Team Leader

4 months ago

Melbourne, Australia Bank of Queensland Full time

**About the Role**
The Team Leader position is responsible for the compliant operations of the team and all functions, processes, and personnel within BOQ Group. It is expected to always provide guidance and support which ultimately contribute to the Fraud and Scam Operations Team goals of detecting, mitigating and preventing fraud and scams for BOQ Group.

This includes leading and motivating the team of F&SO’s to always achieve outstanding levels of service when dealing with customers, assessing alerts, completing investigations and/or dealing with other stakeholders during normal business hours and also weekends/overnight.

Provide Leadership and Guidance to the F&SO analysts and Senior F&SO analysts. The expectation of this position and the rest of the team is to minimise the Bank’s non-lending losses and reduce the Bank’s exposure to Fraud and Scams by providing a professional monitoring, detection and prevention service for the BOQ Group.

The position will also handle escalation inbound queries from stakeholders, customers and direct reports to help achieve required service levels and business targets.

**About you**

It is a requirement that you have at least 2 years' experience with the monitoring of Fraud and Scams across multiple channels. Ideally you will have 1 year experience in a Senior role of an Operations Team.

You will have strong knowledge of Fraud and Scams and experience in leading an Operations team in a financial institution.

You will also have:

- Excellent time management, organisation, delegation and prioritisation skills.
- Excellent communication, negotiation and interpersonal skills.
- Ability to meet deadlines and achieve objectives.
- Always display a CANDO attitude and positive demeanour to problem solving.
- Report writing skills.
- Ability to contribute to a team and work collaboratively with others.
- Ability to liaise with and forge strong working relationships with internal stakeholders.

If the above sounds like you and you feel you can bring enthusiasm to a high performing Fraud & Scams team, we would love for you to apply

**About Us**
Bank of Queensland Group is a truly unique group of challenger brands providing a genuine alternative to Australian financial services customers and employees - with a multi-brand proposition.

BOQ’s Inclusion vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve.

Since 2021 BOQ Group is recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA).

**Our Benefits**
- Flexible working arrangements
- Discounted financial products
- Salary sacrificing options
- Paid parental leave with no minimum
- Paid volunteer days
- Purchase annual leave
- Discounted private health insurance plan
- Employee Assistance Program (EAP)
- 5 employee diversity network groups focusing on: First Nations Reconciliation Council, Proudly ME (LGBTQIA+), Multicultural, Gender and Early Career
- BOQ Group is a member of Pride in Diversity and a participating organisation in the Australian Workplace Equality Index

**How to Apply**

The Bank of Queensland is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.

If you are successful for a role with the Bank of Queensland, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to: identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.

Job Reference: BOQ02902

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