Fraud Officer

3 weeks ago

Melbourne, Australia Defence Bank Full time

**Introduction**:
About us.

A unique life requires a unique bank.

Defence Bank is a member-owned bank that has been proudly serving the Defence Community for 48 years. With over 30 branches across Australia and our award-winning app, Defence Bank is where our members need us - anywhere, anytime.

The bank provides financial products and services to the Australian Defence Force and its unique community, reinvesting profits for the benefit of our members. Our branch network and support office teams work collaboratively to offer tailored banking solutions that support the Defence Community throughout their banking journey.

We are a leader in our sector and our people led, technology enabled environment, celebrates the individual talents, personalities, interests and needs of our people.

**Description**:
The opportunity.

This position directly supports Defence Bank’s purpose, and ensures that our members can count on us, by assisting the Head of Fraud in the minimisation of losses suffered to members and the bank as a consequence of fraudulent transactions.

Working on a 24/7 rotating roster, this specialist position is accountable for performing the following activities on an ‘as required’ basis throughout each shift, including but not limited to:
Fraudulent Visa card transaction Investigations
Raising chargeback requests
Transaction Alert Monitoring
ATM Investigations
Transaction Verification
Fraud Detection and minimization
Visa Exception reports
ATM/POS disputes
ATM doubtful/overpayment claims
Lost Stolen card reports.
Compromised card notifications (Merchant)
EFT traces, recalls and investigations
BPAY traces, recalls and investigations
NPP transaction monitoring
NPP payment returns
Scam investigation and advice to members

**Skills and Experiences**:
About you.

You will have a least 3 years' fraud/investigative experience, ideally gained with the banking industry. You are proactive in demonstrating a strong customer and client focus in everything you do. You possess a high level of attention to detail and the ability to analyse and evaluate information in a logical and practical way, as well as strong communication skills allowing for effective interactions with various teams, members and stakeholders.

**The following skills and attributes are desirable**:
Fraud detection, prevention, risk assessment, and investigation
A high level of personal integrity & commitment to confidentiality & privacy principles
The ability to manage a high volume of customer calls and scam alerts
Awareness of online fraud behaviors and activities with a strong passion for fraud prevention
Knowledge and understanding of banking procedures and controls, system controls and card operating systems
An ability to work on one's own and make decisions (within delegated authority)
- Tertiary qualifications or diploma in a relevant discipline (Fraud, Financial Crime or Risk/Business Management)

We count on you. And you can count on us.

**We have a great range of employee benefits including**:
Corporate wardrobe allowance.
Ongoing professional development opportunities.
Savings and discounts across our range of products and services.
A "Thank you" day - each year our employees receive one additional day of paid leave.
Access to our internal "reward and recognition" platform - vouchers, discounts, e-cards and much more

Interested? We'd like to hear from you. Click to apply.

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