Library Frontline Services Coordinator

4 weeks ago


Clayton, Australia Monash University Full time

**The Opportunity**

As a Frontline Services Coordinator, you are one of a team of four Coordinators responsible for managing frontline services for Monash students, staff, Alumni, and visitors across six libraries via our physical and virtual service points. This is a key role for ensuring that our users' experiences are productive, useful, efficient and rewarding; we aspire to delight by exceeding their expectations.

The role includes:

- Supervising a team of frontline services team members
- Fostering a user-centred culture amongst team members through continuous improvement of services and staff knowledge
- Undertaking one or more of these activities: workforce planning (rostering/daily organising of staff), training (induction and ongoing development), knowledge base development and maintenance (both user and staff facing), quality assurance/customer feedback management, and service development, evaluation and business process improvement (use of processing mapping, analytics and reporting), ensuring access to the collection and management Library memberships
- Building relationships within the Library and with stakeholders throughout the University community

Whilst the primary location of this position is Clayton campus you will also be rostered to work regularly at Parkville campus

**Be part of our story. Work with us to **#ChangeIt**.**

Monash avidly supports flexible and hybrid working arrangements. We have a range of policies in place enabling staff to combine work and personal commitments more easily.

At Monash University, we are committed to being a Child Safe organisation. This position at the University will require the incumbent to hold a valid Working with Children Check.
- A current copy of your resume,
- A cover letter (maximum 2 pages) which addresses how you meet the Key Selection Criteria

**Monash University seeks applicants for this opportunity who are able to demonstrate and present valid and current Australian work rights.**

**Enquiries**

Ms Anne Melles, Frontline Services Manager, +61 408 950 788

**Position Description**

Library Frontline Services Coordinator

**Closing Date**

Thursday 27 April 2023, 11:55pm AEST

**Supporting a diverse workforce



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