Customer Experience Officer

7 months ago

Stirling, Australia The City of Stirling Full time

Community Development | Perth Metropolitan
- Closing date: 01/12/2049**Customer Experience Officer**

**About Us**

**Community Development Directorate**

The City’s Community Development Directorate provides a broad range of facilities, services, projects, and events that directly impact the daily lives of our 224,000 residents and visitors.

The Directorate works to develop safe and vibrant places and deliver services and facilities to support a community that is healthy, welcoming and thriving.

**About the Position**

**Our Customer and Communications team** drives innovation and delivers results that delight customers. Leading the strategic management of marketing and communications, community engagement, place engagement, a fantastic range of events, the City’s digital transformation and customer experience.

Our team are currently seeking expressions of interest for a customer-focused and energetic team players who thrives on working in a fast-paced environment.

In this position you will play a key role in providing efficient and high-quality customer service to the City’s community, visitors, and internal stakeholders.

Reporting to the Team Leader Customer Experience, your primary responsibility will be serving as the City’s first point of contact through varying channels of choice inclusive of Front Counter, Contact Centre and Digital, offering information on the City’s diverse range of services to an elevated standard.

**About You**

If you think you’ve got what it takes, and you share our commitment to driving excellent customer outcomes, you will be able to demonstrate the below criteria:

- Previous experience in a similar role managing customer enquiries in an efficient responsive manner.
- A professional telephone manner.
- Demonstrated initiative and problem-solving skills.
- Ability to quickly adapt to new systems and processes.
- Ability to display tact, diplomacy, discretion, and integrity in dealing with confidential, sensitive, or urgent matters.
- Previous experience using a relationship management system such as Salesforce.

For further information, please refer to the position description.

**What We Offer**

The City offers some great benefits including flexibility in when and where you work to ensure a work-life balance. You will also enjoy a range of other benefits including:

- Free parking and easy public transport access
- Free onsite fitness facilities and end of journey facilities
- Superannuation matching of up to 6%
- Professional development opportunities, including training, memberships, and study assistance
- Excellent leave entitlements including annual leave loading and the ability to purchase up to an additional 4 weeks’ annual leave per year
- 50% discount on gym memberships at our Stirling leisure centres - only applicable for perM/Fixed-term employees
- Amazing in-house employee canteen
- Up to 10 weeks paid parental leave
- Employee health and wellness program and initiatives including yearly flu vaccinations
- Access to our Employee Assistance Program (EAP) for you and your family
- Generous study assistance
- Active social club
- Employee recognition program
- Novated Leasing (where applicable)

This position is a Level 4 Inside Workforce Agreement positions which attracts a salary from $65,181 - $68,612 gross per annum plus superannuation.

**To be eligible to work for us, you need to provide, or have ability obtain a**:

- A copy of Australian driving licence
- National Police Clearance (valid within the last 3 months)
- Pre-Employment Medical and DAS clearance
- The right to work in Australia

**More about the City**

The City of Stirling is a diverse and thriving local government in Western Australia, with over 223,000 residents, spanning 30 suburbs, the City is a cosmopolitan, multicultural, and economic hub.

With over 1,400 employees, the City embraces its diverse workforce by supporting work-life balance and offering opportunities for progression and development. Here at City of Stirling we celebrate and support inclusion and diversity.

We acknowledge the traditional custodians of the City of Stirling, the Wadjak People of the Nyoongar Nation, and the Aboriginal and Torres Strait Islander peoples of Australia. We will act with compassion and respect towards all people and value people of all abilities, ages, religions, faiths, sexualities, gender identity and cultural backgrounds.

  • Customer Experience Officer

    2 months ago

    Stirling, Australia The City of Stirling Full time

    Community Development | Perth Metropolitan - Closing date: 29/11/2024 **About Us** **Community Development Directorate** The City’s Community Development Directorate provides a broad range of facilities, services, projects, and events that directly impact the daily lives of our 243,000 residents and visitors. The Directorate works to develop safe and...

  • Customer Service Officer

    1 day ago

    Stirling, Australia Warrigal Full time

    **Hourly Rate**: $23.35 - $29.02 - Award winning organisation - A supportive team environment - Competitive pay and Not for Profit salary packaging **About the role**: In this key role you will be the welcoming face of the Stirling Residential Care home to our visitors and customers. Using your excellent customer service skills you will provide reception...

  • Accounts Officer

    7 months ago

    Stirling, Australia Robert Half Full time

    Seeking an driven and independent Accounts Officer for Permanent, Full-Time position in Mining Industry. Are you passionate about meticulous financial management and seeking a challenging opportunity in the mining services industry? Our client, a prominent mining services and supplies company based in Innaloo, Perth, is seeking a detail-oriented and...

  • Customer Coordinator/advocate

    1 week ago

    Stirling, Australia Chorus Full time

    **Why work with us**: - Great work-life balance - Full-time permanent position; - Hourly rate of $31.77 - Attractive salary packaging options (up to $15,900 per year tax-free) and an additional $2,650 for Meals and Entertainment - A mobile phone for business use - Access to our Employee Assistance Program - Independent confidential counseling service - Make...

  • Rates & Receivables Officer

    1 month ago

    Stirling, Australia The City of Stirling Full time

    Corporate Services | Main Administration Building, 25 Cedric Street - Closing date: 03/01/2025 **Rates & Receivables Officer** - **Full-time maximum term opportunity until October 2025 based in Stirling, Western Australia**: - **Free onsite fitness facilities and parking**: - **Annual leave loading and employer matched super contributions up to...

