Delivery Lead

6 months ago

Footscray, Australia Service Victoria Full time

Who we are
Service Victoria is the one place to go for government services. It's our job to make things easy. Our customers give our services an overall 96% satisfaction score, and our app was the most downloaded in Australia for 2021.
The Service Victoria culture is dynamic and fast-paced, we're not what you'd expect from a government department. Our senior leadership team and the corporate areas (finance, procurement, budget) are close-knit and collaborative, an integral part of the organisation.We work flexibly and remotely, using GovHub workspaces across Victoria for onsite collaboration. We have a mature digital services platform of contemporary cloud-based infrastructure, technical architecture and scalable and reusable common capabilities, with real-time integration into agency legacy systems. We use a range of market-leading technology, such as AWS, Salesforce, Node.js, React, MuleSoft, Sitecore (.NET), HTML/CSS/JavaScript, and Java. From a Salesforce point of view, we use areas such as Service Cloud, Experience Cloud, OmniStudio and Public Sector Solution.

About the role
As Service Victoria grows, and moves into its operational phase, we will continue to progressively add new transactions and new functionality to existing capabilities, including digital licences, digital proof of identity, online accounts and payments with a particular focus on our mobile app.
Service Victoria is now focused on building the future organisation and the appropriate IT organisation structure and capability that will allow the implemented solutions to be maintained, supported and expanded upon on an on-going basis. You will also have a chance to work on continuously improving our service offering by bringing in structured improvements based on data analytics and insights.
We're looking for an experienced people leader with deep software development background to lead a team of cross functional specialists working on a range of projects for Service Victoria. As a Delivery Lead, you will be responsible for the overall performance of your team, work with the Product Owner to help prioritise and determine your team's roadmap and report progress against objectives.

Position Duties
- First and foremost, you're a people leader: you will have line management responsibility for a small team (typically between 4 and 6 people) of technology specialists, mostly software engineers, in a cross functional team.
- You'll enjoy mentoring and coaching, working closely with your team to identify skill gaps, establish professional development plans and conduct regular performance reviews (both formal and informal)
- You'll enjoy having positive impacts on culture, and work to build engagement and motivation within your team
- Working closely with the Product team, you'll help develop the product roadmap, prioritise deliverables and contribute to effort estimations to help plan the delivery schedule
- Contribute to release planning for your team's projects
- As part of the wider engineering leadership group, you'll represent your team, keeping the group up to date with your team's progress towards quarterly objectives, identify and manage risks and help remove blockers for other teams
- With a deep technical background, you'll provide expert advice and thought leadership on technical design, implementation and architecture choices, ensuring they align to Service Victoria standards and strategies
- Contributes to the team's deliverables in a hands-on way by writing and reviewing code, contributing to design and architecture, writing and editing documentation and helping respond to unplanned incidents and outages

Key Selection Criteria
- Demonstrated experiencing leading, mentoring and coaching a team of technical specialists, directly or indirectly, and embedding a culture of continuous improvement
- Practical experience of agile software delivery methodologies
- A successful history of working within software engineering focusing on mobile technology, ideally with Android and iOS.
- A passion for keeping up to date with the ever-changing world of software development, including both technical and non-technical advancements
- Excellent analytical and problem-solving skills
- Great communication, influencing and coaching skills with the ability to explain complex ideas and solve problems
- A well-developed sense of empathy for your customers, both internal and external

Desired Qualifications
- Industry based accreditation such as ITIL or SAFe is highly desirable.

What we offer
Flexible, hybrid, and remote working if you prefer (but you'll need to be based somewhere in Victoria as there's still a need to come to the office). Follow your ambition. Get the support you need to grow. There's plenty of room to move around and try new things. We foster supportive work environments and want a public sector workforce that's more diverse and inclusive. This means we're committed to the principles of equal opportunity and inclusion for all. Gender

  • Delivery Lead

    7 months ago

    Footscray, Australia Service Victoria Full time

    Who we are Service Victoria is the one place to go for government services. It's our job to make things easy for customers and we're proud of our track record. Customer satisfaction with Service Victoria is consistently high at more than 95 per cent and our app was the most downloaded in Australia in 2021. We deliver modern government services designed...

