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Customer Service Officer

1 month ago

Cannon Hill, Australia Endeavour Foundation Full time

Exciting **Permanent Full Time** opportunity based in **Cannon Hill**:

- Providing exceptional customer service through various touchpoints
- Fun &** Friendly Team** Culture
- ** Ongoing Support** and Training

**Who is Endeavour Foundation?**

Endeavour Foundation is one of Australia’s largest employers of people living with disability, so being inclusive and diverse is not just an aspiration, it is who we are

We are people working together, making possibilities a reality for people with a disability, and for people seeking employment, education and training opportunities. We call ourselves Team Possible

**Why should you join Endeavour Foundation?**
- Salary Packaging Benefits, package up to $15,900 of your annual salary tax free. Less tax = more take home pay for you
- In addition to your tax-free benefit, you can also use up to $2,650 of your pre-tax income to pay for entertainment expenses (meals, holiday accommodation etc.)
- An Employee Assistance Program - a free and confidential counselling service available to all staff and their family members
- Discounts on Corporate Private Health Insurance Plans, whitegoods and appliances
- Paid Parental Leave
- Free flu vaccinations

**A little bit about the role**:
As the Endeavour Foundation continues to grow and support the community and workplace as a leading disability service provider, we have an exciting opportunity for a **Customer Service Officer**
- Match individuals with disabilities to impactful services based on knowledge of NDIS framework and the disability sector
- Identify lead opportunities for possible growth
- Communicate and collaborate with stakeholders, service users, families, staff, and advocates.
- Provide accurate information regarding client services.
- Assist individuals with diverse and complex care needs.
- Deliver exceptional support, utilizing Endeavour Foundation planning tools, to help decision makers understand their support requirements.
- Support national NDIS sales acquisition strategy by partnering with Marketing, Service Delivery, and Regional Sites for field sales action plans.
- Collaborate with Customer Service and Marketing for increased sales conversion and repeat business.

**What will you bring**:

- Experience using Call Centre Telephony and ticket creation.
- Experience using CareLink software system (desirable).
- Experience within disability services (desirable).
- Excellent verbal communication skills both with colleagues and customers.
- Demonstrated strong administrative skills.
- Professional telephone etiquette.

**_"We are a 2023 Circle Back Initiative Employer, and we commit to respond to every applicant"_

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