Customer Service Advisor

2 months ago

Melbourne, Australia Dyson Full time

**Summary**:
**Salary**:
Competitive

Team:
Customer Service and Inside Sales

**Location**:
Australia - Melbourne Camberwell Service Center

About Us

Dyson is a global technology company that transforms every category it enters with iconic inventions that work, perform and look very different. It’s about better ideas and better technologies, to solve the problems that others often ignore.

Our Demo Store - Service Centre team forms a direct link between the business and Dyson owners. It helps ensure our owners have the best possible experience understanding, purchasing and using our pioneering technology. Owner experience is everything to us. It helps strengthen our reputation and it drives advocacy, ultimately driving product sales. Our Demo Store - Service Centre provide a touch point for our owners throughout their journey as a Dyson owner from purchase to delivering an exceptional experience through the troubleshooting, maintenance advice and repairs of our owner’s machines.

Our Demo Store - Service Centre team exemplifies Dyson’s problem-solving ethos. There’s no query our team can’t answer and there’s no fault our Service team can’t fix. Our Customer Service Advisors obsess over the understanding the technology and explaining its superiority to potential owners whilst creating an extraordinary experience that matches the quality of our products and reflects our innovative brand.

About the Role

At Dyson, we take a problem solving approach to everything we do. Our Customer Service Advisors are enthusiastic brand ambassadors, providing the ultimate owner experience explaining our technology, support queries, answering technical questions about machines and cross-selling Dyson products and services to existing owners. Our Advisors are Dyson advocates who know our technology inside out and are excited by it. They are the face of Dyson, connecting our world leading and pioneering technology with shoppers and owners.

Main responsibilities include but not limited to:
- Proactively approach customers in store, question and generate interest around Dyson products that are suited to their individual needs
- Take ownership and troubleshoot customer issues, aiming for a first touch resolution
- Perform hands on technical diagnostics and provide a resolution where applicable
- Take personal responsibility for advising customers of promotions and new technology by cross selling Dyson products and services
- Advise customers of repair options and pricing
- Maintain customer account information in an accurate manner via our CRM / Mypos systems
- Process shipping labels and dispatch customers machines using courier service
- Process payments via cash, credit card or cheque and complete end of day balance
- Record and complete tracking of all interactions with customers in a computerised database
- File invoices and other office administrative duties as needed
- Deliver hands on demonstrations with our customers, showcasing the unique benefits of Dyson products across the Floor Care, Environmental Control, Personal Care and Professional categories
- Maintain a high standard of visual merchandising in your area, always looking for opportunities to increase Dyson in-store presence and reporting and display machine issues or fixture maintenance requirements
- Execute and display point of sale material in store
- Ensure you have sufficient stock levels, with all Dyson products out on display and in working order with the correct price

About You

To be successful in this role you will have a keen interest in technology with the ability to communicate how machines work differently. You have strong interpersonal skills and able to communicate complex information simply and the ability to work independently.

Previous skills & experience:
- Customer service and/or sales experience
- Experience within a premium retail environment is advantageous
- An understanding of retail principles such as visual merchandising and sales targets
- Time management skills with the ability to multi-task
- Confident approach and a friendly, engaging manner
- Determination, passion and drive for results

At Dyson, our people are at the heart of everything we do. We value you bringing your whole self to work - your authentic you. We believe that diversity and an inclusive team is what sets us about and brings about great ideas, innovation and growth.

We have a vibrant and diverse culture that is geared towards recognition and realising ambition.

  • Customer Service Advisor

    1 month ago

    Melbourne, Australia Dyson Full time

    **Summary**: **Salary**: Competitive Team: Customer Service and Inside Sales **Location**: Australia - Melbourne Camberwell Service Center **About Us**: Dyson is a global technology company that transforms every category it enters with iconic inventions that work, perform and look very different - it’s about better ideas and better technologies, to...

