Fraud Assist Analyst

5 months ago

Melbourne, Australia NAB - National Australia Bank Full time

**Work type**: Permanent Full time
**Region**: VIC- Melbourne CBD
- **Bring your passion for fraud & scams events alongside your experience in the anti-crime industry.**:

- **Everyone is given the opportunity to learn, grow and achieve.**:

- **Be supported to grow your career at NAB.**:

- **Permanent Opportunity - Rotating Roster from 6am - 10pm - Monday to Sunday.**

**It’s more than a career at NAB. It’s about more opportunity, more moments to make a difference and more focus on you.**

Your job is just one part of your life. When you bring your ideas, energy, and hunger for growth to us, you’ll be recognised and rewarded for your contribution in return. You’ll have our support to excel for our customers, deliver positive change for our communities and grow your career.

It’s a good time to see how you can grow your career as a **Fraud Assist Analyst**.

**The Role**:
Fraud Assist is the first point of contact for any concerns with fraud or scams for both customers and internal stakeholders. The team assist with confirming any fraud or scams across the Card Fraud and Digital Fraud and Scam platforms and triage these cases to either specialist fraud areas to further assist the customer. Prepare detailed management reports which potentially have an impact on costs or revenue.

**Your responsibilities include, but are not limited to**:

- Action transaction alerts and/or understanding the root cause of fraud events, understanding loss mitigation and value recovery actions, and assisting in determining preventative strategies.
- Conduct daily analysis of identified suspect transactions.
- Perform all supporting and administrative tasks in order to prevent loss or reclaim value relating to identified transactions.

**What You Will Bring**:
To be successful for the role you must be able to work autonomously with the ability to think outside the box.
- Experience in a customer service or contact centre environment will be highly regarded.
- You will have a naturally inquisitive and analytical mind, and strong ability to problem solve with high attention to detail.
- General understanding of banking principles and obligations.
- Excellent verbal and written communication skills.
- Understand Active Operations Management (AOM) or similar operational management principles, focussed on driving productivity and outcomes.

**A diverse and inclusive workplace works better for everyone.**

We know that our people make us who we are. That's why we have built a culture of equity and respect - where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated.

**More focus on you**

We’re committed to delivering a positive experience for our colleagues and a workplace you can be proud of. We support our colleagues to balance their careers and personal life through flexible working arrangements such as hybrid working and job sharing and competitive financial and lifestyle benefits. We invest in our colleagues through world class development programs (Distinctive Leadership and Career Qualified in Banking), and empower you to learn, grow and pursue exciting career opportunities. For more information, please click here

**Join NAB**
If you think this role is the right fit for you, we invite you to apply.
- **_Please note unsolicited CVs from agencies will not be accepted._

  • Fraud Analyst

    5 months ago

    Melbourne, Australia AGL Energy Full time

    Powering Australian Life. At AGL, we believe energy makes life better. That’s why we’re passionate about powering the way Australians live, work and move. Like you, we believe that the world is going through extraordinary challenges. We don’t shy away from the tough questions and we consider the answers carefully. We work in partnership with our...

  • Payments and Fraud Analyst

    4 weeks ago

    Melbourne, Victoria, Australia Easygo Full time

    About the RoleThis is a Payments and Fraud Analyst position with Easygo, a leading company in the AU market. As a Payments and Fraud Analyst, you will play a critical role in examining the efficiency, cost-effectiveness, and security of Easygo's online payment platforms.Key ResponsibilitiesContinuously assess and analyze payment checkout conversion rates to...

  • Fraud Scam Prevention Analyst

    3 weeks ago

    Melbourne, Australia ANZ Banking Group Full time

    **Req ID**: 78719 **Department**: AR Customer Services Ops Customer Protection COE **Division**: Australia Retail **Location**: Melbourne About Us At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers. About the Role As a Fraud Scam...

  • Payments and Fraud Analyst Melbourne

    1 month ago

    Melbourne, Victoria, Australia Easygo Full time

    Unlock Your Potential as a Payments and Fraud AnalystAre you passionate about ensuring smooth and secure financial operations? Do you have a keen eye for detail and a knack for analyzing complex data? If so, we have an exciting opportunity for you to join our team as a Payments and Fraud Analyst at Easygo.Key Responsibilities:Conduct thorough analysis of...

  • Fraud Analyst

    5 months ago

    Melbourne, Australia Macquarie Group Limited Full time

    Take on a new challenge within our Fraud Support team who are passionate about reviewing, analysing and verifying transactions with a key focus on fraud prevention and detection. You will make a difference in creating positive customer experiences and protecting customers from fraud risk. The salary range will be between $70,000 to $90,000 +...

  • Fraud Investigator

    2 months ago

    Melbourne, Australia Worldline Full time

    ANZ Worldline Payment Solutions is a joint venture between ANZ Banking Group and Europe’s leading payment technology company, Worldline. We launched in Australia in early 2022, providing in-store and ecommerce payment solutions to around 52,000 Australian businesses. Since then we’ve built a new modern technology platform to enable an exciting roadmap...

  • Fraud & Inventory Analyst - Fixed Term Contract

    2 months ago

    Melbourne, Australia David Jones Full time

    **Fraud & Inventory Analyst - fixed term contract**: **Job No.**: 538902 **Location**: Melbourne - CBD & Inner **Job type**: Limited Tenure **The opportunity** **A new and exciting opportunity has arisen for a Fraud & Inventory Analyst to join the Dynamic Omni Channel Operations team at David Jones in this fixed term contract role.** Reporting to the...

