Customer Care Officer

7 months ago

Cannon Hill, Australia nib NZ Full time

Let’s talk about nib Thrive
- nib’s vision is better health and wellbeing for all Australians. We know there are few greater opportunities for us to have a meaningful social impact than in keeping people healthy, and now, in supporting people with disabilities. We plan to do this through innovative, human and digital solutions to make a difference to people who seek convenience, accessibility and inclusion.

nib Thrive is the National Disability Insurance Scheme (NDIS) business for the nib Group. In November 2022, nib acquired its first registered NDIS Plan Manager, since then we have continued to grow. We are now House of Brands who all operate as part of the nib Thrive family. nib Thrive currently supports more than 27,000 NDIS participants and is on track to reach its goal of supporting at least 50,000 participants by FY25. nib Thrive is currently one of the top three largest plan managers in Australia.
- Let’s talk about diversity, equity and inclusion
- Let’s talk about this role

Your duties may include- Answering inbound phone calls, provide advice and implement and follow on actions required-
- Providing NDIS participants information on their NDIS plans and budgets-
- Escalating issues to Customer Care Coordinator as requiredLet’s talk about you
- Your ability to build rapport with our providers and participants coupled with your professional and empathetic approach will see you succeed in this role.

If you are an energetic resilient team player with a genuine passion for customer service, who can successfully contribute to our overall business success through effective service and customer experiences, we would like to hear from you
- This is a 6-month fixed term contract with the opportunity to extend to 12-months. Available for people located near the Brisbane office or one of nib's hubs Rotating roster between 8:00am - 4:00pm or 9:00am - 5:00pm Monday to Friday. Hybrid working arrangement available.
- Let’s talk about working at nib
- Our hybrid working model provides our employees with the flexibility to work from one of our office Hubs and from home based on what works best for them and their team. We make a commitment to come together with purpose and are excited to share moments that matter with one another. Our Hubs are purpose built to support focused work, connection, and collaboration with peers. We provide a new starter benefit as well as ongoing financial support to set up and maintain a functioning home workspace. At nib, we’re committed to creating a flexible working environment where you’re free to be you.

Other benefits to support you at work (and play) include:
- Generous discounts on nib health and travel insurance products including 50% discount on employee health insurance-
- The opportunity to give back to the community with nibGive, including paid leave for volunteering for our nib foundation and community partners-
- Support _your better health _- whatever that looks like for you - through our nib Well Program and corporate fitness discounts-
- Access to our employee share plans, short-term incentive program and life and salary continuance insurance benefits-
- Benefits to support our diverse workforce with 18 weeks paid parental leave for all new parents regardless of carer status, 5 days paid cultural leave for First Nations peoples and 4 weeks paid gender affirmation leave for trans, gender diverse and intersex employees- The fine print
- All your information will be kept confidential according to EEO guidelines. Successful applicants will be required to complete a background check (including criminal history and bankruptcy check) prior to commencement of employment. All successful applicants will be required to obtain and hold valid NDIS clearances, including a valid working with children check as per nib’s NDIS Workforce Policy.

We acknowledge Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the lands where we live, learn and work.

  • Customer Care Officer

    7 months ago

    Cannon Hill, Australia nib health funds Full time

    Let’s talk about nib Thrive nib’s vision is better health and wellbeing for all Australians. We know there are few greater opportunities for us to have a meaningful social impact than in keeping people healthy, and now, in supporting people with disabilities. We plan to do this through innovative, human and digital solutions to make a difference to...

  • Personal Care Worker

    1 week ago

    Cannon Hill, Australia Care to Care Full time

    Care to Care provides in-home assistance to Aged and Disabled clients enabling them to live their lives independently in their own homes. Our services include Personal Care, Nursing Care, Domestic Assistance, Transportation, Companionship & Pastoral Care, In-Home Respite and Light Gardening. We are looking for experienced Aged and/or Disability Support...

  • Finance and Administration Officer

    6 months ago

    Cannon Hill, Australia Care to Care™ Full time

    This is an exciting opportunity for an **experienced Finance Officer/Administration Allrounder** to join our strong team in a full-time capacity. **Care to Care **provides in-home assistance to Aged and Disabled clients enabling them to live their lives independently in their own homes and local communities. We **operate across Brisbane **and our office is...

  • Customer Support Officers

    7 months ago

    Cannon Hill, Australia Empire Careers Full time

    Contact Name : Louise Clark Contact Phone : 07 3231 1212 Location : Cannon Hill Job Type : Fixed Term/ Temp Job Salary : $44.49 per hour **Customer Support Officers x 3 Roles!** **3 months + possible extension** - AO3 Role - ** $44.49 + super per hour**: - ASAP Start! - South East Brisbane - close to public transport - Queensland Government **The...

  • Customer Care Officer

    7 months ago

    Hunters Hill, Australia Catholic Healthcare Full time

    **Job Description**: - ** Leading Not for profit Aged Care provider**: - ** Values-based organisation**: - ** Hunters Hill, NSW location**: - ** Core Hours 7am to 5.30pm Monday to Friday**: - ** Hybrid Work Set-up including Work from home after training is completed** Catholic Healthcare promotes the dignity, life, and spirituality of older people...

  • Customer Service Officer

    7 months ago

    Cannon Hill, Australia Endeavour Foundation Full time

    At Endeavour Foundation we have been committed to helping people with disabilities for over 70 years. Our purpose is straight forward, to turn possibilities into reality. Our commitment extends to creating an inclusive culture, fostering employee growth, learning and optimal performance. When you join our team, you are contributing to support individuals...

