Operations Delivery Lead

1 month ago

Sydney, Australia Resolution Life Full time

About Resolution Life

At Resolution Life, we are resolutely committed to protecting the financial futures entrusted to us.

For customers, advisers, companies and the industry, we are making an impact worldwide.

Resolution Life is a global life insurance group focusing on reinsurance and the acquisition and ongoing management of portfolios of life insurance policies.

Resolution Life Australasia, manage ~$30 billion in assets, service over 1 million customers with superannuation, investments and life insurance policies and have over 1000 employees across Australia and New Zealand.

Why us?

We are committed to providing our customers with peace of mind that their life insurance, superannuation, and investment policies are in safe and trusted hands for the long term, through providing quality investment management, competitive premiums and excellent customer service.

We are one of the first life insurers globally to operate in an entirely Enterprise Agile environment and have a contemporary 100% cloud-based technology offering.

The Opportunity

Join the RLAL Investment Control Team and play a pivotal role in delivering high-quality unit pricing and investment processes. You'll manage business-as-usual activities with precision and timeliness, while also driving regulatory and enterprise-wide initiatives. Your focus will be on meeting OKRs and KPIs, prioritizing tasks, and continuously improving efficiency and customer experience.

As a key member of the Resolution Life Investment Control SMT, you'll handle backlog management, track team achievements, and align stakeholder expectations. You'll set goals, prioritize tasks, and collaborate with teams and stakeholders to ensure quality outputs. Your role includes reviewing and validating unit prices, understanding tax and fees impacts, and fostering a culture of continuous improvement.

You'll also be responsible for reporting and analysis, implementing controls and processes, and managing relationships with custodians and IT support teams. Your leadership will ensure adherence to standards, risk management, and strong incident management processes. Join us to lead with enthusiasm and drive our vision forward.

This role offers a permanent full-time contract and embraces flexible working arrangements. You’ll have the freedom to work remotely, with occasional office attendance required on an ad hoc basis ensuring a harmonious balance between business needs and personal flexibility.

Your Story- Track and ensure team achievement against OKRs and KPIs- Align stakeholders and manage expectations- Prioritise requirements (tasks) in team’s backlog when there are multiple competing priorities- Primary point-of-contact / team representative- Review and validation of RLAL AU & NZ Life unit prices provided by our custodian BNP and Citi and cashflows on a daily basis including unit pricing standing data reviews i.e. fees, spreads, and indices.- Calculation and validation of daily unit prices within our internal in house unit pricing system (UPS).- Understanding of tax, fees, spreads and other standing data that could potentially impact unit prices- Reporting and analysis for other departments within RLAL on a timely basis- Implementing and improving controls and processes.- Liaising with custodians BNP/Citi and Investment Managers and building a strong working relationshipKey competencies- Strong in depth knowledge of the portfolio valuation and unit pricing process- Excellent analytical, numerical and problem solving skills-
- Ability to work to tight deadlines and ensure daily, monthly and quarterly deliverables are met- Understand and act accordingly in response to the critical nature and risk associated with unit pricing- Excellent communication skills including an ability to build relationships within the organisation and externally- Enthusiastic and self-motivated with an ability to work autonomously and use initiative to follow issues through to resolution

Critical Skills
At Resolution Life, we have identified the following critical skills which are key to success in our culture:

- Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
- Critical Thinking: Thoughtful process of analysing data and problem-solving data to reach a well-reasoned solution.
- Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
- Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
- Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.

What Will We Do For You:
Our culture underpins our values and guides our decision making. It's also what makes Resolution Life a great place to work.

Resolution Life Australasia supports virtual working, and our enduring primary place of work continues to be “virtual” with the physical office and home offi

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