Field Services Manager

2 weeks ago

North Sydney Council, Australia Data#3 Ltd Full time

Job Description

  • Work for HRD's Employer of Choice winner for 9 years in a row
  • Working with cutting-edge technologies from leading vendors
  • Every day brings new challenges and opportunities for growth

Join our Sydney Professional Services team at Data#3 as a Field Service Manager.

As the Field Service Manager, you'll lead our hybrid team of technical services and project management professionals, ensuring efficient resource allocation, accurate financial forecasting, and effective performance management. You'll also manage customer relationships, resolve support requests, and contribute to strategic account planning. Leading by example, you'll foster a culture of continuous improvement and ethical business practices within the team.

Who is Data#3?

Listed in 1997, Data#3 is now an ASX200 listed company reporting revenues of $2.5 billion in the 2023 financial year. Headquartered in Brisbane with more than 1,400 employees, it has facilities across 12 locations in Australia and Fiji.

Voted HRD's Employer of Choice for the last 8 years, Data#3's culture is built on five core values; Honesty, Excellence, Agility, Respect, and Teamwork (HEART) and these values are integral to the way Data#3 works internally and externally with our customer.

In this role you will:

· Schedule, resource, and coordinate Services Engagements, maximizing team utilization.

· Identify and schedule skilled resources for customer engagements.

· Collaborate with a National team for nationwide service delivery.

· Support recruitment, retention, and development plans.

· Provide coaching and mentoring to team members.

· Assist in Operational Management and contribute to revenue forecasting.

· Support project issue resolution and sales pipeline capacity planning.

About You

  • You have at least 5 years' experience in a successful IT Services environment;
  • You have at least 5 years' experience leading teams of 10+ people working on multiple projects and/or working in a similar role servicing multiple projects and clients;
  • You have proven leadership skills, having managed a resource pool of technical staff, including sub-contractors;
  • You are known by your teams and customers as having exemplary oral and written communication and negotiation skills; and
  • You have knowledge and experience with IT solutions such as Cloud, Modern Workplace, Security, Data and Analytics and Connectivity.

If you are a dynamic leader with a passion for delivering exceptional professional services, we want to hear from you Join our team at Data#3 and take your career to the next level. Apply now with your resume and cover letter detailing your relevant experience and why you would be the perfect fit for this role. Let's work together to drive success and exceed expectations

REF: SACA111476

Data#3 will request as part of the recruitment process reference checks and verification of your right to work in Australia. All final applicants for this position will be asked to consent to a police check. Please note that applicants with criminal records will not automatically be excluded from the recruitment process. Each application will be considered on its merits and inherent requirements of the role.

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