Support Operations Specialist
2 weeks ago
** This role is at Linktree (not for Hatch)**
Hatch is supporting Linktree to find a great Support Operations Specialist to join their Business Operations and Strategy team. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Linktree.
**About the role at Linktree**
As a Support Operations Specialist, you will be responsible for providing operational support to the Customer Support function. You will be tasked with monitoring customer inboxes, identifying patterns and anomalies, and working with internal departments to ensure prompt and efficient customer service. You will also assist with process enhancements, analyze contact volume trends, and monitor key customer service metrics to identify areas for improvement. In addition, you will provide hands-on support for team initiatives and ad-hoc tasks.
**Seniority**
**Junior** - A role for someone with some basic skills, good motivation and ability to learn. Typically 1-2 years of experience is required.
**Responsibilities**
- Process Management and Ongoing Improvement - Manage and improve organizational processes to minimize complexities and increase productivity
- Stakeholder Engagement - Partner with stakeholders to understand specifications, business requirements, and communicate insights
- Quality Assurance - Ensure processes, procedures and tools meet quality requirements set by the organization
**Strengths**
- Attention to detail - Accurately identifies and rectifies discrepancies or errors that exists in information and deliverables
- Collaboration - Works with others by being open, clear in communication and listening to achieve goals
- Written communication - Writes in a clear and structured format to convey information and ideas effectively to a target audience
Hatch exists to level the playing field for people as they discover a career that's right for them. We model this in our hiring process for our partners like Linktree.
We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone.
**Salary**: $60,000.00 - $85,000.00 per year
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