Customer Service Officer

2 weeks ago

Southbank, Australia BASF SE Full time

About BASF

 

We are the world’s leading chemical company, we create chemistry for a sustainable future. Our broad portfolio ranges from Agriculture, Performance Materials, Health & Nutrition, Chemicals, Coatings to Energy & Resources.  

 

We are proud of our strong history of innovation. Every day, our global team of over 112,000 individuals work together to turn visions for sustainable solutions into reality by connecting with one another and sharing our knowledge.

 

Formula for Success

 

The role of Customer Service Officer is a great place to start your career with a global business like BASF. You will be responsible for delivering an unrivalled experience for our corporate customers that will build stronger relationships and optimise business outcomes. Working closely with key internal stakeholders, you will be looking at ways to improve our offering to our customers through getting involved in process improvement projects.

 

You’ll:

  • Manage the Order to Cash process within the Care Chemicals Business.
  • Manage backorders and exceptions, local stock and replenishment for Customer Accounts.
  • Respond promptly to customer inquiries and build customer relationships via phone and email.
  • Work with our corporate customers daily on logistics, supply chain and other enquiries.
  • Use your attention to detail entering customer data in our SAP system.

 

Ingredients for Success

 

To be successful in this role, you’ll have customer service experience and possess a combination of great communication, strong stakeholder management skills, and a drive to focus on continuous improvement.

 

You’ll:

  • Demonstrate a keen eye for detail and the ability to juggle priorities.
  • Experience providing high levels of customer service.
  • Ability to identify and drive opportunities for process improvement.
  • Willingness to support others in the team.
  • SAP experience is highly desired.

 

What we can offer you

 

At BASF you get more than just compensation. Our total offer includes a wide range of elements to suit each one of our global team. By creating chemistry with us, you can look forward to:

  • A diverse and inclusive environment, with an open and fair internal promotion process
  • A competitive parental leave policy, and a supportive return to work plan
  • Give back to your community with our corporate volunteering scheme
  • 4 weeks annual leave, with the offer to purchase additional leave throughout the year
  • Opportunities to apply for international assignments – the perks of a global business

 

Connect to Create Chemistry

                                                                                                                             

If you’d like to join a diverse global business and create chemistry for a sustainable future, we want to hear from you

 

Click ‘apply’ below.

 

BASF is proud to be a WORK180 Endorsed Employer for all women. If you’d like to know more information about how we are supporting our employees, you can view our policies and benefits here.

 

 

Offers of employment will be subject to background checks including references, police checks and may include a pre-employment medical.

 

BASF does not accept unsolicited CVs from recruitment agencies.

 

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