Field Service Manager

6 months ago

Sydney, Australia Focal Systems Full time

**Company Description**

Focal Systems is the industry leader in retail AI solutions. We are a Silicon Valley based startup that has more than doubled in size every year since our founding. Our mission is to automate and optimize brick and mortar retail using deep learning computer vision. Focal has been deployed at scale with the top retailers in the world. We are looking for smart, creative and passionate people who love to learn, enjoy thinking critically, share our values, and want to build a great and enduring company.

We have built the next generation operating system for brick & mortar retail. This OS leverages shelf-mounted cameras that constantly measure the state of the retailers’ shelves and use that information to order quicker and smarter, planogram better, and schedule, direct, train and manage their staff. We have proven this with major retailers around the world.

Focal Systems is a start-up company based in the San Francisco Bay Area providing a hardware
- and software-based subscription service for grocery and retail stores to improve inventory management, reduce out-of-stocks, enhance shopper experience, and remove the checkout lanes. Focal solutions consist of powerful devices mounted on shopping carts and in stores that leverage machine learning and computer vision technology. Shoppers can use the device to locate items in store, find out what is on sale, and ultimately skip the checkout lines. Retailers can use the system to better digitize their efforts in the store and improve customer experience.

Focal Systems is currently expanding our operations in Australia. We are seeking a Field Service Manager to be an integral member of the Focal customer success and operations organization. The Field Service Manager will work intensively with the Focal Systems operations team to ensure all operations within Eastern Australia are sound at all times. This role will have overall accountability for the successful deployment, maintenance and adoption of our system. We are looking for an individual who can lead and champion deployments for our customers in your area. This role will have overall accountability for the successful deployment, maintenance and adoption of our system. This is a full-time position.

**Responsibilities**
- Managing field team activities, including data collection as well as ongoing technology and customer maintenance
- Overall accountability for deployment, training and customer success
- Understanding the customer business and building plans to exceed expectations
- Supervision of Field Technicians and contractors
- Troubleshooting and quality control
- Onboarding/scanning products into the system
- Routine stops at our client locations for battery swaps and diagnostics
- Onsite and offsite maintenance
- Learn to build devices and deploy them
- Dynamic oversight of services and operations
- Serve as primary point of contact reporting anything relevant in the field back to our Product Team
- Periodic travel to Queensland and New Zealand will be required

**Requirements**:

- 2+ years in a customer-facing technical sales, services or operational support role
- Proven team lead or supervisory experience
- Ability and desire to work independently in an unstructured environment in locations remote from company HQ.
- Excellent communication, presentation and demonstration skills.
- Good understanding of account management and customer success.
- Organized, detail-oriented, dependable and self-sufficient
- Strong customer service orientation
- Interested in technology
- Thrive in a fast-paced environment
- Flexible with your schedule, including nights and weekends
- Must have a valid driver's license and ownership of a reliable vehicle
- Must have a working smartphone (Android or iPhone)

**Why Focal Systems**

**Strong Mission and Values**
- We are a tightly knit team with an ambitious mission and a strong set of core values, which define our approach to business and have successfully guided us since inception._

**Exceptional Team**
- We are a team of hard-working, fun-loving professionals from some of the most eminent universities, research labs, and tech companies of our time. We pride ourselves on recruiting exceptional individuals to help us redefine the state-of-the-art._

**Outstanding Partners**
- We work with 10+ of the largest retailers in the world and have a world-class roster of investors, advisors and partners to support & advise us in our endeavors._

**Benefits**

Paid Time Off & Sick Time

Pay: $110,000.00 - $125,000.00 per year

License/Certification:

- driver's license and reliable vehicle (required)

Work Location: In person

  • Field Service Operations Manager

    4 weeks ago

    Sydney, New South Wales, Australia Siemens Energy Full time

    About the RoleThe Field Service Team Lead is responsible for overseeing and coordinating the field service team. This role involves ensuring that all service tasks are completed efficiently, safely, and to the highest quality standards.Key ResponsibilitiesLead, mentor, and supervise a team of field service technicians.Assign tasks and projects to team...

  • Field Service Supervisor

    8 months ago

    Sydney, Australia Vertiv Group Corp Full time

    **Who we are**: Nearly all aspects of our lives involve the use of technology. It is how we work and play and do anything in between. This connectivity or use of data is built into the very fabric of our society. It is vital to human progress. Vertiv believes there is a better way to meet this accelerating demand for data — one driven by passion and...

  • Territory Manager

    3 months ago

    Sydney, Australia Clemenger Field Marketing Full time

    **Company Description** CGL - Retail Services** is the retail marketing division of the Clemenger Group. With our two market-leading brands, **Creative Activation **and** Clemenger Field Marketing**, we offer unparalleled Sales growth for our clients via merchandising, sales teams, brand promoters, store trainers, mystery shopping and auditing. **Clemenger...

  • Global Field Service Manager

    6 months ago

    Sydney, Australia Wärtsilä Full time

    **Global Field Service Manager**: Shaft Line Solutions (SLS) are looking for an experienced leader to develop the global operations of our transactional Field Service (FS) business. SLS FS is a global team of service professionals with harmonised ways of working and the tools, processes and systems required to deliver the highest quality of services for our...

  • Field Service Apprentice

    7 months ago

    Sydney, Australia Smiths Group Full time

    REF: - DETECTIONAPAC01351- DIVISION: - Smiths Detection- JOB FUNCTION: - After Sales Service RepairAbout Us - Assists Field Service Engineers with troubleshooting, servicing, installing (deploying) and repairing either Explosive Detection Systems (EDS) or Explosive Trace Detection (ETD) equipment at customer sites. Assists Field Service Engineers in...

