Customer Service Advisor

2 months ago


Melbourne, Australia WEX Inc. Full time

Excited to grow in your career?
- Do you have a passion for customer service and interaction?
- Are you driven to meet targets in customer service excellence?
- Do you take pride in understanding your clients’ business needs?
- Do you want to join a growing organisation with the opportunity to grow your career?

If the answer is yes - then we are keen to hear from you as our Customer Service Team is on the lookout for their next superstar

What we offer
- Competitive salary and attractive benefits
- Hybrid working
- Fantastic work-life balance
- Melbourne CBD location

What is the role?

You will contribute to WEX Australia's continued reputation in the market as leaders in customer service by ensuring the first time resolution of any customer queries.

As part of a strong and supportive team that puts our customers first, you’ll deliver an exceptional level of customer service as well as reaching customer satisfaction targets.

We have both permanent and fixed term positions available working Monday to Friday between (8:30am - 8:00pm) on a rotating roster, with work on public holidays.

What you’ll be doing:

- Communicate with customers verbally via telephone calls and in writing regarding account/transaction queries
- Review complaints concerning billing or service rendered and escalate as required
- Educate customers regarding procedures, costs and restrictions
- Cancel, reissue and maintain customer accounts as required
- Maintain accurate records and associated documentation within the card management system
- Actively participate in work and quality improvement programs
- Actively promote the WEX products.

What you’ll bring:

- Previous experience working in a customer service capacity
- Demonstrated ability to work towards SLA and KPI targets
- Strong attention to detail with the ability to adhere to administrative requirements
- Good multitasking ability
- Excellent verbal and written communication skills with strong customer service values
- Computer literacy - Windows & MS Office tools including Gmail



  • Melbourne, Australia Dyson Full time

    **Summary**: **Salary**: Competitive Team: Customer Service and Inside Sales **Location**: Australia - Melbourne Camberwell Service Center About Us Dyson is a global technology company that transforms every category it enters with iconic inventions that work, perform and look very different. It’s about better ideas and better technologies, to solve the...


  • Melbourne, Australia Dyson Full time

    **Summary**: **Salary**: Competitive Team: Customer Service and Inside Sales **Location**: Australia - Melbourne Camberwell Service Center **About Us**: Dyson is a global technology company that transforms every category it enters with iconic inventions that work, perform and look very different - it’s about better ideas and better technologies, to...

  • Customer Advisor

    1 month ago


    Melbourne, Australia NAB - National Australia Bank Full time

    **Work type**: Permanent Full time, Permanent Part time **Region**: VIC- Melbourne inner, VIC- South East region - **Customer Advisor superstar required Monday to Friday**: - **Make a genuine difference through the work you do**: - **Current role available in KEYSBOROUGH**: - **Coverage required for **Elsternwick/Middle...

  • Customer Advisors

    2 months ago


    Melbourne, Australia NAB - National Australia Bank Full time

    **Customer Advisors - VIC - Maribyrnong to Greensborough +**: **Job no**: VOLRCANSVIC23 **Business unit**: Personal Banking **Work type**: Permanent Full time, Permanent Part time **Region**: VIC- Melbourne inner - **Permanent** Leave & Relief roles - all 5 days per week**: - **Northern Suburbs of Melbourne**: - **Recognised as a top 3 employer on the 2023...

  • Customer Advisor

    1 month ago


    Melbourne, Australia NAB - National Australia Bank Full time

    **Customer Advisor - VIC -Eastern suburbs Melbourne**: **Job no**: VOLRCAELAM23 **Business unit**: Personal Banking **Work type**: Permanent Full time, Permanent Part time **Region**: VIC- Melbourne inner - **East**ern suburbs Leave & Relief role**: - **All 5 days per week - Monday to Friday**: - **Make a genuine difference through the work you do**: -...

  • Customer Advisors

    1 month ago


    Melbourne, Australia NAB - National Australia Bank Full time

    **Customer Advisors - VIC - Western Suburbs**: **Job no**: VOLRCAWSVIC23 **Business unit**: Personal Banking **Work type**: Permanent Full time, Permanent Part time **Region**: VIC- Melbourne inner **Multiple positions across the Western suburbs of Melbourne - **ALL roles are 5 days per week** - Be supported to grow your career at NAB - Make a genuine...

  • Customer Advisor

    2 months ago


    Melbourne, Australia NAB - National Australia Bank Full time

    **Work type**: Permanent Part time, Permanent Full time **Location**: VIC- Melbourne inner - **Be supported to grow your career at NAB** - **Be rewarded and recognised for the value you bring** - **Work in a collaborative and inclusive team environment** **It’s more than a career at NAB. It’s about more opportunity, more moments to make a difference and...

