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Libraries for Belonging Program Leader
2 weeks ago
The Opportunity
As a Libraries for Belonging Program Leader, you lead a team of Senior Library Services Officers who are responsible for supervising a team of seasonal and casual Library Experience Assistants.
You collaborate with Frontline Services Coordinators in managing frontline services for Monash students, staff, Alumni, and visitors across six libraries via our physical and virtual service points.
This role leads the design and implementation of the Libraries for Belonging project, in particular focusing on the work in the evenings and weekends across campuses.
To enable supervision and service quality activities during semester and across all campuses, the Libraries for Belong Program Leader will be rostered between the hours 7.45am - 8pm, Monday to Friday, and will be allocated two weekend days each month, paid as overtime.
Travel to other campuses or library branches of the University will be required.
The role includes:
- Direct supervision of four Senior Library Services Officers and oversight of a team of 18 Library Experience Assistants
- Leading and motivating a team to provide excellent customer service
- Leading the design and implementation of programs to support the Libraries for Belonging project,
- Leading user experience initiatives, in which students and library staff codesign services and spaces
- Collaborating with teams across the Library and University to create productive relationships and ensure an alloflibrary approach to service delivery
Be part of our story. Work with us to #ChangeIt
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Monash avidly supports flexible and hybrid working arrangements. We have a range of policies in place enabling staff to combine work and personal commitments more easily.
At Monash University, we are committed to being a Child Safe organisation. This position at the University will require the incumbent to hold a valid Working with Children Check.
To Apply
Please submit a current copy of your resume along with a cover letter in which you outline how you meet the key selection criteria.
Enquiries
Anne Melles, Frontline Services Manager - Monash University Library,
Position Description
Libraries for Belonging Program Leader
Closing Date
Sunday 3 December 2023, 11:55pm AEDT
**Supporting a diverse workforce
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