  • Head of Delivery

    1 month ago

    Footscray, Australia Service Victoria Full time

    **About the Company** We employ a range of people who are problem-solvers and change-makers to design, build and support services that help Victorians every day. The Service Victoria culture is dynamic and fast-paced - we're not what you'd expect from a government department. We work flexibly and remotely, using our workspaces in Footscray for onsite...

  • Delivery Driver

    3 months ago

    Footscray, Australia OSS MARITIME GROUP Full time

    **Company/Job Overall** - OSS Maritime Group is an Australia-based, multinational leading provider of logistics & marine services with an excellent global trading record of over 30 years. **Job Responsibility** 1) Delivery to customers (vessels) at a variety of ocean ports; 2) Pick up goods from suppliers; 3) Packing and shrink-wrapping; 4) Stock...

  • Delivery Driver

    3 months ago

    Footscray, Australia OSS Maritime Group (Australia) Pty Ltd. Full time

    **Company/Job Overall** - OSS Maritime Group is an Australia-based, multinational leading provider of logistics & marine services with an excellent global trading record of over 30 years. **Job Responsibility** 1) Delivery to customers (vessels) at a variety of ocean ports; 2) Pick up goods from suppliers; 3) Packing and shrink-wrapping; 4) Stock...

  • Policy Lead

    7 months ago

    Footscray, Australia Service Victoria Full time

    Who we are Service Victoria is the one place to go for government services. It's our job to make things easy for customers and we're proud of our track record. Customer satisfaction with Service Victoria is consistently high at more than 95 per cent and our app was the most downloaded in Australia in 2021. We deliver modern government services designed...

  • Service Delivery Person

    5 months ago

    Footscray, Australia Nick Nitsiopoulos Full time

    The Company: 27 branches. 48,000 satisfied clients. Alsco Uniforms has been providing professional, hygienic, Managed Rental Services throughout Australia since 1963. The Alsco Uniforms group consists of: Alsco Uniforms, a Managed Rental Service provider of Linen, Workwear, Mats, Industrial and First Aid; Australian Linen Supply, commercial linen for the...

  • Tech Lead

    6 months ago

    Footscray, Australia Greater Western Water Full time

    Drive strategic and tactical solutions on our delivery roadmap through our digital development platforms. Leverage your strong communication skills to inspire our teams and collaborate to promote the adoption of continuous delivery best practices by identifying, planning and implementing automation opportunities. - Senior Officer: $155,000 - $175,000 p/a...

  • Customer Service Delivery Expert

    4 weeks ago

    Footscray, Victoria, Australia Michael Page Full time

    We are seeking a highly skilled Customer Service Delivery Expert to join our team at Michael Page in Footscray.This is an excellent opportunity to work with a prominent player in the legal services industry, known for its strong reputation and commitment to excellence.Job SummaryThe successful candidate will be responsible for addressing customer queries and...

  • Strategic Marketing Lead

    4 weeks ago

    Footscray, Victoria, Australia Michael Page Full time

    About Our OpportunityAs a renowned recruitment agency, Michael Page is partnering with a well-established tertiary institution in the Western suburbs of Melbourne to find an exceptional Marketing Manager.SalaryWe are offering a competitive salary of $120,000 per annum for this exciting opportunity.Job DescriptionDevelop and execute comprehensive marketing...

  • Change Lead

    4 months ago

    Footscray, Australia State Trustees Limited Full time

    Footscray, Dandenong or Bendigo location with flexible work from home/office arrangement - Requirement to regularly be present at the Footscray office - Applications close 16 September 2024 About Us State Trustees provides Victorians with financial and legal assistance during all stages of their life, including specialised services and products such as Will...

