Assistant People Operations Manager

3 weeks ago

Sydney, Australia Richemont Full time

Reference Code: 97581**Assistant People Operations Manager (12-month contract) - Richemont, Oceania**:

- Richemont- Sydney, NSW, AU- Fixed TermRichemont owns some of the world’s leading luxury goods Maisons, with particular strengths in jewellery, fine watches and premium accessories. Each Maison represents a proud tradition of style, quality and craftsmanship and Richemont seeks to preserve the heritage and identity of each of its Maisons. At the same time, we are committed to innovation and designing new products which are in keeping with our Maisons’ values, through a process of continuous creativity.

**MAIN PURPOSE**

By leading the team in delivering efficient, trusted people services including complex and fundamental transactional activities, this position plays an instrumental role in providing the platform that enables other HR professionals to deliver the department’s support to achieve business objectives. **This role is a 12-month contact starting February 2024.**

**KEY RESPONSIBILITIES**

**Standard Operating Processes (SOPs)**
- Continuous review and improvement of processes and procedures in line with company strategies as well as local legislative and internal/external compliance requirements. Formalize and maintain policies and procedures in order to streamline operational effectiveness and ensure consistency across all areas of responsibility.
- Review internal staff rules and regulations and all employment-related templates to ensure legal compliance in line with business strategies.

**Payroll and administrative responsibilities**
- Lead fortnightly payroll activities incl. monthly commission payment cycle for all employees in Australia and New Zealand.
- Deliver operational excellence in payroll process.
- Work closely with our external payroll service provider to ensure SLA’s are met.
- Ensure compliance for payroll tax, payroll processing, PAYG and superannuation.
- Continuous maintenance of high-quality employee records, including employee’s employment documents.
- Maintain accurate data administration in internal HR systems and all respective platforms.
- Prepare regular reports according to compliance standards.
- Supervise external vendor registration and invoice payment processing for the HR Department.

**On/Off-boarding and support of employee lifecycle**
- Drive excellent execution of HR operational processes to provide an exceptional employee experience from hiring and onboarding through to exit.
- Lead the team to provide timely and efficient administration support for new joiners and off-boarding procedures for leavers.
- Monitor and evaluate the effectiveness of on/off-boarding processes and make recommendations to improve these processes where necessary.
- Take immediate actions to follow up on non-compliant cases.
- Monitor new employee’s documents including appropriate working rights and maintain regular VEVO checks for working visa holders.

**HR “Customer Service”**
- Manage the internal “HR and Payroll Inboxes” by responding employee’s ad-hoc queries related to HR and Payroll for both Australia and New Zealand.
- Ensure that the Ops team follow up on all employee queries in a timely manner.

**Compensations and Benefits**
- Monitor the annual, off-cycle or ad-hoc salary review and yearly bonus process and ensure timely support is provided to HR Managers on administration and payment processes.
- Support during the annual budget exercise and quarterly latest estimates by providing reports requested by stakeholders such as annual leave and long service leave accrual estimates.
- Ensure that annual leave purchase and approved time off in lieu records are administered properly on respective platforms.
- Support insurance renewal cycle as well as Workers compensation processes.

**HR Compliance**
- Ensure process compliance requirements and educate all related HR, people managers or staff according to compliance standards.
- Take immediate actions to rectify and follow up on any non-compliant cases
- Work closely with internal compliance team on quarterly compliance review and reports.
- Collaborate with internal and external audit teams regularly.
- Work closely with external wage compliance service provider and monitor reports.

**HR Projects**
- Take a lead position in managing HRIS and people operation-related projects such as system implementation or enhancements.
- Improve and enable operational efficiencies through automation and digitalization opportunities to increase added value for the organization.
- Collaborate with regional People Operations colleagues as well as broader regional HR team.

**Team management**
- Define and communicate clear responsibility areas as well as objectives to team members.
- Provide regular and ongoing training, coaching and feedback for career development of the team.

**Dimension of the role**
- Geographical coverage: Australian and New Zealand. Based in Sydney, Australia.
- Manage a team of 2 to 3 employee

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