Account Manager, UBER Health

3 weeks ago

Sydney, Australia Uber Full time

**About the Role**

The Uber Health Team is looking for a sharp, highly motivated individual to join our team As an Account Manager, you will work efficiently and effectively with a cross functional team of Account Executives, Support and others to drive results in operational and commercial excellence.

Account Managers manage the post-sale experience for our customers. They are responsible for the strategic aspect of a customer’s implementation process in addition to the technical aspect of setting up their accounts. Onboarding includes a training session on the Uber Health product, as well as thinking through a customer’s needs and use cases for maximum adoption, usage and future growth using Uber Health.

After implementation, the Account Managers also oversee the day to day relationship of our accounts and uncover new ways to increase revenue through expanding into new departments/locations. They identify initiatives (pilots, case studies, etc.) across their book of business where Uber Health may be a fit. Account managers present quarterly business reviews, gather customer and product feedback, and drive product adoption.
- Partner with Account Executives to ensure timely and seamless launches, managing a pipeline of new customers and track key implementation metrics
- Complete tactical and technical account set-up along with strategic workflow design
- Train customers on how to effectively leverage Uber Health to meet their goals and objectives for maximum ROI
- Supports the customer as they begin to book trips, monitoring adoptions and usage post launch and providing data-based recommendations for improvement.
- Grow and retain a book of business through account expansion, upselling and cross-selling, and building strong relationships while exceeding revenue goals
- Responsible for negotiating renewals, amendments and expansions across book of business
- Derive qualitative and quantitative insights, leveraging direct customer stories, feedback and data trends
- Work directly with customers to improve their experience with Uber Health, facilitating regular business reviews with customer decision makers
- Bachelor's degree
- Minimum 4 years of B2B experience in a client facing function
- Handle the big picture, and the tiny details. You’re organized and always on top of your deadlines to ensure nothing gets missed. You also have an eye on the big picture and flourish by creating new ways to grow revenue within existing partnerships
- Collaboration and teamwork is natural. You thrive working with teammates to problem solve and provide positive customer experiences
- Entrepreneurial spirit, this team moves fast and always operates in new and ambiguous spaces
- You are an effective problem solver: Able to help clients solve their problems, implement and train large scale roll-outs
- Strong prioritization skills: able to manage time effectively, prioritizing high value clients, while working with multiple customers to deliver on goals and improve processes
- You operate with speed, resourcefulness, and a go-getter attitude. This team moves fast and always operates in new spaces. You pick up things fast and run with them

Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

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