  • Customer Advisor

    4 weeks ago

    Melbourne, Australia NAB - National Australia Bank Full time

    **Work type**: Permanent Full time, Permanent Part time **Region**: VIC- Melbourne inner, VIC- South East region - **Customer Advisor superstar required Monday to Friday**: - **Make a genuine difference through the work you do**: - **Current role available in KEYSBOROUGH**: - **Coverage required for **Elsternwick/Middle...

  • Customer Advisors

    1 month ago

    Melbourne, Australia NAB - National Australia Bank Full time

    **Customer Advisors - VIC - Maribyrnong to Greensborough +**: **Job no**: VOLRCANSVIC23 **Business unit**: Personal Banking **Work type**: Permanent Full time, Permanent Part time **Region**: VIC- Melbourne inner - **Permanent** Leave & Relief roles - all 5 days per week**: - **Northern Suburbs of Melbourne**: - **Recognised as a top 3 employer on the 2023...

  • Customer Advisors

    1 month ago

    Melbourne, Australia NAB - National Australia Bank Full time

    **Customer Advisors - VIC - Western Suburbs**: **Job no**: VOLRCAWSVIC23 **Business unit**: Personal Banking **Work type**: Permanent Full time, Permanent Part time **Region**: VIC- Melbourne inner **Multiple positions across the Western suburbs of Melbourne - **ALL roles are 5 days per week** - Be supported to grow your career at NAB - Make a genuine...

  • Customer Advisor

    1 month ago

    Melbourne, Australia NAB - National Australia Bank Full time

    **Work type**: Permanent Part time, Permanent Full time **Location**: VIC- Melbourne inner - **Be supported to grow your career at NAB** - **Be rewarded and recognised for the value you bring** - **Work in a collaborative and inclusive team environment** **It’s more than a career at NAB. It’s about more opportunity, more moments to make a difference and...

  • Customer Advisor

    1 month ago

    Melbourne, Australia NAB - National Australia Bank Full time

    **Work type**: Permanent Part time **Location**: VIC- Melbourne inner, VIC- North East region - **Be supported to grow your career at NAB**: - **Be rewarded and recognised for the value you bring**: - **Work in a collaborative and inclusive team environment** **It’s more than a career at NAB. It’s about more opportunity, more moments to make a...

  • Customer Advisor

    1 month ago

    Melbourne, Australia NAB - National Australia Bank Full time

    **Work type**: Casual **Location**: VIC- Melbourne inner - **Be supported to grow your career at NAB**: - **Make a genuine difference through the work you do**: - **Work in a collaborative and inclusive team environment** **It’s more than a career at NAB. It’s about more opportunity, more moments to make a difference and more focus on you.** Your job...

  • Service Advisor

    4 weeks ago

    Melbourne, Australia Conquest Personnel Pty Ltd Full time

    **TAKE YOUR NEXT CAREER STEP** With exciting planned growth for 2023, the service department of this highly reputable automotive group is looking for a dynamic and friendly service advisor to join the team on a full-time basis, working Monday - Friday with the occasional Saturday **The Role**: - Consistently delivering outstanding customer service within...

  • Customer Service Advisor

    1 week ago

    Melbourne, Australia Westpac Banking Corporation Full time

    Customer Service Advisor - **Join a diverse and growing team at Bank of Melbourne Glen Waverley**: - **Permanent Full Time role (38 hours per week)**: - **Shape and develop your career** **How will I help?** You'll be the face of Bank of Melbourne - working in-branch to help our customers achieve their financial goals. How will you do it? By...

  • Customer Service Advisor

    21 hours ago

    Melbourne, Australia Westpac Banking Corporation Full time

    Customer Service Advisor - **Join a diverse and growing team at Bank of Melbourne Knox City**: - **Permanent Part Time role (32 hours per week)**: - **Shape and develop your career** **How will I help?** You'll be the face of Bank of Melbourne - working in-branch to help our customers achieve their financial goals. How will you do it? By understanding...

