Customer Service Officer

2 weeks ago

Southbank, Australia Chandler Macleod Full time

**Location***
- Southbank, Victoria
- **Category***
- Office Support
- **Salary**
- $0 AUD - $0 AUD Annual
- **Posted**
- 16-Apr-2024
- **Work type**
- Full Time
- **Contact**
- Brooke Phelps
- **Reference**
- BH-159724
Full time 12-month fixed term contract opportunity
- Hybrid working environment, 3 days in the office, 2 days WFH
- Flexible location: Wetherill Park NSW or Melbourne based in Dandenong or Southbank

Our client is the largest chemical producer in the world. They thoughtfully combine economic success with environmental protection and social responsibility. The organisation has actively operated in Australia for over 100 years. They successfully serve key industries in the agriculture, coatings, manufacturing, and mining sectors. And they have created a great place to work where people truly are their greatest assets.
**About the Role**:
As a Customer Service Officer at BASF Australia, you'll be the frontline hero providing top-notch support and assistance to our valued customers. From addressing enquiries to processing orders and resolving concerns, you'll play a pivotal role in maintaining robust customer relationships. Your dedication to delivering exceptional service will directly contribute to the company's success.
**Key Responsibilities**:

- Process orders and samples efficiently using SAP, ensuring seamless transactions
- Manage backorders and exceptions
- Proactively communicate with customers about order status, product availability, and delivery tracking, strengthening relationships
- Address customer complaints through our Non-Conformance Management System (NCM), ensuring swift resolution and customer satisfaction
- Collaborate closely with internal teams including Account Managers and Supply Chain to resolve issues and ensure smooth operations

**Key Requirements**:

- 2-3 years of experience in customer service roles
- Proficiency in SAP highly desirable or other ERP systems knowledge
- High attention to detail with sense of urgency
- Flexibility to work on a rotating roster between 7:00 am - 5:00 pm Monday to Friday

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