Infrastructure Analyst

4 months ago


Sydney, Australia Dexus Full time

Dexus (ASX: DXS) is a leading Australasian fully integrated real asset group, managing a high-quality Australasian real estate and infrastructure portfolio valued at $54.5 billion. We believe that the strength and quality of our relationships will always be central to our success and are deeply connected to our purpose: Unlock potential, create tomorrow.

The Opportunity

The Infrastructure Analyst will interact and liaise with customers in response to Technology queries, issues, concerns and requests to provide a world-class Technology support service for all Dexus staff, partners and guests.

You will make an impact by:

- Day-to-day support operations of Technology within Dexus, working on 1st level and 2nd level frontline support
- Support new company initiatives, including the implementation of new tools and systems to enhance efficiency
- Manage the Techbar walk-in service, providing a friendly and knowledgeable service to Dexus staff who visit the Techbar.
- Manage the incoming requests through the service desk system, ensuring customers are responded to in a timely manner, kept informed and more importantly queries/issues resolved in a timely manner
- Manage the internal and external phone calls, answering in a timely manner
- Manage and support Audio Visual technologies in high profile events, presentations and meetings

About You
- Higher School Certificate or equivalent
- Certifications in Microsoft, Citrix, Cisco and other relevant industry qualifications will be highly regarded
- Proven track record in a technology support role, providing exceptional customer service
- Core experience with Microsoft Technologies - Windows 10/11, Active Directory, Office 365, Windows Server, Azure, Teams,
- Additional experience with the following technologies is an advantage - Citrix, Networks, Cisco, Aruba, SCCM, Intune / MDM and meeting room technologies (Creston and Polycom)
- Exposure to high-end corporate environments

Why choose Dexus?

The Dexus culture and spirit is what differentiates us. Together, we take pride in our values: rally to achieve together and build trust through action. As an employee of Dexus, you will benefit from:

- Flexible Working: Our hybrid work model lets you thrive both professionally and personally. Whether it’s working from home or collaborating in our state of the art and award-winning offices, we’ve got you covered.
- Wellbeing Matters: Enjoy a Wellbeing Allowance, extra annual leave days (our exclusive ‘Dexus’ days), and our holistic Safe and Well program. Your health and happiness is a priority.
- Continuous Growth: Enhance your career with professional development, memberships, and study assistance. We invest in your learning journey.
- Tribe: Our commitment to supporting LGBTQ+ staff earned us Silver Employer Status in the AWEI 2024. We foster an inclusive environment where each individual feels recognised and appreciated.
- Focus on Sustainability: Dexus is deeply committed to making a positive impact on the communities it serves. Align your personal values with your professional endeavours.

Reach out to

if you require any accommodations or additional support during our recruitment process; we're here to help.

Join Dexus and ‘unlock potential, create tomorrow’.



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