  • Payments and Fraud Analyst Melbourne

    3 months ago

    Melbourne, Australia Easygo Full time

    Do you have a passion for conducting research and monitoring transactions to ensure smooth and secure financial operations?If you answered YES, then Easygo has the next best opportunity for you!What's in it for you? Dive into the world of payments here at Easygo, with a curious mind and a vigilant eye. Join as a Payments and Fraud Analyst, another member of...

  • Manager, Fraud Analytics

    5 months ago

    Melbourne, Australia Bendigo & Adelaide Bank Full time

    **Do more, dream more, become more. Welcome to Bendigo Bank.** **About us** Our Purpose is the same today as it was when we were founded 160 years ago, and every day, we work hard to bring our company purpose to life; feeding into the success of our customers and communities and not off it. We live and breathe our core values of Teamwork, Integrity,...

  • Analyst, Fraud

    4 days ago

    Melbourne, Australia NAB - National Australia Bank Full time

    **Work type**: Permanent Full time **Region**: VIC- Melbourne CBD We are currently looking for Fraud Assist Consultants to join us on a 12-month fixed term contract to support our customers when they have been impacted by fraud is critical to NAB. Every customer circumstance is unique, requiring empathy and understanding from our colleagues. We want to make...

  • Fraud Investigation

    3 weeks ago

    Melbourne, Australia Vanguard Group Full time

    Fraud Investigation & Prevention Associate **About Vanguard** More than 45 years ago, John C. Bogle had a vision to start an investment company that did things differently. A company with no external shareholders. Where all the profits were invested back into the business and used to lower costs. Evidently, it was as bold as it was brilliant. To this day,...

  • Fraud Investigation Specialist

    3 weeks ago

    Melbourne, Victoria, Australia Vanguard Australia Full time

    Fraud Investigation Role OverviewVanguard Australia is seeking a skilled Fraud Investigation Specialist to join their Enterprise Security & Fraud team. As a key member of the team, you will be responsible for executing fraud prevention, detection, investigation, and response activities to safeguard company and client assets and information.Key...

  • Payments and Fraud Expert

    4 weeks ago

    Melbourne, Victoria, Australia Easygo Full time

    Job Title: Payments and Fraud AnalystThis is a Payments and Fraud Analyst role with one of the leading companies in AU right now, Easygo, with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the company takes off.About the Role at EasygoAs a Payments and Fraud Analyst, you will report directly to the Payments and...

  • Technical Analyst

    7 months ago

    Melbourne, Australia Davidson Group Services Full time

    Are you a proactive and detail-oriented analyst with a passion for dissecting complex systems and processes? We are seeking a dynamic Risk & Fraud Solutions Analyst to join our esteemed banking client's team. This role offers a unique opportunity to be at the forefront of mitigating risks and combatting fraud while contributing to the advancement of our...

  • Risk Analyst

    7 months ago

    Melbourne, Australia Davidson Group Services Full time

    Are you a proactive and detail-oriented analyst with a passion for dissecting complex systems and processes? We are seeking a dynamic Risk & Fraud Solutions Analyst to join our esteemed banking client's team. This role offers a unique opportunity to be at the forefront of mitigating risks and combatting fraud while contributing to the advancement of our...

  • Fraud Scam Prevention Specialist

    3 weeks ago

    Melbourne, Victoria, Australia Anz Full time

    About UsAt ANZ, we're committed to creating a world where people and communities thrive. Our mission is to improve the financial wellbeing and sustainability of our millions of customers.The RoleWe're seeking a highly skilled Fraud Scam Prevention Analyst to join our Fraud Analytics team. As a key member of our team, you'll play a critical role in protecting...

  • Payments and Fraud Expert

    3 weeks ago

    Melbourne, Victoria, Australia Easygo Full time

    This is a Payments and Fraud Analyst role with one of the leading companies in the industry right now, Easygo, with an amazing team. They are continuing to grow rapidly. This is the chance to be part of a team that is taking off.More About the Role at Easygo**What's in it for you?** Dive into the world of payments here at Easygo, with a curious mind and a...

  • Fraud Scam Prevention Specialist

    3 weeks ago

    Melbourne, Victoria, Australia ANZ Full time

    About UsAt ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers. About the RoleAs a Fraud Scam Prevention Analyst in our Fraud Analytics team, you'll play a key role in helping to protect our customers against fraud and minimise ANZ's fraud...

  • Consultant, Fraud Initiatives

    5 months ago

    Melbourne City Centre, Australia NAB - National Australia Bank Full time

    **Work type**: Permanent Full time **Region**: VIC- Melbourne CBD - **Use your proven Fraud experience to drive success in this newly created team**: - **Support the drive for change and awareness in Personal Everyday Banking**: - **Take this opportunity to be part of a collaborative and inclusive team** **It’s more than a career at NAB. It’s about...

  • Team Leader

    4 months ago

    Melbourne, Australia Bank of Queensland Full time

    **About the Role** The Team Leader position is responsible for the compliant operations of the team and all functions, processes, and personnel within BOQ Group. It is expected to always provide guidance and support which ultimately contribute to the Fraud and Scam Operations Team goals of detecting, mitigating and preventing fraud and scams for BOQ...