Customer Service Advisor

4 weeks ago

Melbourne, Australia Bank of Melbourne Full time

Join our CBD teams in China Town & 525 Colins Street
- Part-time and full-time available
- Mandarin speakers highly desirable

**How will I help?**

We believe we can help all our customers make the most of their money through assisting them with their everyday banking and asking the right questions to better identify and understand their needs. The role of Customer Service Advisor is a key customer facing position in our branch network as you will have quality conversations with our customers on a day-to-day basis, creating a stress-free, seamless experience for each person you serve.
- As a Customer Service _Advisor _, your role will entail: _
- Welcoming all customers that come into the branch, creating a warm and positive first impression as they enter
- Helping customers with transactional and savings banking needs
- Building strong relationships with customers
- Providing relevant banking advice to suit their situation and goals
- Referring customers onto our team of specialists when required
- Educating customers on new technologies to assist them in the future

**What’s in it for me?**

In a word, lots Over time, you will be well trained to provide general banking information and steadily turn into a banking specialist. Due to the size of our network, we are confident in providing a clear pathway for progression as a result.

In addition to this, you can expect financial benefits for being part of the Westpac team (like special banking, wealth, and insurance offers) you’ll be paid well, and supported throughout your career so you can grow as you do. You’ll also be encouraged to take part in our fun community projects as a paid volunteer.

**What do I need?**
- Strong background of face-to-face customer service, with experience handling cash quickly and accurately
- Ability to multitask in busy environments
- Able to build relationships with customers from all walks of life
- Comfortable exploring and identifying customer needs through asking the right questions and proactively contacting existing customers
- Sales or banking experience highly desirable, however we believe we can teach these skills to an individual with a can-do attitude and eagerness to learn more

**What’s it like to work there?**

We aim to provide one big, supportive team to help us reach our vision to achieve our purpose of creating better futures together. Working with us you'll discover new ways of working, and an exciting range of roles to showcase your skills. As an equal opportunity employer, we’re proud to have created a culture where people can be their best, in an environment that values diversity and flexibility. And one where everyone belongs.

**Do you need reasonable adjustments during the recruitment process?**

At the Westpac Group we are committed to providing a supportive culture and creating inclusive and accessible workplaces, branches, products and services for our customers, employees, and community.

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