  • Customer Advisor

    1 month ago


    Melbourne, Australia NAB - National Australia Bank Full time

    **Work type**: Permanent Part time **Location**: VIC- Melbourne inner, VIC- North East region - **Be supported to grow your career at NAB**: - **Be rewarded and recognised for the value you bring**: - **Work in a collaborative and inclusive team environment** **It’s more than a career at NAB. It’s about more opportunity, more moments to make a...

  • Service Advisor

    18 hours ago


    Melbourne, Australia Conquest Personnel Pty Ltd Full time

    **TAKE YOUR NEXT CAREER STEP** With exciting planned growth for 2024, the service department of this highly reputable automotive group is looking for a dynamic and friendly service advisor to join the team on a full-time basis, working Monday - Friday with the occasional Saturday **The Role**: - Consistently delivering outstanding customer service within...


  • Melbourne, Australia Bank of Melbourne Full time

    Join our strong team of bankers in Melbourne CBD! - Part-time role. 25 hours per week - Strong customer service experience essential - training provided! **How will I help?** We believe we can help all our customers make the most of their money through assisting them with their everyday banking and asking the right questions to better identify and...

  • Customer Advisor

    2 months ago


    Melbourne, Australia NAB - National Australia Bank Full time

    **Work type**: Casual **Location**: VIC- Melbourne inner - **Be supported to grow your career at NAB**: - **Make a genuine difference through the work you do**: - **Work in a collaborative and inclusive team environment** **It’s more than a career at NAB. It’s about more opportunity, more moments to make a difference and more focus on you.** Your job...

  • Service Advisor

    1 month ago


    Melbourne, Australia Conquest Personnel Pty Ltd Full time

    **TAKE YOUR NEXT CAREER STEP** With exciting planned growth for 2023, the service department of this highly reputable automotive group is looking for a dynamic and friendly service advisor to join the team on a full-time basis, working Monday - Friday with the occasional Saturday **The Role**: - Consistently delivering outstanding customer service within...


  • Melbourne, Australia Westpac Banking Corporation Full time

    Customer Service Advisor - **Join a diverse and growing team at Bank of Melbourne Knox City**: - **Permanent Part Time role (32 hours per week)**: - **Shape and develop your career** **How will I help?** You'll be the face of Bank of Melbourne - working in-branch to help our customers achieve their financial goals. How will you do it? By understanding...


  • Melbourne, Australia Westpac Banking Corporation Full time

    Customer Service Advisor - **Join a diverse and growing team at Bank of Melbourne Glen Waverley**: - **Permanent Full Time role (38 hours per week)**: - **Shape and develop your career** **How will I help?** You'll be the face of Bank of Melbourne - working in-branch to help our customers achieve their financial goals. How will you do it? By...


  • Melbourne, Australia Bank of Melbourne Full time

    Join our CBD teams in China Town & 525 Colins Street - Part-time and full-time available - Mandarin speakers highly desirable **How will I help?** We believe we can help all our customers make the most of their money through assisting them with their everyday banking and asking the right questions to better identify and understand their needs. The role of...

  • Customer Advisor

    1 month ago


    Melbourne, Australia NAB - National Australia Bank Full time

    **Work type**: Casual **Location**: VIC- Melbourne inner - **Be supported to grow your career at NAB**: - **Make a genuine difference through the work you do**: - **Be rewarded and recognised for the value you bring**: - **Work in a collaborative and inclusive team environment** **It’s more than a career at NAB. It’s about more opportunity, more...

  • Service Advisor

    1 week ago


    Melbourne, Australia Autoleague Full time

    Join and Award Winning Dealership! - Competitive Salary Package + Commissions (OTE $110K) - Fantastic Career Development Opportunities At **Berwick Mitsubishi**, we're not just in the business of selling cars, we're in the business of making dreams come true. We take pride in delivering top-notch vehicles to our customers, ensuring they experience...

  • Service Advisor

    1 week ago


    Melbourne, Australia Autoleague Full time

    Join and Award Winning Dealership! - Competitive Salary Package + Commissions (OTE $110K) - Fantastic Career Development Opportunities At **Berwick Mitsubishi**, we're not just in the business of selling cars, we're in the business of making dreams come true. We take pride in delivering top-notch vehicles to our customers, ensuring they experience...

  • Service Advisor

    5 days ago


    Melbourne, Australia Autoleague Full time

    Competitive Salary Package PLUS Commissions - Fantastic Career Development Opportunities - Located in Lilydale **Heritage Auto Group** is a well-established new and used car dealership located in Lilydale, specialising in GMSV, SsangYong and quality pre-owned vehicles sales. Their AC Delco Service Centre has been purpose built to support the Holden, HSV and...


  • Melbourne, Australia Westpac Banking Corporation Full time

    Customer Service Advisor - **Join a diverse and growing team at Bank of Melbourne in Doncaster**: - **Permanent Part Time role (24 hours per week)**: - **Work across neighbouring branches to support the team, within 25km from your main branch** **How will I help?** You'll be the face of Bank if Melbourne - working in-branch to help our customers achieve...