Head of Membership

5 months ago


Brisbane, Australia Surf Life Saving Queensland Full time

About the role

Key Responsibilities:

- Design and implement a tactical and targeted state-wide member recruitment and retention plan, in alignment with club needs and strategic imperatives
- Benchmarking activities conducted annually and actionable plans developed to address member decline or stagnation
- Measure, report and provide recommendations on membership trends and sustainability data
- Develop and deliver all aspects of the annual membership plan in conjunction with the GM and regularly review progress against current business plan and KPI’s.
- Lead Membership Sustainability Project within budget and delivered on time, identifying challenges or roadblocks (e.g. resourcing requirements) to prevent delay.
- Lead and advocate for educating members on member welfare, safeguarding and Child Risk Youth Safety in line with legislation requirements
- Coordinate SLSQ’s membership programs and recognition awards
- Ensure policies and codes relating to youth, membership development, member welfare and junior activities, are reviewed and updated on a regular basis.
- Oversee the operation of the Membership team, including liaising with Education and Membership Development Coordinators in each region
- Coach and mentor the Membership Team as required through staff learning and development plans
- Attend, advocate and present at SLSQ key working groups and committees as required. Represent SLSQ on any National Level relating to membership as required

Key Skills & Experience:

- Understanding of surf lifesaving or a similar not for profit Community based organisation; including governance, recruitment and retention strategies, member engagement (Essential)
- Database management experience and ability to utilise data analytics and market research to develop strategy (Essential)
- Demonstrated experience managing a customer service focused team (Essential)
- Ability to lead, motivate, supervise and develop a team of customer orientated staff to meet short
- and long-term organisational goals (Essential)
- Excellent written and verbal communication skills including the ability to communicate with people across the business and externally out to our Branches, Clubs and key stakeholders (Essential)
- Demonstrated experience and skills in budget management (Essential)
- Outstanding organisational, time management and prioritisation skills to manage a diverse workload with competing priorities (Essential)
- Problem solving and diplomacy skills (Essential)
- Relevant tertiary qualification in Sport Management, Marketing or Business (Essential)
- Experience in a marketing role or exposure to marketing activities (Desirable)
- Experience in a membership orientated organisation (Desirable)
- Project Management Experience (Desirable)
- CRM experience (Desirable)

Benefits at SLSQ:

- Access to salary packaging.
- Paid parental leave.
- Work from home opportunities.

Position Description : PD - Head of Membership

PBA1Profession: #Management

Sector: #Sport_and_Recreation


  • Head of Hotel

    5 months ago


    Brisbane, Australia Superior Care Group Full time

    **Why join us?**: At Superior Care, you’ll find a special atmosphere created by the dedicated people who work here. Our staff are treated like family and we truly care for and support them. We value and appreciate the hard work of our team, and provide opportunities for them to grow and develop, along with many other great perks. We strive for a positive...

  • Head of Transformation

    6 months ago


    Brisbane, Australia Virgin Australia Full time

    **Work type**: Full Time**Location**: Brisbane**Job type**: Consulting & Strategy, Senior Management**Applications close**: **Head of Transformation**: Brisbane based, permanent role. Applicants must be Brisbane based or willing to relocate to Brisbane. Hello. We’re Virgin Australia. We’re the airline that’s always done things a little different. Our...


  • Brisbane, Queensland, Australia Virgin Australia Full time

    Job Title: Head of Workplace RelationsVirgin Australia is seeking a highly experienced and skilled professional to lead our Workplace Relations function. As Head of Workplace Relations, you will provide strategic advice on employment and workplace relations matters, represent the company in employment and industrial tribunals, and manage employment and...


  • Brisbane, Australia SchoolHouse Full time

    **Head of English Department | Brisbane** SchoolHouse is working in partnership with an independent school in Brisbane. The school has a long history of strong academic achievement and staff enjoy working with motivated students in a school that encourages innovation and creativity. **Role Highlights** - Head of English - Middle Leader, Level 4...

  • Head of Audit

    5 months ago


    Brisbane, Australia Bank of Queensland Full time

    **About the Role** The Head of Audit is an exciting, leadership role within the Group Internal Audit division here at BOQ. With the flexibility to be based out of our Brisbane, Sydney or Melbourne office, this role will support our Chief Audit Executive in carrying out the internal audit work required in providing independent and objective assurance to the...

  • Head of Finance

    5 months ago


    Brisbane, Australia u&u Recruitment Partners Full time

    u&u are proud to be partnering with Sugar Research Australia(SRA) to recruit for their next Head of Finance. SRA brings together leading experts in research and development to collaborate on projects that drive their industry forward. With a mission to achieve more efficient and sustainable outcomes, they are focused on developing innovative solutions...

  • Head of Technology

    2 months ago


    Brisbane, Australia Affinity Education Group Full time

    Are you a visionary IT leader with a strong track record in shaping and executing technology strategies? Affinity Education Group (AEG) is seeking a dynamic Head of Technology to lead our digital transformation and deliver innovative solutions that drive operational excellence. **About the Role**: As the Head of Technology, you will play a critical role in...