  • Business Intelligence Technical Delivery Partner

    2 months ago

    Footscray, Australia Victoria University Full time

    Showcase your exceptional organisational and analytical skills - Work in a Friendly and professional team - Position is located at our Footscray Park Campus **About Us**: At Victoria University (VU), we are committed to fostering a positive workplace culture that supports the provision of advice to current and future students. Join us on the journey and...

  • Youth Services Partnership Lead

    4 weeks ago

    Footscray, Victoria, Australia Maribyrnong City Council Full time

    About Maribyrnong City CouncilMaribyrnong City Council is undergoing significant transformation due to population growth and redevelopment. The transitioning economy has led to an influx of new residents, businesses, and employment opportunities, making Maribyrnong a sought-after residential, recreational, and social destination in Melbourne's inner-west.The...

  • Clinical Specialist Palliative Care Lead

    4 weeks ago

    Footscray, Victoria, Australia Doutta Galla Aged Services Full time

    About UsDoutta Galla Aged Services is a reputable not-for-profit organisation with over three decades of experience in delivering high-quality aged care services. We pride ourselves on fostering a diverse and inclusive environment, welcoming individuals from various backgrounds.We are currently seeking an experienced Clinical Specialist Palliative Care Lead...

  • Software Technical Lead

    6 months ago

    Footscray, Australia Service Victoria Full time

    Who we are Service Victoria is the one place to go for government services. It's our job to make things easy. Our customers give our services an overall 96% satisfaction score, and our app was the most downloaded in Australia for 2021. The Service Victoria culture is dynamic and fast-paced, we're not what you'd expect from a government department. Our senior...

  • Strategic Grants Writer Lead

    7 months ago

    Footscray, Australia Victoria University Full time

    **Exciting Opportunity within the Office of the Vice-Chancellor**: - **Join an agile, collaborative and high performing team leading strategy implementation**: - **Flexible working arrangements** **About Us** At Victoria University, our aim is to be a global leader in dual-sector learning and research by 2028. Join us on the journey and help us achieve...

  • Software Technical Lead

    7 months ago

    Footscray, Australia Service Victoria Full time

    Who we are Service Victoria is the one place to go for government services. It's our job to make things easy for customers and we're proud of our track record. Customer satisfaction with Service Victoria is consistently high at more than 95 per cent and our app was the most downloaded in Australia in 2021. We deliver modern government services designed...

  • Plumbing - Retail Sales Assistant/delivery Driver

    6 months ago

    West Footscray, Australia Reece Group Full time

    Plumbing - Retail Sales Assistant/Delivery Driver - Footscray **About Reece Plumbing** We are Australia's leading supplier of plumbing and bathroom products with over 9,000 people located in 800 branches globally. For over 100 years, we’ve supported the trade with top-quality products and expert advice, championing the vital work plumbers do every...

  • Sil Manager

    2 months ago

    Footscray, Australia Ternary Full time

    An exciting opportunity exists for an experienced SIL Manager to lead Supported Independent Living (SIL) services across 4 locations in Western and North of Melbourne. You will manage a team of over 40 employees, ensuring the delivery of high-quality, person-centered services for clients, individuals with disabilities. An exciting opportunity exists for an...

  • Eal Teachers

    6 months ago

    Footscray, Australia AMES Australia Full time

    Multiple positions available on a Full Time and Part Time basis. - Also seeking expressions of interest for casual positions - Positions will be based at one of the following teaching delivery locations: - Springvale, Narre Warren, Dandenong, Oakleigh, Cheltenham, Noble Park, Footscray, Werribee and Melbourne CBD **About the position** If you are a...

  • English Program Manager

    4 weeks ago

    Footscray, Victoria, Australia Victoria University Full time

    About the RoleThe Manager, Western Melbourne English Program (WMEP), is a pivotal leadership position that drives the successful delivery of contemporary vocational education and training.Job DescriptionThis role focuses on leading and managing staff, planning programs, and ensuring financial accountability of the WMEP Portfolio within the Centre of VU...