and professional memberships._- We’ll_ support your wellbeing: Whether _it’s_ learning to better support your own and others’ mental health, our interactive wellbeing _app_ or your very own tailored nutrition plan._

Be a part of something special and play your part in the Qantas story - get in touch today. Applications close: Tuesday 8th October


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