  • Brisbane, Australia Port of Brisbane Full time

    Port of Brisbane Closing date: 26/09/2024 - **Opportunity to bring your marine dredging expertise to a newly created leadership role**: - **Oversee an annual internal and external dredging program in a job where no two days are the same**: - **Competitive remuneration package, leadership development, free gym & wellbeing programs** **Ready for the best...

  • Head of Privacy

    4 weeks ago


    Brisbane, Queensland, Australia Virgin Australia Full time

    Job Title: Head of PrivacyAbout the Role:The Head of Privacy is a leadership role responsible for the day-to-day operations of Virgin Australia's Privacy Management Program and providing strategic direction in relation to the Group's Privacy Framework.Key Responsibilities:Lead the Virgin Australia Group Privacy TeamSupport the Group to identify, prevent and...


  • Brisbane, Queensland, Australia Property Network of Australia Full time

    Job Title: Head of Residential Real EstateProperty Network of Australia is a leading national real estate group specialising in residential property sales and management.We are seeking an experienced Head of Residential Real Estate to join our team and drive growth strategy for our established and growing asset portfolio.Key Responsibilities:Develop and...

  • Accounts Coordinator

    6 months ago


    Brisbane, Australia TotalFusion Australia Full time

    As we grow, so do our teams! Our TotalFusion head office Finance team are looking for a driven, dedicated **Accounts Coordinator **ready to elevate their career! **What is TotalFusion Australia?** A complete multi-sensory experience, TotalFusion serves as the ultimate health and wellness destination where our members come to rejuvenate, workout and nourish...


  • Brisbane, Australia Fitness and Lifestyle Group Full time

    **The Opportunity**: Join Fitness & Lifestyle Group's (FLG) full function finance team, in the heart of Brisbane's vibrant West End as our Head of Procurement. The Head of Procurement role is designed to be a trusted advisor, providing essential procurement guidance and support to FLG's business stakeholders in the planning and execution of key procurement...


  • Brisbane, Australia Fitness and Lifestyle Group Full time

    **The Opportunity**: Join Fitness & Lifestyle Group's (FLG) full function finance team, in the heart of Brisbane's vibrant West End as our Head of Procurement. The Head of Procurement role is designed to be a trusted advisor, providing essential procurement guidance and support to FLG's business stakeholders in the planning and execution of key procurement...

  • Head of Privacy

    2 months ago


    Brisbane, Australia Virgin Australia Full time

    **Work type**: Full-Time (Permanent)**Location**: Brisbane**Job type**: Legal**Applications close**: **Head of Privacy**: Hello. We’re Virgin Australia. We’re the airline that’s always done things a little different. Our way. The Virgin way. We’re on a mission to make flying better than ‘nice’. And to do that, it takes a team of talented people...


  • Brisbane, Queensland, Australia Archdiocese of Brisbane Full time

    About the RoleThe Archdiocese of Brisbane is seeking a highly skilled and experienced professional to lead our community and corporate relations efforts. As the Head of Community and Corporate Relations, you will be responsible for developing and implementing strategic fundraising initiatives, building and maintaining relationships with key stakeholders, and...

  • Head of Learning

    5 months ago


    Brisbane, Australia Goodstart Early Learning Ltd Full time

    Goodstart is Australia’s largest early learning provider. As a not-for-profit social enterprise, we exist purely to improve the lives of Australia’s children and their families. Our people are our foundation, together we are working to ensure children have the learning, development and wellbeing outcomes they need for school and life. **Role**: Head of...

  • Head of Partnerships

    3 months ago


    Brisbane, Australia Bank of Queensland Full time

    **About the Role** We have a Head of Partnerships role available within the Retail Banking Division at BOQ Group. This role involves comprehensive management of the Non-Banking Partnerships’ P&L, including forecasting, profitability analysis, and cost management, to ensure ongoing profitable growth. It also entails upholding partner performance and...


  • Brisbane, Queensland, Australia Course Full time

    Job Title: Head of Financial Planning and Analysis - Customer and DigitalVirgin Australia is seeking a highly skilled and experienced Head of Financial Planning and Analysis to join our Customer and Digital division. As a key member of our finance team, you will play a critical role in driving the financial planning and analysis for our Customer and Digital...


  • Brisbane, Australia Virgin Australia Full time

    **Work type**: Full Time**Location**: Brisbane**Job type**: Finance & Accounting**Applications close**: **Head of Financial Planning and Analysis - Performance & Analysis**: Hello. We’re Virgin Australia. We’re the airline that’s always done things a little different. Our way. The Virgin way. We’re on a mission to make flying better than ‘nice’....


  • Brisbane, Australia Bank of Queensland Full time

    About the Role Here at BOQ Group, we pride ourselves on being a forward-thinking, customer-focused bank embarking on an ambitious journey of growth and transformation. As we continue to expand, we’re dedicated to strengthening our presence in regional communities and investing in the future of business banking and agribusiness. To achieve this, we...