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Customer Service Officer

3 months ago

Cannon Hill, Queensland, Australia Endeavour Foundation Full time
Perfect role for a
motivated Billing Officer who enjoys working in a
fast-paced, customer-focused workplace.
-
Flexible working environment

  • Fun &
    Friendly Team Culture with
    Ongoing Support and Training
Endeavour Foundation is one of Australia's largest employers of people living with disability. Our people live and breathe our purpose every day, with flexible working, great perks, and work/life balance. We are dedicated to creating an inclusive culture where our employees can grow, learn, and do their best work.

_Our purpose is simple - make possibility a reality._

About the role
We have a great opportunity for a Billing Officer to join our Customer Fulfilment team, Reporting to the Team Leader - Billing, the role supports the review, coordination and optimisation of NDIS Billing and NDIS funded customers

The role will include:

  • Conducting billing activities through the use of Carelink to produce accurate bills for services delivered
  • Producing and distributing customer bills in a timely manner to ensure payment is received promptly
  • Identifying and escalating any inconsistencies or concerns to ensure that concerns are managed quickly and effectively.
  • Assisting in the continuous improvement of billing practices based on best practice
  • Contributing to regular reporting requirements to show the status of billing activities against objectives
  • Assisting in the design, development and implementation of systems, policies and procedures

About You

  • Customer focussed with a desire to strive to achieve measures of success, take initiative and continuously seek to improve performance
  • Proven experience in a customer service role within a fast paced environment
  • Demonstrated problemsolving skills, strong attention to detail and the ability to multitask and prioritise work
  • Experience in using Carelink+ and working in rostering is desirable, as is experience in community service and/ or a not for profit environment

Benefits and Perks

  • Salary Packaging Benefits Package up to
    $15,900 of your annual salary tax free, and additional
    $2,650 for meal and entertainment expenses.
  • Training is provided with local offices and managers.
  • Employee Assistance Program.
  • Discounts on Corporate Private Health Insurance Plans, whitegoods, and appliances.
  • Reward and Recognition Program.
**_"We are a 2023 Circle Back Initiative Employer, and we commit to respond to every applicant."_