  • Field Service Team Manager

    6 months ago

    Sydney, Australia HOBAN Recruitment Full time

    Are you ready to take charge and lead a dynamic team of service providers across Sydney's vibrant landscape? Join us in delivering unparalleled service to our valued Members while elevating our brand presence to new heights. Working with a well-known insurance company based in Australia. This client is one of the largest general insurance providers in the...

  • Technical Field Services Manager

    4 months ago

    Sydney, Australia Interface, Inc. Full time

    Technical Field Services Manager - Sydney, Australia Why us? Joining the Sales team at Interface in Sydney, Australia is an incredible opportunity to harness your current knowledge while acquiring new skills in a dynamic, client-facing role. You’ll play a direct role in our growth, thrive in a supportive environment, and engage with customers to provide...

  • Territory Sales Manager

    2 weeks ago

    Sydney, Australia Clemenger Field Marketing Full time

    **Company Description** CGL - Retail Services** is the retail marketing division of the Clemenger Group. With our two market-leading brands, **Creative Activation **and** Clemenger Field Marketing**, we offer unparalleled Sales growth for our clients via merchandising, sales teams, brand promoters, store trainers, mystery shopping and auditing. **Clemenger...

  • Field Services Technician

    6 months ago

    Sydney, Australia HRG Full time

    Excellent Salary On Offer & Overtime Available - Fantastic Business Culture - Growing Australian Network Carrier **About The Business** Our Client have a rich history, starting as pioneers in communication sites and two-way radio networks. Today, they stand as a leading Australian-owned telecommunications carrier and ICT managed services provider. Their...

  • Field Service Dispatcher

    5 months ago

    Sydney, Australia Diebold Nixdorf Full time

    Field Service Dispatcher **Expect more. Connect more. Be more at Diebold Nixdorf!** Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role. Serves as the primary point of contact for...

  • Field Service Lead

    6 months ago

    Sydney, Australia Siemens Energy Full time

    Field Service Lead About the Role Location Australia New South Wales Sydney Company Siemens Energy Pty. Ltd. Organization Grid Technologies Business Unit Service Full / Part time Full-time Experience Level Experienced Professional Position Overview The Field Service team lead is responsible for overseeing and coordinating the activities...

  • HVAC Field Service Manager

    3 weeks ago

    Sydney, New South Wales, Australia Fisher & Paykel Customer Services Pty Ltd Full time

    Role OverviewFisher & Paykel Customer Services Pty Ltd is a renowned Australasian brand with a strong global presence, embracing a culture of curiosity and innovation. We are dedicated to developing solutions designed around people, making us unique in the industry.About the RoleWe are seeking an experienced Senior HVAC Field Service Manager for our Sydney...

  • Territory Manager

    2 months ago

    Sydney, Australia Clemenger Field Marketing Full time

    **Company Description** CGL - Retail Services** is the retail marketing division of the Clemenger Group. With our two market-leading brands, **Creative Activation **and** Clemenger Field Marketing**, we offer unparalleled Sales growth for our clients via merchandising, sales teams, brand promoters, store trainers, mystery shopping and auditing. **Clemenger...

  • Territory Manager

    3 months ago

    Sydney, Australia Clemenger Field Marketing Full time

    **Company Description** CGL - Retail Services** is the retail marketing division of the Clemenger Group. With our two market-leading brands, **Creative Activation **and** Clemenger Field Marketing**, we offer unparalleled Sales growth for our clients via merchandising, sales teams, brand promoters, store trainers, mystery shopping and auditing. **Clemenger...

  • Field Service Technician

    6 months ago

    Sydney, Australia Zhejiang Dingli Machinery Co.,ltd Full time

    **About Dingli**: Dingli is one of the world’s top 10 manufacturers on aerial work platform, domestic industry leader and the listed company of a shares in Shanghai Stock Exchange (Stock code: 603338). **About the job**: The position will be based in Sydney to support our customers and business partners. Responsibilities include field and workshop...

  • Field Service Specialist

    3 weeks ago

    Sydney, New South Wales, Australia Talent Focus Full time

    **Job Description for Field Service Specialist at Talent Focus**The Field Service Specialist is a key role in our company, responsible for the installation, maintenance, and repair of compressed air and nitrogen plant equipment in the field.Key Responsibilities:Installation and Maintenance: Carry out routine and breakdown servicing of gas generation and air...

  • Field Service Technician

    8 months ago

    Sydney, Australia KE Select Full time

    Medical Aesthetics Industry - Autonomous Role and supportive leadership - Monday to Friday - Covering mainly Sydney Metro - Global leading company in Medical Devices is seeking to appoint an experienced Field Services Technician to join their team in Sydney. Working closely with engineers across Australia reporting to the manager in Melbourne. This new...

  • Field Service Technician

    1 month ago

    Sydney, Australia Talent Focus Full time

    Field Service TechniciansThe Field Service Technician is primarily responsible for carrying out plant installations, routine servicing, troubleshooting, diagnosis and efficient repair of pneumatic, hydraulic and electrical faults/works relevant to compressed air & nitrogen plant and equipment in the field. From time to time assist with whole good sales of...

  • Field Service Professional

    2 weeks ago

    Sydney, New South Wales, Australia Faac group Full time

    We are seeking a skilled Field Service Professional to provide high-quality automated access solutions to our clients. With a focus on security, safety, and convenience, this role offers the opportunity to make a real difference in people's lives.This is a permanent full-time position that requires a strong customer focus and excellent time management...

  • Field Manager

    6 months ago

    Sydney, Australia BIG Brand Influence Group Full time

    Wellbeing days off, Birthday off, Summer hours - Awesome company culture & opportunities - Work/life balance, including perks! Brand Influence Group, also known as **BIG**, is a major experiential and field merchandising organisation with industry leading and thought-provoking go to market methods and strategies. An exciting opportunity exists for an...