Field Service Manager

2 weeks ago

Sydney, Australia Asahi Beverages Full time

**Your Impact**
Asahi Beverages is now on the lookout for a Field Service Manager to join our team looking after both regional NSW and regional QLD territories. Based in Wetherill Park, this role will see you be responsible for effectively coordinating and managing a team of contractors that will be servicing and repairing our beverage equipment for our customer base across the region.

This is your opportunity to bring your exceptional leadership capability to a growing department within a leading organisation, driving a strong safety and service focused culture amongst our customers and suppliers.

**Key responsibilities**
The key duties of the position include, but are not limited to:

- Effectively develop, coach, and support our team of contractors to ensure alignment to our business processes
- Ensure the appropriate training of new and existing contractors to ensure consistent alignment to Asahi ways of working
- Completing audits and follow up work with customers to ensure best practice is upheld
- Implement processes and maintain the levels of service required across the different customers and equipment types, as agreed with the Commercial teams
- Achieve key KPI’s (i.e., reduced number of equipment breakdown calls, calls attended within SLA’s) in line with National standards in service
- Manage a structured preventative/predictive maintenance program to drive a reduction in reactive service calls
- Optimise resources across reactive servicing and proactive servicing
- Continuous review of supplier service levels
- Effectively manage compliance on all aspects of service management - safety standards, regulatory requirements, ways of working

**About You**
At Asahi Beverages we pride ourselves on hiring the right people, not only for the role, but for our organisation. Priding ourselves on our strong safety culture and providing best in class service - we need champions that help us deliver on this strategy.

The successful applicant for this position will be able to demonstrate the following:

- You have a natural ability to lead and influence others at all levels, tailoring your style of communication to best suit individual situations
- You have a strong background in management, 5+ years of experience
- You possess a well-developed understanding of contemporary practices including reliability centred maintenance
- You are an excellent communicator (verbal & written) - able to confidently articulate verbal communication with a broad spectrum of stakeholders
- You have excellent problem-solving skills - you can identify issues and make rapid and appropriate decisions to mitigate appropriately
- You possess well developed project management capability - taking responsibility for effective implementation and delivery

**Why Asahi Beverages?**
Asahi Beverages is one of the leading beverage companies in Australia and New Zealand with a rich and varied history. Comprising some of Australia and New Zealand’s most loved brands, the company’s Regional Hub is based in Melbourne with three Business Divisions - Asahi Lifestyle Beverages (formerly Schweppes Australia) and Carlton & United Breweries (CUB) in Australia, and Asahi Beverages NZ in New Zealand. There’s always a great deal going on and opportunities abound for those ready to take them

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