Field Service Manager

3 weeks ago

Sydney, Australia FreeWire Technologies Full time

At FreeWire, we fundamentally change the way businesses and utilities electrify. We build battery-based energy storage systems that provide clean and quiet power anywhere it’s needed, reducing the cost and accelerating deployment of electric vehicle charging infrastructure. FreeWire’s solutions are evolving from providing ultrafast EV charging services to a full suite of energy services to accelerate sustainable electrification and provide resiliency to customers and a distributed power source to utilities. FreeWire has secured major strategic investors from Fortune 100 companies and serves leading corporate, utility, and retail customers. The feedback on the Boost Charger, FreeWire’s DC fast charger, has been overwhelmingly positive as we electrify locations that would have been too expensive to power on using conventional charging solutions. Utilities are releasing RFPs with requests for battery backed solutions, their regulatory teams are including our technology as eligible for incentives, and they are seeking cost effective solutions as they electrify their fleets and provide utility owned charging solutions for the public.

**Field Service Manager**
**Remote (Australia)**

FreeWire Technologies is seeking an experienced Field Service Manager to join our amazing team. If you are passionate about designing and implementing best practices, and leading a successful install base, we want you to join the team

**Responsibilities**:

- Lead the implementation of FreeWire’s safety policies and procedures, establish safety meetings at regular intervals, and bring attention to safety gaps and improvement opportunities
- Establish relationships with FreeWire’s customer base by providing technical support and direction in the deployment of FreeWire’s products and services throughout Australia
- Manage a team of service technicians and third-party service providers in the ongoing repair and maintenance of the currently installed base
- Use your knowledge and experience to lead the technical team in their troubleshooting efforts
- Facilitate all required reporting and documentation and oversee the timely registration of necessary data in the system
- Regularly review the scope of work to ensure that service providers fulfill their contractual obligations, particularly regarding following established service level agreement commitments
- Provide guidance to customers and FreeWire’s sales team with standard electrical practices in the installation of FreeWire’s products
- All other duties as assigned

**Requirements**:

- Ability to travel frequently
- 5-7 years of experience in managing field installations, contractor relationships, or similar project management work; prior experience managing multiple parties from a centralized command point is a strong plus
- An established track record of managing and delivering multiple simultaneous projects ahead of schedule and adhering to the highest quality and standards
- Knowledge and experience of EV charging systems, electrical systems, and/or communications networking is a strong plus
- Mechanically inclined; you like working with your hands, are comfortable with a wrench, and enjoy rolling up your sleeves and getting dirty
- Awareness of cost implications and actively seeking out solutions that benefit the bottom line
- Travel is something you enjoy, as you’ll be spending time in the field as part of the deployment and maintenance process
- Ability to thrive in a fast-paced, informal, team-focused environment, where constant change is the norm and the bar for quality is high
- Strong computer skills, meticulous in project details, and diligent in finding solutions, all while being customer service minded
- This position requires significant time driving and a valid driver’s license is required; acceptable driving history is required for three years pre-employment and continuing while employedThis is a remote position.

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