  • Customer Service Officer

    1 month ago

    Cannon Hill, Australia Endeavour Foundation Full time

    At Endeavour Foundation we have been committed to helping people with disabilities for over 70 years. Our purpose is straight forward, to turn possibilities into reality. Our commitment extends to creating an inclusive culture, fostering employee growth, learning and optimal performance. When you join our team, you are contributing to support individuals...

  • Customer Service Officer

    2 weeks ago

    Cannon Hill, Australia Endeavour Foundation Full time

    Exciting **Full-Time opportunity** based in Sunny Coast and Maryborough region - Providing exceptional customer service through various touchpoints - Encouraged and supported ongoing professional development and diverse career opportunities. **Who is Endeavour Foundation?** We are people working together, making possibilities a reality for people with a...

  • Customer Service Officer

    7 months ago

    Cannon Hill, Australia Bank of Queensland Full time

    **About the Role** - Seeking passionate Customer Service Officer to join the BOQ team - Flexible workplace & Collaborative Team - Owner Managed Branch Cannon Hill Based As the Customer Service Officer, you will be the ‘face’ of the Bank within the Branch, providing exceptional customer service to your customer network. You will enjoy developing and...

  • Customer Service Officer

    3 days ago

    Cannon Hill, Australia Endeavour Foundation Full time

    Full Time Permanent position available in Cannon Hill - Rotational hours: week 1 6.30am - 2.30pm, week 2 10.00am - 6.00pm - Rewarding opportunity, become part of an organisation dedicated to making a difference to people’s lives **What can we offer you?** - Salary Packaging benefits package up to $15,900 of your annual salary tax free. Less tax = more...

  • Customer Care Officer

    7 months ago

    Hunters Hill, Australia Catholic Healthcare Full time

    ** Leading Not for profit Aged Care provider**: - ** Increase your take home pay with not for profit salary packaging**: - ** Hybrid role - office located in Hunters Hill**: - ** Flexible start and finish times - Customer Care Centre operates 7am to 5.30pm Monday to Friday (optional weekend shifts available)** We are looking for a highly motivated...

  • Customer Care Officer

    5 days ago

    Hunters Hill, Australia Catholic Healthcare Full time

    **Job Description**: **Permanent Full Time Positions available** - ** Based at North Ryde / Hunters Hill**: - ** Be part of a collaborative, fun team!**: - ** Leading Aged Care provider, offering job security**: - **Not For Profit Salary Packaging Available**: - ** Catholic Healthcare is a values-based organisation, our staff & clients are of all...

  • Customer Care Manager

    3 days ago

    Box Hill, Australia YMCA Victoria Full time

    Work within a supportive team environment in Customer Care - Hybrid role working from home with 1-2 days from our Box Hill State office - Full time; $103,000 - 112,000 incl super **About the Y** At the Y, we believe in the power of inspired young people. A community not-for-profit organisation with 17 million participations annually across Australia. 5,000...

  • Disability Support Worker

    7 months ago

    Cannon Hill, Australia 9D Care Full time

    **9D Care** offers a range of supports and assistance to a variety of local residents, including help at home, social inclusion and community participation. We are looking for people who can provide practical and emotional help to others, calling on their own real-life experiences to build rapport and relationships. Your support will enable our clients to...

  • Home Care

    2 weeks ago

    Spring Hill, Australia All Aged Care Full time

    **Full time Monday to Friday 8.30 to 4.30pm. As a not-for-profit organisation, our employees enjoy taking home more money in their pay.** All Aged Care is a quality provider of in-home care services located in Brisbane CBD close to public transport with company cars available for travel to clients homes when required. We are a multi-cultural organisation...

  • Customer Support Advisor Temp to Permanent

    7 months ago

    Cannon Hill, Australia Robert Half Full time

    Exciting chance to grow with a global company expanding into Australia. Ideal for driven, communicative individual's adept at phone interactions Join a leading supplier information and risk management company, as they expand across Australia's growing aerospace and defense industries. Founded by industry veterans with over 30 years of individual experience,...

  • Afterhours Rostering Officer

    7 months ago

    Cannon Hill, Australia Endeavour Foundation Full time

    At Endeavour Foundation we have been committed to helping people with disabilities for over 70 years. Our purpose is straight forward, to turn possibilities into reality. Our commitment extends to creating an inclusive culture, fostering employee growth, learning and optimal performance. When you join our team, you are contributing to support individuals...

  • Southside Disability and Aged Care Support Worker

    2 weeks ago

    Cannon Hill, Australia Right At Home Brisbane North and South Full time

    **Tired of getting late night calls for shifts?** **How about not knowing the office staff or management**? **Do you have a passion for caring and supporting clients in living independently? Are you looking to work with a variety of cliental?** If you answered ‘**_YES!’_** to any of these, then we’d love to hear from you! **Right at Home Brisbane...

  • Customer Service Assistants

    5 months ago

    Cannon Hill, Australia Beefy's Full time

    Beefy’s have an exciting opportunity for **Senior** and **Junior** **Customer Service Assistants** for our **new store opening in Cannon Hill on 1 October 2024**. We have the following positions available: - **Store Manager**: - **Assistant Manager**: - **Senior Customer Service Assistants**: - **Junior Customer Service Assistants** **About...

  • Customer Service Representative

    2 months ago

    Cannon Hill, Australia Lineage Logistics Full time

    Lineage is the world's largest temperature-controlled industrial REIT and logistics solutions provider, with a global network of over 400 facilities, spanning 25 countries across North & South America, Europe and Asia-Pacific. Working a Lineage is not just a job - it's an opportunity to innovate and put your mark on how food moves from the farm to dinner...