Customer Service Officer

1 month ago

Cannon Hill, Australia BOQ Full time

About the Role

• Join ASX 100 Finance Leader
• Seeking a passionate Customer Service Officer to join our BOQ team
• Flexible Workplace & Collaborative Team – Owner Managed Branch, Cannon Hill Based

As the Customer Service Officer, you will be the ‘face’ of the Bank within the Branch, providing exceptional customer service to your customer network. You will enjoy developing and maintaining strong relationships with our internal and external customers, by providing advice and information on BOQ’s products and services. Further, you will relish the opportunity to achieve branch sales targets, and working as part of a high performing and collaborative team.

About you

As an experienced Customer Service Officer with outstanding customer service and excellent communication skills, you will thrive in a sales environment, by demonstrating:

  • Previous customer service experience, preferably from the banking industry
  • Experience in sales and cross selling preferred
  • Proven customer service orientation
  • Working knowledge of Windows Programs
  • Ability to work within a team environment

This is a fantastic opportunity to develop your career in banking with potential pathways available, meet new people and join a motivated team of professionals.

About Us

With its origins dating back to 1874 BOQ is a regional bank with national presence. We are a true alternative to the major banks.

BOQ is one of Australia’s leading regional banks and provides a genuine alternative for Australian financial services customers and employees.

Our purpose is to create prosperity for our customers, shareholders and people through empathy, integrity and by making a difference. Our ambition is to be known as the bold challenger bank; with multi-brands that are digitally enabled with a personal touch.

Our Perks

  • BUPA Corporate Plan
  • Discounted financial products
  • Employee Assistance Program (EAP)

How to Apply

To apply for this role please follow the links or apply via our Careers Page. 

The Bank of Queensland is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.

We celebrate, value and include people of all backgrounds, gender and expressions, sexualities, cultures, bodies and abilities. When you apply, you are welcome to tell us the pronouns you use and please let us know any reasonable adjustments you may need during the interview process.

If you are successful for a role with the Bank of Queensland, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to: identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.

Please no agency applications. 

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