Student Experience Advisor

6 months ago

Sydney, Australia Ikon Full time

**About Ikon**

Ikon is a private Institute of Higher Education focused on Art Therapy, Early Childhood Education, Counselling, and Psychotherapy. Our purpose is to propel individuals towards life-altering futures. We do this by fostering curiosity and self-development through meaningful learning experiences.

Ikon operates nationally with campuses in Sydney, Melbourne, Brisbane, and Adelaide, as well as Distance Education. It currently has around 600 domestic and international students across its 3 Bachelor programs.

**About the role**

The Student Experience Advisor acts as the face of Ikon and first point of contact for the students to inquire about day-to-day operational matters related to student support and assistance.

The role is also responsible for managing and monitoring student activities, cleaning, maintenance and repairs, room set-up and Ikon events on each campus.

**About you**

You are passionate about customer experience and is able to provide support by understanding the student journey. You have strong work ethic and is keen to learn and grow with the organisation.

You have good interpersonal skills, excellent communication. You have high attention to details, can think strategically as well as is able to deliver operational responsibilities in a changing environment.

**Education, Experience and Skills**:

- One (1) or more years of experience in a similar role within an education provider preferred
- Completion of a relevant Diploma qualification or higher preferred
- Demonstrable organisational and planning skills with the ability to multi-task and prioritise to ensure the successful completion of all responsibilities and tasks
- Demonstrated experience working with student management systems, learning management systems and customer service systems preferred
- Outstanding customer service skills
- Excellent numeracy, oral and written communication skills
- Ability to work both independently and collaboratively, with proactive work habits with a demonstrated eye for detail
- Excellent IT literacy, particularly in Microsoft Office and Microsoft Excel environment

**Why work with Ikon?**
- Work-life balance
- Training and development opportunities
- A positive culture and fun team
- Paid birthday leave
- Annual employee celebrations, rewards and much more

***

**Diversity & Inclusion**

**Next steps**:

- We are only able to consider applicants with the right to live and work in Australia

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