Service Performance Analytics and Reporting Lead

3 weeks ago

Melbourne, Australia Victoria Legal Aid Full time

Location: Melbourne | CBD

Job type: Full time / Ongoing

Organisation: Victoria Legal Aid

**Salary**: $122,401 - $155,782

Occupation: Accounting

Reference: VG/2690ANALYST
- **Full-time ongoing position available**:

- **Salary based on experience, range: $122,401 - $155,782 plus super**:

- **Attractive employee benefits including salary packaging and hybrid working**

**About the role**:
As a Service Performance Analytics and Reporting Lead, you will be utilising your project management skills to manage key projects and deliver successful outcomes over the next six months. Then, move to business-as-usual activities working with Victoria Legal Aid's Outcomes and Evidence team and various business units to ensure data management best practices are maintained in the recording of service outputs across program and regional offices. This position is also responsible for delivering internal and external reporting for the Budget Paper 3 (BP3) and National Legal Assistance Partnership (NLAP) measures.

You will oversee and enhance the service performance demand and modelling with the Criminal Justice Forecasting Model (CJFM) maintained by the Crime Statistics Agency and lead regular engagement with the Department of Justice and Community Safety Victoria, Court Services Victoria, and other agencies to better align system forecast modelling.

Plus, in this role, you will work with internal management to align internal and external service targets and performance reporting on these targets. Regular coordination with regional and program areas on trends, risks, and issues and support business needs to meet targets.

**About you**:

- Experience in overseeing service delivery target setting, reporting, and performance analysis preferably in the public sector.
- Project management skills to meet tight deadlines on projects and manage various tasks simultaneously.
- Demonstrated problem-solving skills to liaise with stakeholders and analyses issues from different perspectives to find the best solution.
- Ability to drive process review and implement changes in a timely manner.
- Well-developed conceptual, analytical, interpersonal, and written communication skills to manage precision.
- Substantial knowledge of governance and administrative arrangements associated with general Government processes.

**About Victoria Legal Aid**:
We provide legal representation to those who need it most. With over 1000 staff employed in 15 offices across Victoria, we help people with their legal problems by providing information, advice, and education with a focus on the prevention and early resolution of legal problems.

Our clients come from all walks of life and so do we. We hire great people from a wide variety of backgrounds and foster a work culture that's inclusive as well as diverse. Your unique ideas and perspectives are valued so that we best represent the people we serve.

**Employee benefits**:

- Focus on work-life balance including flexible working arrangements
- Hybrid work from home & office model
- Training and professional development opportunities
- Excellent salary packaging options including General Expenses up to $15,900, Meals & Entertainment up to $2,650 and Novated Leasing
- Opportunity to join Myki Commuter Club(and salary package the cost)
- Supportive team environment in modern offices (including free gym and end-of-trip facilities at our CBD office)

**How to apply**:
For further information review the attached position description or contact Simon Ho, Manager, Finance and Service Performance on (03) 9269 0631.

**Applications close by 11.59pm on Sunday 28 April 2024.**

**Other relevant information**:
VLA is committed to putting the safety and wellbeing of children first.

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