Sales Specialist
2 weeks ago
About you:
Your verbal and written communication skills are exceptional, along with your strong attention to detail, and the ability to prioritise and multitask. You’ll also bring a positive and optimistic approach always leading by example. You will have the ability to work well under pressure.
You will also have experience using systems such as MSATS, Orion and Salesforce. Ideally you will have experience in complaints resolutions and quality assurance.
About the role:
Act as an initial escalation point and Subject Matter Expert (SME) for agents at Momentum Energy to assist them with a large range of sales related enquiries. The role will be strong backing for the Sales Centre Lead, you will both work together to see the centre achieve their sales targets through regular coaching, quality assurance and support.
This role is based in our Hobart office and is until December 2024.
Your experience enables you to:
- Utilise problem solving and investigative skills and techniques when reviewing and resolving customers’ issues and complaints as the first point of escalation within the Telesales team
- Assist the Sales Leadership team in managing the real time adherence within the Sales Centre by tracking agent break times, wrap times, and queue wait times
- Complete and provide feedback for quality assessment of agents as per Momentum’s quality framework requirements.
- Lead by example in demonstrating the continuous effort required in a high performance sales environment
- Drive a process improvement culture by identifying, designing and assisting in the creation of systems and process enhancements
What's in it for you?
Firstly, you'll work in an incredibly fun and rewarding business that genuinely values its people and customers. We’ll support you with ongoing training, give you the opportunity to grow with our business and pursue a rewarding career with us. You’ll be primarily based in our Melbourne office, we are also open to offering you the option to work from home, chat to us about what this could look like for you
We are super proud of where we work, our workplace and work culture, we love working here We are forward thinkers and a great bunch of humans. We pride ourselves on balancing work-life and have a range of health and well-being benefits, such as; wellness programs and a wellness allowance, discounted gym access and health insurance, volunteer leave, purchased leave and other leave options.
We are a 2022 Circle Back Initiative Employer and commit to respond to every applicant.
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