Service Coordinator

4 weeks ago

Blenheim Road, Australia Siemens Energy Full time

**A Snapshot of Your Day**

We currently have an opportunity for a Service Coordinator to join our rapidly growing team based in Sydney. The Service Coordinator is responsible for handling service contracts, operational support and develop business to achieve service business targets.

We are looking for a self-motivated, dynamic, open minded and innovative colleague, dedicated to driving our Controls & Digitalisation Service Growth.

**How You’ll Make an Impact:
- Support the Service Operations Manager to secure service orders and service agreements.
- Successfully driving service improvements across the different service operational portfolios.
- Support and develop business and to achieve service business targets.
- Excellent time management and organisation skills to grow collaborators’ relationships.
- Develop and maintain strong and impactful relationships with customers.
- Prepare spare parts and service offerings to customers.
- Handle spare parts order processing, packaging and deliveries
- Update training brochures, run customer training schedule, records, and coordinate training deliveries.
- Handle and maintain training facilities and equipment.
- Provide data as requested for any reports to assist management in decisions pertaining to customer satisfaction, sales marketing, engineering, quality control, support, and employee satisfaction.
- Develop a culture of moving from a “passive” to an “active” mentality (Regarding up-sales / customer contact / claim management / new opportunities / risk management / etc).
- Planning and administration of preventative maintenance and proactive onsite visits to ensure work is conducted in an appropriate manner.
- Coordinate service contracts and small service projects and achieving or improving the gross margin of service contracts and small service projects.
- Handle customer energy portal for assets, equipment and service contract entitlements
- Handling customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure customer satisfaction.
- Work closely with customers at all times.

**What you bring:
- At least 4 years’ experience in operation management or I&C sales.
- The ability to work under pressure and handle stress.
- Good verbal and written communication skills in English.
- Excellent leadership, communication, sales, and customer service skills.
- Project experience with plant realization engineering and services.
- Ability to travel to customer sites across Australia and New Zealand from time to time.
- Engineering degree or equivalent experience/experience in energy industry preferred.
- Knowledge of Siemens Energy DCS T3000 will be a plus.
- Familiarity or experience with Siemens Control Systems, PLC’s or SCADA systems preferred.

**About the Team
- Our Gas Services division offers Low-emission power generation through service and decarbonization. Zero or low emission power generation and all gas turbines under one roof, steam turbines and generators. Decarbonization opportunities through service offerings, modernization, and digitalization of the fleet.

**Who is Siemens Energy?
At Siemens Energy, we are more than just an energy technology company. We meet the growing energy demand across 90+ countries while ensuring our climate is protected. With more than 94,000 dedicated employees, we not only generate electricity for over 16% of the global community, but we’re also using our technology to help protect people and the environment.

Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.

**Our Commitment to Diversity
Lucky for us, we are not all the same. Through diversity, we generate power. We run on inclusion and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character - no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences.

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