Technical Services Officer
4 weeks ago
**Due to requirements of the role, only Australian Citizens located in Adelaide will be considered for the role.
The Role:
- Pickup tickets that through via Jira
- Escalate / triage / login support requests
- Troubleshoot technical issues for end user equipment, meeting rooms or manufacturing equipment
- Documentation and maintenance of the knowledge management portal
Skills and Experience required:
- Resolution to new and existing user access requests
- Experience with using a helpdesk system
- Experience in providing entry-level (Level 1) IT support for both hardware and software faults
- Assist with onsite troubleshooting of technical issues with end user equipment, meeting rooms or manufacturing equipment.
Your interest will be treated in the strictest of confidence.
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