  • Economic Development Officer

    2 months ago

    Stirling, Australia The City of Stirling Full time

    Planning and Development | Main Administration Building, 25 Cedric Street - Closing date: 08/12/2024 **Economic Development Officer** - **Maximum Term Contract until 21 January 2026**: - **Enjoy free onsite fitness facilities, free parking, and an on-site staff cafe!**: - **Benefit from annual leave loading and employer-matched super contributions up to...

  • Transport Officer

    1 month ago

    Stirling, Australia The City of Stirling Full time

    Community Development | Stirling Leisure - Scarborough Beach - Closing date: 03/12/2024 **About Us** **Community Development Directorate** The City’s Community Development Directorate provides a broad range of facilities, services, projects, and events that directly impact the daily lives of our 243,000 residents and visitors. The Directorate works to...

  • Events Officer

    3 months ago

    Stirling, Australia The City of Stirling Full time

    Community Development | Perth Metropolitan - Closing date: 01/11/2024 **About Us** **Community Development Directorate** The City’s Community Development Directorate provides a broad range of facilities, services, projects, and events that directly impact the daily lives of our 243,000 residents and visitors. The Directorate works to develop safe and...

  • Business Support Officer

    5 months ago

    Stirling, Australia The City of Stirling Full time

    Community Development | Main Administration Building, 25 Cedric Street - Closing date: 02/09/2024 **About Us** **Community Development** The City’s Community Development Directorate provides a broad range of facilities, services, projects, and events that directly impact the daily lives of our 243,000 residents and visitors. The Directorate works to...

  • Business Support Officer

    4 months ago

    Stirling, Australia The City of Stirling Full time

    Infrastructure | Operations Centre, Natalie Way, Balcatta - Closing date: 13/09/2024 **About Us** The Infrastructure Directorate is the City of Stirling’s largest and most diverse Directorate, managing many of the City’s important assets and environmental services while delivering a multi-million-dollar portfolio of projects and programs. This...

  • Office Administrator/client Relationship Officer

    1 week ago

    Stirling, Australia Prosper Health Collective Full time

    **Client Relationship Officer** **Job Summary**: We’re looking for an enthusiastic client relationship officer to join our team and engage with clients to ensure their visit is first class. Prosper Health Collective is a Premium Multidisciplinary Health Service located in Booragoon, Stirling and Canning Vale. This role will be primarily based at the...

  • Customer Partner

    4 months ago

    Stirling, Australia Chorus Full time

    **Part time Job Share Opportunity** Are you energetic, passionate and kind? Are you looking for an inspiring and different way to bring community connection to seniors and people living with disability? Keep reading! A Customer Partner role with Chorus might be exactly what you’ve been looking for ! Imagine being part of one of our vibrant, connected...

  • Customer Service Specialist

    7 months ago

    Stirling, Australia ORS Full time

    Excellent Career Progression and Professional Development Opportunities! - Full time position working Monday - Friday 9am - 5pm! - Join our amazing Team in Stirling! **About the role**: We are seeking an enthusiastic and motivated Administration officer to join our Stirling team. Working with a national administration team to support business functions....

  • Contracts Officer

    3 months ago

    Stirling, Australia The City of Stirling Full time

    Infrastructure | Operations Centre, Natalie Way, Balcatta - Closing date: 31/10/2024 **About Us** The Infrastructure Directorate is the City of Stirling’s largest and most diverse Directorate, managing many of the City’s important assets and environmental services while delivering a multi-million-dollar portfolio of projects and programs. This...

  • Library Officer

    4 months ago

    Stirling, Australia The City of Stirling Full time

    Community Development | Perth Metropolitan - Closing date: 13/09/2024 **About Us** The City’s Community Development Directorate provides a broad range of facilities, services, projects, and events that directly impact the daily lives of our 243,000 residents and visitors. The Directorate works to develop safe and vibrant places and deliver services and...

  • Library Officer

    1 month ago

    Stirling, Australia The City of Stirling Full time

    Community Development | Perth Metropolitan - Closing date: 13/12/2024 **About Us** Our Stirling Libraries team have been helping the community through education, entertainment, enriching family life and bringing people together irrespective of age, background, or gender. The City’s Libraries deliver a variety of programs and services for all ages...

  • Active Transport Officer

    3 months ago

    Stirling, Australia The City of Stirling Full time

    Infrastructure | Main Administration Building, 25 Cedric Street - Closing date: 14/10/2024 **About Us** The Infrastructure Directorate is the City of Stirling’s largest and most diverse Directorate, managing many of the City’s important assets and services while delivering a multi-million-dollar portfolio of projects. This Directorate is responsible...

  • Administration Officer

    7 months ago

    Stirling, Australia ORS Full time

    Excellent Career Progression and Professional Development Opportunities! - Full time position working Monday - Friday 9am - 5pm! - Join our amazing Team in Stirling! **About the role**: We are seeking an enthusiastic and motivated Administration officer to join our Stirling team. Working with a national administration team to support business functions....

  • Client Relationship Officer/medical Receptionist

    7 months ago

    Stirling, Australia Prosper Health Collective Full time

    **Unleash Your Administration Skills in a Fast-Paced Environment: Join Our Team as an Efficient, Reliable and Detail-Oriented Client Relationship Officer!**: Are you an individual known for your unwavering attention to detail and customer service? Are you passionate about providing exceptional customer service within a health practice focused on improving...

  • Golf Course Officer

    4 months ago

    Stirling, Australia The City of Stirling Full time

    Community Development | Hamersley Public Golf Course - Closing date: 30/09/2024 **Golf Course Officer** **Community Development Directorate** - The City’s Community Development Directorate provides a broad range of facilities, services, projects, and events that directly impact the daily lives of our 243,000 residents and visitors. - The Directorate...