Casual Library Frontline Services Coordinator

1 week ago


Clayton, Australia Monash University Full time

**The Opportunity**

As a Frontline Services Coordinator, you are one of a team of four Coordinators responsible for managing frontline services for Monash students, staff, Alumni, and visitors across six libraries via our physical and virtual service points. This is a key role in ensuring that our users' experiences are productive, useful, efficient and rewarding; we aspire to delight by exceeding their expectations.

**The role includes**:

- Undertaking projects related to one or more of these activities: workforce planning (rostering/daily organising of staff), training (induction and ongoing development), knowledge base development and maintenance (both user and staff facing), quality assurance/customer feedback management, and service development, evaluation and business process improvement (use of processing mapping, analytics and reporting), ensuring access to the collection and management Library memberships
- Working with the other Coordinators to manage the rostering of a team of frontline services team members
- Fostering a user-centred culture amongst team members through continuous improvement of services and staff knowledge
- Building relationships within the Library and with stakeholders throughout the University community
- Undertaking other administrative tasks to support the management of a team spread across multiple campuses

Whilst the primary location of this position is Clayton campus, work at other campuses of the University may be required.

This casual position is required to work up to 22 hours per week, varying days every week from Monday to Sunday.

**Be part of our story. Work with us to **#ChangeIt**.**

Monash avidly supports flexible and hybrid working arrangements. We have a range of policies in place enabling staff to combine work and personal commitments. This includes supporting parents.

Your employment is contingent upon the satisfactory completion of all pre-employment and/or background checks required for the role, as determined by the University.
- A current copy of your resume

Monash University seeks applicants for this opportunity who are able to demonstrate and present valid and current Australian work rights.

**Enquiries**

Dr Anne Melles, Frontline Services Manager, +61 408 950 788

**Closing Date**

Tuesday 14 May 2024, 11:55pm AEST

**Supporting a diverse workforce



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