Global Field Service Manager

2 weeks ago

Sydney, Australia Wärtsilä Full time

**Global Field Service Manager**:
Shaft Line Solutions (SLS) are looking for an experienced leader to develop the global operations of our transactional Field Service (FS) business. SLS FS is a global team of service professionals with harmonised ways of working and the tools, processes and systems required to deliver the highest quality of services for our customers. In our global team we value, respect, and embrace different opinions and diversity. Safety, environment, and wellbeing are our foundation, we never compromise them.

We are looking to welcome a dynamic leader who can inspire and develop a continuous improvement mindset in a large global team. A leader who is both safety-focused and passionate about delivering the highest quality of services to our customers.

As Global FS Manager for SLS you will be responsible for the global operations and service delivery of SLS FS. You will be tasked to ensure efficient operations and to drive continuous improvement within teams across the world, with an aim to exceed targets by meeting the strategic goals and priorities set for the organisation.

You will take on a leadership role with the responsibility of around 100 employees that includes FS Area Managers, FS Managers, FS Coordinators and FS Engineers. It will require the ability to lead and develop high performing teams according to strategy.

**Your main responsibilities are**
- Lead, manage and develop operations of the transactional field service business for SLS.
- Ensure efficient operations and implement strategic action plans to meet strategic priorities.
- Ensure the end-to-end SLS field service process is followed globally by all teams.
- Ensure a high level of customer satisfaction.
- Lead and develop high performing teams while coaching, developing, and supporting talent.
- Foster and develop a generative safety culture within the organisation.
- Drive skill development, capacity planning and utilisation rates of service engineers globally.
- Implement, maintain, and develop processes according to strategy and QHSE guidelines.
- Identify, implement, and develop improved flow efficiencies.
- Identify opportunities and implement the delivery of new services.
- Monitor and report on operational performance in relation to QEHS, Financial, Resourcing, Planning, Administration, Skills & Training, Tools & Investments.

**Main requirements in this role are**
- A safety-first mind-set with the ability to inspire others to climb the safety culture ladder.
- Commitment to delivering excellent customer service and a passion for continuous improvement.
- Proven track record in a leadership role with responsibility for multiple teams.
- 10 years or more experience working within a Service Delivery function within the Marine Industry.
- Master’s degree in engineering and MBA beneficial.
- Knowledge and understanding of SLS products and services beneficial.
- Excellent communication and team building skills.
- A well-developed cultural awareness and situational sensitivity.
- Fluent in English with relevant additional language skills beneficial.
- Willing and able to travel.

**In this role, your success will be measured by**
- Order-intake, net sales and EBIT.
- Global KPIs related to operational performance in QEHS, Resourcing, Planning, Administration, Skills & Training, Tools & Investments.
- Success in delivering on key strategic actions and properties.
- Drive Wärtsilä purpose and demonstrate Wärtsilä values.
- Understand the value of collaboration and benefits it brings.
- Are recognised as a leader with ability to build high performing teams based on trust.
- Have high integrity, listen with good intention, appreciate feedback and support people to grow.
- Create clarity on direction and inspire people to take action towards the future goals.
- Enjoy creating clear business value with a goal-oriented mind-set.
- Drive results with excellent planning and remove obstacles for success of our employees.
- Feel accountable for business impact and act to adjust when performance is not as expected.
- Develop an organization with high passion and drive - while making sure that it is fun doing business.

**Why you and us**

We have an amazing team and a clear purpose to exist. We are passionate about the work we do and hope to find a colleague with a shared passion for smart technologies and a sustainable future.

All our employees are encouraged to utilise the variety of training activities, learning solutions and self-study materials that we have to offer which supports the opportunity to further develop your talents and competencies within a very global working environment, in an ambitious and growth orientated organisation.

**Contact & next steps**

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.

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