Incident Resolution Specialist

6 months ago

Sydney, Australia Allianz Australia Full time

**INCIDENT RESOLUTION SPECIALIST | TECHNICAL DIVISION | SYDNEY, NSW**

At Allianz, we’re proud to be one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us.

We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners, and the community so we’re ready when they need it most.

We offer our people a workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back and feel proud to be a part an organisation doing meaningful work that matters like tackling climate change, mental health, and well-being.

Let’s care for tomorrow, so we can create a better future together, for everyone.

**You'll be responsible for**
- Drive the resolution of incidents, ensuring that root cause analysis is addressed through the implementation of robust new and/or strengthened controls so that no further incidents occur from the same root cause.
- Conduct root cause investigation of incidents as per the Functional Rule to inform appropriate solution/control development.
- Collaborate closely with Product teams, IT, and Accountable Business Owner (ABO) to implement rectification and remediation activities and monitor to ensure quality criteria are met.
- Oversee changes to systems, processes, rating models and policy wordings, as required through incident management, and communicate changes to all stakeholders to drive robust, improved, and efficient outcomes throughout the business.
- Complete User Acceptance Testing (UAT) and Post-Implementation Verification (PIV) and ensure appropriate evidence is retained.
- Act as technical lead to ensure that any changes to processes and systems are robust and efficient and support a reduction in incidents.

**About you**
- Significant experience acquired in a complex, matrixed general insurance organisation.
- Demonstrated capability in using MS Office suite of products effectively.
- Ability to plan and prioritise effectively, organise tasks, manage competing resources, and demands.
- Understanding of insurance laws, legislation, regulations, and prudential standards.
- Excellent verbal and written communication skills, capable of communicating with clarity, impact, and influence.

**What's on offer.**
- Be part of a team that’s open-minded, supportive, and genuinely focused on customer outcomes.
- A sense of belonging in the workplace, where you are welcomed and encouraged to bring your most authentic self to work.
- An employer that is committed to supporting your work/life balance and is always open to conversations about flexible & remote working.
- Access to over 10,000 on-demand learning resources and programs, to support you in taking control of your career development.
- Insurance products. Deals and discounts across a great range of retail, tech, and travel brands, and offers for health and well-being.
- Initiatives to support your financial wellness through selected discounted Allianz insurance products, superannuation matching, salary sacrificing, novated leasing and our referral bonus scheme.
- The opportunity to take part in our Employee Share Purchase Program
- own a piece of your employer.

**About Allianz**

At Allianz, we care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations, abilities, and work statuses are not only welcomed, but valued for the perspectives and talents they bring to work. We are committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential.

**Adjustments and support**

LI-ALLIANZAU #LI-Remote #LI-Hybrid #LI-Onsite

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.

Join us. Let's care for tomorrow.

**Job Level**:

- Professional

**Location**:

- Sydney, NSW, AU, 2000**Area of Expertise**:

- Operations

**Unit**:

- Allianz Australia

**Employing Entity**:

- ALLIANZ AUSTRALIA SERVICES PTY LTD

**Job Type**:

- Full-Time

**Remote Job**:

- Hybrid working

**Employment Type**:

- Permanent

**ID**:

- 48234

**Position Cluster**:

- Non-Executive

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