Supervisor - Water Revenue

2 months ago

Nowra, Australia Shoalhaven City Council Full time

Salary: $74,082 - $86,240 p.a. plus 10% Super
- Opportunity to work some days remotely
- Supervising a dynamic Revenue team

**About the role**
This position supervises the day-to-day operations of the Revenue and Accounts Services Team functions to ensure a high standard of customer service.

Shoalhaven Water has over 50,000 customers; this role oversees account management and debt recovery processes, as well as supporting eligible customers through the administration of rebates and concessions.

With a focus on revenue generation, including Water Accounts and Accounts Receivable, the role is also responsible for reporting and auditing functions.

This is a Fixed Term, Full Time, 6-month position, working Monday to Friday (35 hours per week) located in Nowra Administration Building.

**Duties**
Reporting directly to the Water Revenue Manager, the focus of this position is to:

- Co-ordinate and supervise the day-to-day operations of the Revenue and Account Services Team to ensure efficient, effective customer service.
- Ensure processes and protocols are in place for the Revenue and Account Services Team’s compliance with all National reporting parameters, relevant legislation and Council policies.
- Co-ordinate debt management and debt recovery processes
- Supervision of Shoalhaven Water’s Accounts Receivable functions
- Co-ordinate the timely preparation of s.603 Certificates and associated updates.
- Shared responsibility to support the Customer Experience team to manage water customer enquiries and monitor service delivery levels.

**Skills & Experience**
In order to be successful in the position, you will be/ possess:

- TAFE Certificate 4 in Business, Administration or Finance or minimum of 3 years’ experience in comparable supervisor position
- Minimum 5 years’ customer service or accounts management experience

**Essential Leadership/Management Skills**
- Ability to foster teamwork within and between teams to deliver services for the benefit of the community.
- Demonstrated commitment to supporting and developing others to achieve work goals.
- Proven success in communicating information clearly and adapting communication style to the needs of the audience including written reports and internal and external correspondence.
- Capacity to supervise team activities and manage team and individual performance of a diverse department and lead the team to deliver planned results for customers and the community.
- Demonstrated organisational skills to meet deadlines and conflicting demands, prioritising a range of inputs in a busy operational environment including liaison across the Water Utility sections and other key directorates of council including Customer Experience and Finance.
- Demonstrated experience in instructing and managing external service providers and contractors.

**About Shoalhaven Council**
Shoalhaven City Council is a dynamic organisation serving a large and diverse community; limitless opportunity exists for an exciting and rewarding career. The Shoalhaven is located just 2 hours from Sydney and 2.5 hours from Canberra. The Shoalhaven is home to 104,000 people and comprises of 49 unique towns and villages. It is a place of great natural beauty and offers an enviable lifestyle and positive work-life balance.

**Benefits**
We are committed to creating a positive culture and strong team environment, and offer a range of benefits:

- Generous Leave Entitlements
- Long Service Leave After 5 Years
- 9 Day Fortnight for Outdoor Staff
- Flexitime for Indoor Staff
- Remote Working Arrangements
- Fitness Passport
- Novated Lease Arrangements
- Discounted Private Health Insurance
- Training and Development Programs

**How to Apply**

In addition, you will be required to demonstrate how you satisfy the requirements of the position by answering the below questions relevant to the essential criteria as outlined in the job advertisement.
- Please list the relevant qualifications and experience you hold.
- Briefly describe your experience supervising and supporting teams, how do you approach leadership tasks?
- Describe your experience in the reconciliation and management of a large billing database.
- What does customer service mean to you? Describe an example of leading a team to deliver an outstanding customer experience.

**Contact**: Patricia Hoerlein Water Revenue Manager - (02) 4429 3351

**Applications Close**: Wednesday, 29 March 2023 (at Midnight)

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