Water Accounts Officer

2 weeks ago


Nowra, Australia Shoalhaven City Council Full time

Salary: $64,246 - $72,210 p.a. plus 11.5% Super
- Join a team that is committed to creating a positive culture.
- Potential for some work from home

**About the role**
This is a **two-year fixed term, full time** (Maternity Leave Cover) Monday to Friday position working **35 hours** per week. This position is located at the **Nowra Administration Building**and will commence Monday 26 August 2024 until Friday 21 August 2026.

**Duties**
Reporting directly to the Supervisor - Water Revenue, the focus of this position is to:

- Undertake financial administration actions including investigation of charges, conducting adjustments, bulk account transactions.
- Account maintenance activities.
- Process a variety of rebates.
- Administer and process Direct Debit requests from Customers.
- Debt management activities.
- Conduct regular audits in relation to Water Account matters.
- Respond to customers in a timely manner to all enquiries and information relating to Water Accounts.

**Skills & Experience**
To be successful in the position, you will be/ possess:

- Certificate IV in Business Administration or 3 years’ experience in an equivalent role.
- Strong communication skills
- Strength working in a large customer accounts system.

**About Shoalhaven City Council**
Shoalhaven City Council is a dynamic organisation serving a large and diverse community; limitless opportunity exists for an exciting and rewarding career. The Shoalhaven is located just 2 hours from Sydney and 2.5 hours from Canberra. The Shoalhaven is home to 104,000 people and comprises of 49 unique towns and villages. It is a place of great natural beauty and offers an enviable lifestyle and positive work-life balance.

**Benefits**
We are committed to creating a positive culture and strong team environment, and offer a range of benefits:

- Generous Leave Entitlements
- Long Service Leave After 5 Years
- Flexitime for Indoor Staff
- Remote Working Arrangements
- Fitness Passport
- Novated Lease Arrangements
- Discounted Private Health Insurance
- Training and Development Programs

**How to Apply**
- At Shoalhaven City Council our corporate core values are: Collaboration, Adaptability, Integrity and Respect. Please choose one value and advise how you have enacted this value in a professional setting.
- Briefly describe your skills and experience working in and administering customer accounts and transactions in a large database.
- What does customer service mean to you?
- Why do you want to work at Shoalhaven City Council?

**Contact**:Trish Hoerlein - Acting Manager Water Business Services - 02 4429 3343

**Applications Close**:Monday 8 July 2024 (at Midnight)


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