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Content and UX Specialist

3 months ago

Clayton, Australia Monash University Full time

**The Opportunity**

Join our team at one of Australia’s leading academic libraries. Become a key contributor to the development, delivery and continuous improvement of high-quality user-focused library services for Monash students, researchers, staff and university stakeholders.

Bring your wide range of specialist knowledge, technical skills and practical experience to improve the end-to-end user journey, and work to make it easier for our users to understand our services and access what they need.

In this role you will align your work with the Library’s strategic plan and the Service Design and Communications operational goals, drawing on best practice content design and UX principles to develop and implement our Content Strategy.

Using your project management and collaborative skills to best effect, you will deliver holistic and integrated content solutions across a range of channels, and write clear, accessible copy that meets Monash’s brand and style guidelines.

You will also conduct UX research activities to discover opportunities for innovation and enhancement of services, undertake the design, development and evaluation of digital/non-digital solutions and coordinate our central repository of UX research.

To achieve the Library’s strategic objectives, and enhance operational and service excellence, you will:

- build strong relationships
- develop internal staff knowledge and skills, and organisational capability
- provide key support to the Library’s Service Design Champions
- deliver service improvement projects
- foster best practice approaches, systems and standards

**Be part of our story. Work with us to **#ChangeIt**.**

Monash avidly supports flexible and hybrid working arrangements. We have a range of policies in place enabling staff to combine work and personal commitments. This includes supporting parents.

Your employment is contingent upon the satisfactory completion of all pre-employment and/or background checks required for the role, as determined by the University.

**Enquiries**

Lara McKinley, Service Design and Communications Manager, +61 3 9905 9312

**Position Description**

Content and UX Specialist

**Closing Date**

Sunday 25 February 2024, 11:55pm AEDT

**Supporting a diverse workforce