Customer Service Officer

2 weeks ago

Mango Hill, Australia Unitywater Full time

At Unitywater, we are passionate about keeping our communities healthy
- We provide a supportive culture, with ongoing career opportunities
- Permanent Full-Time opportunity available at our Caboolture office

**About us**:
***
At Unitywater, we operate in a diverse and inclusive environment where no two days are the same. We provide essential water supply and reliable utilities services to the Moreton Bay, Sunshine Coast and Noosa regions that account for 16% of Queensland’s population. Our customers are at the heart of everything we do, and we are proud to service our communities with smart and environmentally sustainable practices.

We think a pretty good job starts here

**About the role**:
Our Contact Centre is fast paced and ever changing, there is always something new to learn and we encourage empathy, active listening, curiosity, problem solving, and critical thinking to achieve the best experience for our customers.

As a Customer Service Officer, you will deliver a high level of service as a first point of contact for customers seeking advice, assistance or information regarding Unitywater. You will provide professional, accurate and timely customer service regarding our operations through multiple channels whilst always maintaining confidentiality of customer information. Our customer service team handles service requests, billing enquiries, transactions, complaints, compliments and general enquiries both within our contact centre in Maroochydore and our front counters in Maroochydore and Caboolture. You will also be trained up on front counter to relieve staff breaks and cover any leave.

Our Caboolture office will be relocating to a brand new office at Mango Hill in the middle of the year, so exciting times ahead

**About you**:
To contribute to Unitywater’s values of **Reliability**, **Safety**, **Honesty** **& Integrity**, **Efficiency**, **One Team**, **Innovation**, you will demonstrate the following skills and qualities for the role:

- Previous experience working in a fast paced, customer service facing role.
- Strong understanding of the importance of first contact resolution.
- Interpersonal and communication skills including active listening skills and effective questioning skills, together with the ability to resolve complex issues across multiple channels.
- Demonstrated ability to maintain composure and objectivity in difficult situations and conversations and take actions that reflect consideration of the needs and views of others, whilst maintaining a positive and one team attitude.
- Can demonstrate a strong willingness to learn and retain information.

**Working at Unitywater**:
Why is a career at Unitywater a pretty good choice?

Unitywater is one of the largest employers in the region, offering continuous investment in training, diverse career paths, health and wellness benefits, flexible work arrangements and a rewarding environment. We are committed to providing a diverse and inclusive work environment that supports individuals to reach their full potential.

**Proudly Unitywater**:
It’s a pretty good place to work when you can support the community, focus on sustainability, and develop and learn interesting and innovative things.

**How to apply**:
***:

- If you’re successful we will need you to undergo a few checks. We know they might not be the fun part, but you will need to right to work in Australia and complete relevant pre-employment checks, including verification of criminal history, driver’s licence and driving history, alcohol and other drug screening._
- Applications close: Friday 1st March 2024_
- _

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