Administration Officer

3 months ago

Melbourne, Australia Alfred Health Full time

**Alfred Health**

Alfred Health is a leader in health care delivery, improvement, research and education. We are the main provider of health services to people living in the inner southeast suburbs of Melbourne, from ambulatory to inpatient and home and community-based services.
- **Full time 80hrs per Fortnight with ADO**:

- ** Alfred Specialist Clinics role**:

- ** Permanent ongoing**:

- ** Classification code : HS1**:

- ** Alfred location**:

- ** Staff benefits**

**DEPARTMENT**

Alfred Health Outpatients Program is responsible for the overall delivery of a number of non-admitted or ambulatory services across the organisation, including Specialist Consulting Clinics, The Alfred Transit Lounge, GP Liaison and Specialist Clinic referrals and enquiries. The largest component of these is the Specialist Consulting Clinics which provide scheduled medical, nursing and allied health services to non-admitted patients at all three campuses. Approximately 1000 patients are treated daily across Alfred Health Specialist Consulting Clinics within surgical, medical and other specialties.
**POSITION**

We have a great opportunity for an experienced Administrative support role in the Department of Respiratory Medicine at The Alfred, supporting the Asthma, Allergy & Immunology service.

This position will be managing the coordination of the Asthma & Allergy clinics working alongside the nursing team. Responsibilities may include reception, patient enquiries, clinic preparation, electronic appointment scheduling, referral management and telephone support.

Strong organisational, customer service skills and demonstrated computer efficiency are essential, as is the ability to prioritise tasks in a busy environment. Excellence in written and oral communication skills, and a high level of attention to detail is also required. Experience working within a medical environment and familiarity with medical terminology will be highly regarded, however, applicants with strong administrative skills from other fields will also be considered.

This position reports to the Administration Supervisor of the relevant work group. As part of the administration team for the Outpatient Program the administration officer will effectively and efficiently perform a range of administrative, reception and clerical tasks to support and assist the day to day function of the clinics and health service. The role is responsible for ensuring that the service provides best customer outcomes and meets both internal and external, including government, reporting requirements. The administration officer ensures that an approachable, responsive and professional service is provided to patients, carers and health professionals. Responsibilities may include reception, patient enquiries, clinic preparation, electronic appointment scheduling, referral management, telephone support and data entry.

**Key Selection Criteria**:
**Essential**
- Demonstrated computer proficiency including MS Word, MS Outlook, MS Excel (foundational)

**Desirable**
- Previous administration experience in a health setting
- Understanding and experience supporting MBS clinics in a similar setting
- Understanding of confidentiality and privacy legislation
- Knowledge of Cerner Programs
- Typing accuracy and speed of at least 40wpm
- Understanding of medical terminology
- Understanding and experience of Medicare billing processes
- Demonstrated ability to plan work flow, prioritise and delegate in order to meet deadlines

**BENEFITS**
- Salary packaging
- Novated leasing
- Discounted car parking
- Close to public transport

Alfred Health is an equal opportunity employer and is committed to attracting and retaining a diverse workforce that reflects the community we serve. Applications from Aboriginal and Torres Strait Islanders are encouraged.

In accordance with the Health Minister's Covid-19 Mandatory Vaccination Order, all Alfred Health employees are required to be fully vaccinated (3 doses) for COVID-19 or hold an acceptable medical exemption. Furthermore, in accordance with the Health Services Amendment (Mandatory Vaccination of Healthcare Workers) Act 2020, health care workers in Category A or B roles (as determined by the department’s risk ratings) are required to be vaccinated against influenza or hold an acceptable medical exemption.

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