Customer Services Coordinator

2 months ago

Perth, Australia TechnipFMC Full time

**Our company**

TechnipFMC is a global oil and gas leader, specialised in subsea and surface technologies. Our mission is to enhance the performance of the world's energy industry. We do it by constantly challenging conventions and investing in our 20 000+ employees, across 48 countries.

At TechnipFMC, we aim to offer an inspiring working experience: tackling some of the most complex technical and engineering challenges in the world in collaboration with a truly global team.

**How you will shine**:
We are hiring a Customer Service Coordinator on a 6-month contract. As a Customer Service Coordinator, you will provide comprehensive and coordinated solutions across all customer requirements including safety, quality, delivery and cost maintenance for all respective customer onshore and offshore activities

**Your key responsibilities**:

- Prepare Cost, Time & resource (CTR) quotes required to meet customer demands
- Receive Purchase Orders and verify that they are compliant with the relevant TechnipFMC CTR or customer contracts
- Ensure purchase order requirements are transferred to TechnipFMC services order and sales order
- Identifies, develops and pursues opportunities with respective customer for new business to increase market share, sales and EBIT
- Drive execution of work as defined in the customer purchase order
- Facilitate the Operational Readiness Reviews according to the LWI which includes, equipment readiness, spares requirements, personnel, competency required and documentation
- Discuss current operations, forward planning, and Life of Field operations with client contacts
- Organise call off with customer in sufficient time prior to operational need
- Ensure client invoicing is completed in an accurate and timely manner
- Prepare monthly reports and internal memos to communicate and outline opportunities, to take corrective actions to resolve issues before they become problems and to assist with forecasting
- Focuses on providing solutions that maximize value to customer whilst ensuring TechnipFMC’s commercial targets are met
- Provides input and assistance to other functional areas including Quality, Service and Safety in order to improve processes and customer success
- Review internal processes to ensure work is performed to best industry practice and alignment across TechnipFMC business units
- Understand and comply with TechnipFMC HSES and quality policies
- Actively monitor their workplace on a regular basis to determine presence of hazards and take appropriate action to rectify any hazards found
- Ensure all training and operations are conducted to the highest standards of safety and in accordance with Company standards and procedures

**The skills you will bring**:

- Bachelor degree in Engineering or a relevant area preferred but not essential
- Demonstrate technical aptitude
- Understanding of project management principles, techniques and standards
- Strong commercial and contractual awareness including ability to identify deviations to agreed work scopes and subsequent preparation of Variation Orders
- Working knowledge of SAP highly desirable
- Substantial oil and gas experience with a solid understanding of subsea products, offshore operations and onshore refurbishment activities preferred.
- Strong interpersonal, written and communication skills displaying the ability to influence others without formal authority
- High level analytical skills
- Flexible and adaptable approach with the ability to work effectively in a dynamic environment

**Your future at TechnipFMC**:

- Flexible work arrangements
- An inclusive and respectful culture, where everyone is encouraged to reach their full potential
- Career development and on the job training and coaching
- Higher than industry-standard superannuation contribution

**How you can apply**:

- A comprehensive CV that clearly shows your experience relevant to this role

**Learn more about TechnipFMC**

Learn more about us and find other open positions at our Career Page.

Follow us on LinkedIn for company updates.
- "As an equal opportunity employer, TechnipFMC considers qualified applicants without regard to colour, age, race, ethnicity, sexual orientation, gender expression, disability, national origin, veteran or marital status."_

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