Manager Customer and Communications

2 weeks ago

Stirling, Australia The City of Stirling Full time

Community Development | Perth Metropolitan
- Closing date: 13/03/2024**About Us**

**Community Development Directorate**

The City’s Community Development Directorate provides a broad range of facilities, services, projects, and events that directly impact the daily lives of our 224,000 residents and visitors.

The Directorate works to develop safe and vibrant places and deliver services and facilities to support a community that is healthy, welcoming, and thriving.

**About the Position**

We are seeking an innovative and experienced Manager Customer and Communications to lead a committed team of professionals across the broad functions of Customer Experience, Marketing and Communications, and Arts and Events. The position is responsible for providing strategic and operational to support Council and the Executive.

The position operates within a dynamic working environment requiring the incumbent to be able to collaborate with Elected Members and the Executive as well as a broad range of internal and external stakeholders. The position can influence, shape, and lead organisational initiatives that improve the customer experience through digital transformation and continuous improvement.

**Key Responsibilities**

The duties of the Manager Customer and Communications will include but are not limited to:

- Leading corporate marketing and communications across a wide range of traditional and contemporary mediums to ensure community awareness of and engagement with City services and activities.
- Implementing the City’s Customer Engagement Strategy and other initiatives that further embed a customer focussed approach to service delivery.
- Researching and analysing community needs and perceptions, and measuring customer satisfaction, as the basis for continuous improvement of City strategies, plans and services.
- Maximising media opportunities and managing media exposure to protect the City’s brand, public image and reputation.
- Providing strategic direction on the development and implementation of arts initiatives and community events that activate the City’s activity centres neighbourhoods and local places.

**About You**
- Tertiary qualification in business, communication, marketing or related discipline and/or relevant experience in a similar leadership position
- Strong leadership and people management skills and experience coaching multi-functional teams
- Highly developed interpersonal skills and ability to build professional relationships with internal and external stakeholders
- Highly developed knowledge of the media landscape and experience building strong working relationships with local media agencies

For further information, please refer to the position description.

**What We Offer**

The City offers some great benefits including flexibility in when and where you work to ensure a work-life balance. You will also enjoy a range of other benefits including:

- Free parking and easy public transport access
- Free onsite fitness facilities and end of journey facilities
- Superannuation matching of up to 6%
- Professional development opportunities, including training, memberships and study assistance.
- Excellent leave entitlements including annual leave loading and the ability to purchase up to an additional 4 weeks’ annual leave per year.
- 50% discount on gym memberships at our Stirling leisure centres - only applicable for perM/Fixed-term employees.
- Amazing in-house employee canteen.
- Up to 10 weeks paid parental leave.
- Employee health and wellness program and initiatives including yearly flu vaccinations.
- Access to our Employee Assistance Program (EAP) for you and your family.
- Generous study assistance.
- Active social club.
- Employee recognition program.
- Novated Leasing (where applicable).

This permanent, full-time position offers a competitive salary with a fully maintained motor vehicle, mobile phone and laptop.

**To be eligible to work for us, you need to provide, or have ability obtain a**:

- Australian Driver’s Licence.
- National Police Clearance (valid within the last 3 months).
- Pre-Employment Medical and DAS clearance.
- The right to work in Australia.

**More about the City**

The City of Stirling is a diverse and thriving local government in Western Australia, with over 223,000 residents, spanning 30 suburbs, the City is a cosmopolitan, multicultural and economic hub.

With over 1,400 employees, the City embraces its diverse workforce by supporting work-life balance and offering opportunities for progression and development. Here at City of Stirling we celebrate and support inclusion and diversity.

We acknowledge the traditional custodians of the City of Stirling, the Wadjak People of the Nyoongar Nation, and the Aboriginal and Torres Strait Islander peoples of Australia. We will act with compassion and respect towards all people and value people of all abilities, ages, religions, faiths, sexualities, gender identity and cultural backgrounds.

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