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Technical Fulfillment Officer

3 weeks ago

Adelaide Region SA, Australia Transaction Network Services Full time

An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives. Come join the excellence

Overview

Problem solving and troubleshooting of both industry standard and bespoke software operating platforms and payment terminal systems.

Responsible for performing daily checks on ADVAM’s technology platforms, reporting on outcomes and escalating issues.

Provisioning of new merchant facilities within the ADVAM gateway including the setup, configuration and testing of terminal hardware.

Warranty repair, replacement, tracking, inventory management & technical support of hardware & software. Onsite support, upgrades & investigations. System analysis & generation of reports.

**Responsibilities**:
Required Knowledge, Skills & Abilities:

- Professional and effective written and verbal communicator
- Analytical problem-solving skills
- Liaise with customers over the telephone and in person
- Respond promptly to customer support enquiries
- Provide support for Unattended devices onsite & offsite
- Prepare & maintain appropriate documentation
- Work with Project Implementation, Product Specialists & development teams to ensure delivery of customer projects
- Work with Support & Network teams to ensure services are implemented
- Maintain high level of verbal and written correspondence with customers
- Analyse job procedures and make recommendations for improvement
- Demonstrate continuous effort to improve operations, work cooperatively and provide quality customer service
- Maintain customer hardware database
- Work with key equipment partners
- Testing, troubleshooting & repair or replacement of electronic system modules
- Perform onsite & remote maintenance plus upgrades when required

**Qualifications**:
Job Requirements:

- Understanding of basic IT & Network principles
- Fault finding - Networking principles, IT hardware, Basic electronics
- Proficient Microsoft Office, particularly in Excel & the use of pivot tables
- Database SQL Experience
- Minimum 2 years background in Electronics or IT
- Analytical problem-solving skills
- Customer service experience in the field or remote locations
- OH&S awareness

Job Requirements:

- Police Check
- Ability to work nights, weekends and overtime when required
- Valid driver’s licence

Work Environment:

- Travel may be required (Domestic & International)
- Carrying & lifting tool kits or parts or varying weights (1-20kg’s)
- May require bending/squatting, walking/standing/sitting for prolonged periods
- Exposure to outdoor sites, heat, rain and wind
- Appropriate training will be provided

If you are passionate about technology, love personal growth and opportunity, come see what TNS is all about

TNS is an equal opportunity employer. TNS evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.