  • Customer Advisor

    4 weeks ago

    Melbourne, Australia NAB - National Australia Bank Full time

    **Work type**: Casual **Location**: VIC- Melbourne inner - **Be supported to grow your career at NAB**: - **Make a genuine difference through the work you do**: - **Be rewarded and recognised for the value you bring**: - **Work in a collaborative and inclusive team environment** **It’s more than a career at NAB. It’s about more opportunity, more...

  • Customer Service Advisor

    1 week ago

    Melbourne, Australia Bank of Melbourne Full time

    **Full-time vacancy with Bank of Melbourne located in Melbourne CBD**: - **Mandaring speaker preferred but not essential**: - **Receive ongoing access to training and development** **How will I help?** We believe we can help all our customers make the most of their money through assisting them with their everyday banking and asking the right questions to...

  • Multilingual Customer Service Advisor

    1 week ago

    Melbourne, Australia WEX Inc. Full time

    Excited to grow in your career? - Do you have a passion for customer service and interaction? - Are you driven to meet targets in customer service excellence? - Do you take pride in understanding your clients’ business needs? - Do you want to join a growing organisation with the opportunity to grow your career? If the answer is yes - then we are keen to...

  • Customer Advisor

    1 month ago

    Melbourne, Australia Allianz Australia Full time

    At Allianz, we care for all the things that make you, you. For feeling like you belong. For a place where learning never stops. For growing new skills and opening up exciting possibilities. For your curiosity to thrive and help transform an industry. And when life twists, there’s flexibility for balance and the support you need. We know that flexible work...

  • Service Advisor

    1 week ago

    Melbourne, Australia Inchcape Full time

    Are you passionate about cars and customer service? - Do you have a knack for solving problems and ensuring the smooth operation of vehicles? - If so, we have an exciting opportunity for you to become a valuable part of our team as a Service Advisor Automotive! Subaru - part of the Inchcape Group, bring 160 years of history and innovation to the automotive...

  • Service Advisor

    21 hours ago

    Melbourne, Australia Inchcape Full time

    Are you passionate about cars and customer service? - Do you have a knack for solving problems and ensuring the smooth operation of vehicles? - If so, we have an exciting opportunity for you to become a valuable part of our team as a Service Advisor Automotive! Subaru - part of the Inchcape Group, bring 160 years of history and innovation to the automotive...

  • Associate Customer Advisor

    4 weeks ago

    Melbourne, Australia Rapid7 Full time

    As an Associate Customer Advisor, you will work hand-in-hand with the Customer Advisor team to help deliver service to our customers, all while gaining valuable experience in the field of Information Security in general and Managed Detection and Response (MDR), in particular. You will have the front row seat to observe, and learn the ever-evolving Cyber...

  • Service Advisor

    2 weeks ago

    Melbourne, Australia Inchcape Full time

    **About Us** **What’s the opportunity?** Our **Subaru **service centre based at Essendon is seeking an experienced **Service Advisor** to join our highly successful team. This role will be responsible for assisting and supporting the Service Manager to drive and maximise productivity, efficiency and profitability through providing quality workmanship...

  • Service Advisor

    3 hours ago

    Melbourne, Australia Inchcape Full time

    **About Us** **What’s the opportunity?** Our **Subaru** **service centre based at Docklands is seeking an experienced **Service Advisor** to join our highly successful team. This role will be responsible for assisting and supporting the Service Manager to drive and maximise productivity, efficiency and profitability through providing quality workmanship...

  • Service Advisor

    1 week ago

    Melbourne, Australia Inchcape Full time

    **About Us** Are you looking for an opportunity to be part of a passionate and supportive team, where you can grow your career with a leading global automotive company? Make the move now and come and join Trivett! The Subaru Melbourne Group incorporates the nine Subaru sales and service centres in metropolitan Melbourne. Our network of premium dealers and...