Director, General Manager UBER Direct Anz

3 weeks ago

Sydney, Australia Uber Full time

**About the Team**

UberEats has been a market leader in Online Food Delivery for the past five years. While there are many Aussies and Kiwis that have ordered a meal through us, there are many others who could benefit from our products and services. #GoGetIt embodies the attitude and mindset of Delivery at Uber. We provide the best customer experience possible for our consumers, as well as facilitating growth and earnings for our merchants and drivers.

**About the Role**

Since 2020, Delivery at Uber has grown tremendously on the back of increased demand caused by the pandemic at the same time as we have expanded into new use cases and verticals like Grocery, Alcohol, Pick up and more. What has also become clear is that merchants across all categories have also increased their investment and interest in their digital and delivery offering. In many cases same day or next day will not be adequate as customers demand for immediate delivery is growing.

Without having their own on-demand logistics capability, merchants are looking for a partner who can fulfil the requirement for last-mile delivery. With millions of drivers and couriers providing on-demand logistics through our existing marketplaces around the world, Uber Direct is a newly launched product that allows all merchants, whether retailers or restaurants, to leverage Uber’s technology and delivery network for orders from their own app and websites. Uber Direct has the potential to be our next multi-billion dollar business as more and more merchants look to add on-demand delivery capability to their e-commerce offering.

Uber Eats is looking for a senior business leader to lead our Uber Direct business in Australia and New Zealand. You will be responsible for designing a winning strategy and go to market plan, hiring and building the right capabilities, and driving overall business outcomes for Uber Direct. This will include driving excellent commercial results through your sales and account management teams responsible; ensuring the right technical capabilities, while also leading an operations team to ensure continuous improvement for our Direct partners operations.

**Your Impact in Role**
- Go-to-market Strategy - Identify, and define what our growth strategy should look like over the short and longer term.
- Sales/Account Management - Closing the best partnerships with the right large enterprisemerchants, while driving growth and financial sustainability with our merchant partners, with a commercial team
- Operations Management - Identify process inefficiencies, build solutions, and drive operational efficiency. Collaborate with cross-functional teams for resource allocations and launch readiness.
- Team Management - Define roles and responsibilities and capabilities required for success. Lead your team to achieve ambitious growth targets. Work closely to influence a broader range of local, regional and international stakeholders to remove blockers and deliver your growth, and financial goals.
- P&L Management - Own the commercials for the Uber Direct business and be accountable for the business P&L.
- Leadership - Inspire your team to achieve your ambitious vision.

**The Experience You’ll Bring**
- Leadership - ability to rally and motivate a team behind a common goal, even in rapidly changing situations and disruptive environments. The dispersed nature of your team in this environment requires a leader capable of building focus, resilience and trust in their teams.
- Sales and commercial acumen - experience delivering commercial results, and the ability to build creative commercial strategy, and lead a team of people to close quality deals under intense competitive pressure. We are looking for a leader who understands our partners motivations, is capable of navigating difficult commercial conversations and can coach their team to deliver on sales targets and on the operational excellence goals expected from our partners.
- Technical acumen - An understanding of and experience in technical customer environments / technical sales - ability to navigate this complexity and lead technical cross-functional partners
- Business acumen - ability to link our business performance metrics and P&L with our team's actions on the ground. This role is responsible for tight P&L management, which requires a strong understanding of our unit economics and the key drivers of our revenues and costs.
- Problem solving & operational excellence - a constant appetite and ability to analyze complex situations using a vast range of inputs, drawing simple conclusions and translating them into actionable plans. We operate with imperfect data in a rapidly changing environment, and need a leader capable of translating cross-functional inputs into logical conclusions and simple plans.

Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orie

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