Customer Service and Operations Coordinator

3 weeks ago

Perth, Australia Zeitview Full time

Zeitview (formerly DroneBase) is the leading intelligent aerial imaging company for high-value infratstructure, providing businesses with actionable, real-time insights to recover revenue, reduce risk and improve build quality. Zeitivew serves customers in the solar, wind, insurance, consturftion, real estate and critical infrastructure industries. Truset by the largest enterprises in the world. Zeitview is active in over 70 countries.

This position is responsible for the management and execution of operational activities across this Zeitview industry vertical. In doing so, you relentlessly seek to expand Zeitview's value proposition by orginating business opportunities and gaining access to new propects to grow this important segment. In this role, you will manage multiple, simultaneious projects, while joining a team of Operations Coordinators; this requires leadership, people skills, and the ability to clearly communicate.

**Responsibilities**:

- Oversee customer engagements, from booking to delivery, demonstrating operational excellence
resulting in delighted customers.
- Strategic prospecting new and existing customers for business opportunities for Zeitview’s
full-service asset inspection solutions.
- Project manage field operations for data collection, solving / escalating issues that arise, while
proactively communicating with, and setting customer expectations.
- Promote Zeitview value proposition to specific market segments by providing solutions to help
the customer meet or exceed business objectives.
- Work with Operations Manager to develop detailed project plans with the goal of providing an
excellent customer experience while maintaining margins
- Coordinate with customers and contractors to understand logistics and scheduling constraints
in order to support efficient and safe project execution.
- Demonstrate adaptability, enabling quick responses to a shifting reality and adjust initiatives
and priorities accordingly.
- Organizational skills and the flexibility to jump from priority to priority, which are essential to a
role that juggles a variety of functions and projects.
- Collaborate with the team on goal setting, and the development & management of departmental
objectives and key results.
- As part of a global operations team, identify and address gaps in processes and procedures,
resulting in improved, streamlined workflows.
- Work with the global operations team to address regional specific constraints regarding
personnel scheduling, data quality control, maintenance, field troubleshooting, and safety.
- Responsible for ensuring written documentation and training on procedures and workflows are
kept current.
- Collaborate with Product, Development, Hardware and other support teams on operational
requirements needed to meet customer deliverables and departmental priorities.
- Build and develop relationships with senior operations leaders for increased efficiency and
effective responsiveness into existing operations.
- Utilize proven RCA methodologies and tools to identify basic or causal factors in deviations in
quality or variances in performance to eliminate repeated occurrences, optimize performance.
- Prepare reports and/or presentations to summarize findings for internal and external
stakeholders, performing follow-up assessments to measure effectiveness.
- Track activity and maintain accurate records in applicable CRM and ERP systems
All other duties as assigned.

**Qualifications**:

- Bachelor’s degree or higher.
- A minimum of two years experience in project managing customer focused field operations
- A minimum of two years of relevant energy industry related experience is an added
advantage
- Knowledge of UAV operations is an added advantage
- A high degree of creativity, foresight, and mature judgment in planning, organizing, and
guiding extensive operational programs and activities
- Excellent planning, scheduling, and project management skills with the ability to work both
independently and in team settings
- Able to work remotely and direct or coordinate effectively with a fully remote workforce
- Solid computer skills (e.g. Google and Office-suite, Slack, Asana)
- Excellent written and verbal communication skills
- Able to travel for short-term engagements
- The ability to move safely over uneven terrain or in confined spaces
- Able to sit, stand for long periods of time

**Benefits**:

- Work with teh leading intelligent aerial imaging company with established successful relationships across myrian industries
- Flexible time off
- Stock Incentive Program
- Work-from-home environment
- Autonomy and upward mobility

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