Integration Support Analyst

5 months ago

Parramatta, Australia Link Group Full time

**Overview**

Technology and Innovation is responsible for ensuring the effective and efficient operational delivery of technology services across Link Group’s business units.

The role will also require adherence to Link Group’s implementation of the ITIL framework, development methodologies and processes to improve business outcomes from the development teams. Work with Technical Leads to continuously improve customer experience. Work to achieve established service levels between areas and Identify opportunity for continuous improvement within the Team. Adhere to published processes and procedures and recommend enhancements where appropriate.

The role will also aim to proactively monitor availability, performance and capacity of the web environment with assistance of Integrate monitoring tools available and service management tool. On top of the BAU tasks it is also required to identify and provide improvements as direct cost savings or indirect in the form of process efficiencies.

This role also requires being in an on call roster whereby the Integration Support Analyst may be for urgent incidents.

**Key Accountabilities and Main Responsibilities**
- The Support analyst will have knowledge of the Microsoft and MULE development stack and may have had previous development experience
- The role also requires strong analytical and problem solving capability, programming skills, attention to detail, good time management skills and knowledge of financial systems would be a benefit
- Application patching, maintenance and upgrade
- High-level inputs in executing design plan.
- Provide training to the IT support teams on supported tools and environments
- Identify, take on and deliver new initiatives in the team
- Identify, collect requirements, develop workflows to automate Business/IT processes
- Reviewing and updating relevant documentation
- Raising security issues and breaches to Team Leader
- Report to Management of any issues that may impact the Business
- Monitoring service levels for Incidents and Requests and implementing improvement programs to achieve objectives.
- Identify continuous improvement opportunities to strengthen organisational processes and practices.
- Ensuring incidents, Problems and Requests are resolved within SLA or escalated to appropriate Support team
- Work with the Business to understand pain points are assist to resolve
- Pre-release testing
- Error management and resolution
- Ensure all errors/issues are documented and seen through to resolution and release within agreed timeframes
- Maintain awareness and champion ITIL best practices
- Adhere to all Link Groups standards, policies and procedures
- Involvement in spec review of new projects to ensure compatibility with present functionality;
- Liaise with projects teams for smooth transition from project development and deployment into support.
- Identification of process improvement and workflows to reduce call outs
- Provide 24*7 support

**Experience & Personal Attributes**
- Over 2 years development or support experience in an IT environment;
- Experience with the following technologies:

- API Development - RESTful and SOAP
- Identity Management - Okta & IdentityServer4
- Cloud Services - MS Azure (APIM, Service Fabric, Function App and Account Storage).
- Development Frameworks - ASP.NET 2.0, 3.5, MS Ajax, WCF
- Runtimes - Mulesoft Runtime & CloudHub, IIS
- Programming Languages - C# & Java
- Shell Scripting - Powershell (desirable)
- Ci/Cd - TFS, GIT, Azure DevOps, Octopus Deploy (desirable)
- DBMS - MsSql and Oracle (desirable)
- Experience in MS Dynamics - CRM

Desired
- Strong computer literacy and technical inclination.
- Experience in Release Coordination, IT Change and Project Coordination

Link Group is a leading fund administration and share registry specialist. We are a market leading provider of technology-enabled administration solutions, continually developing our offerings to expand with our clients' needs. Since our inception, Link Group has been entrusted by clients to handle sensitive data in a secure and confidential manner. Our core businesses of fund administration and securities registration are complemented by our expertise in digital solutions and data analytics.

Our continued investment in our proprietary technology platforms allows us to automate wealth management workflows, manage large consumer and member bases, and provide insights through predictive analytics.

By focussing on product and service innovation, our Technology division has evolved to become an innovative provider of solutions, identifying and anticipating the needs of clients across Link Group.

Link Group is building a dynamic, client focused, caring and inclusive culture that is built on the foundations of an entrepreneurial spirit, effective risk management, empathy and trust, and underpinned by its core values.

We are an inclusive employer whose people work collaboratively. We encourage, support and value the various t

  • SAP Integration Analyst

    5 months ago

    Parramatta, Australia Charterhouse Full time

    This leading government entity supports Australian’s where their work has an direct impact on the public and wider community. In this rewarding role you will contribute to making a difference, whilst being part of a great workplace culture. A great opportunity for an experienced SAP Integration Analyst to join this busy team for a 6 months temporary...

  • Configuration Analyst

    5 months ago

    Parramatta, Australia Link Group Full time

    Overview Working as an integral part of the Configuration Analyst team, you will provide analysis of business requirements and where necessary production business requirements in order to develop configuration specifications for required system changes. Assist the business with clarifying requirements and identifying alternative solutions. Support the...

  • Automation Support Analyst

    3 months ago

    Parramatta, Australia NSW Department of Communities and Justice Full time

    Division: Corporate Services- Location: Parramatta, NSW, AU, 2150- Req ID: 69086**Automation Support Analyst** **Location: Parramatta** **Employment type: Temporary full-time role up to 30 June 2025** **Salary**:$106,025 pa - $117,363 pa, plus employer's contribution to superannuation and annual leave loading** **Your role** The Automation Support...

  • Business Analyst

    4 weeks ago

    Parramatta, New South Wales, Australia REO Group Full time

    Job Title: Business AnalystEC Carpets is seeking a highly skilled Business Analyst to join our team in Adelaide. As a Business Analyst, you will play a critical role in driving business value and insight through financial analysis and business partnering.Key Responsibilities:Develop and maintain accurate costing systems for labour, materials, and production...

  • Business Analyst

    4 weeks ago

    Parramatta, New South Wales, Australia REO Group Full time

    Job Title: Business AnalystEC Carpets is seeking a highly skilled Business Analyst to join our team in Adelaide. As a Business Analyst, you will play a critical role in driving business value and insight through financial analysis and business partnering skills.Key Responsibilities:Develop and maintain accurate costing systems for labour, materials, and...

  • Service Support Analyst

    2 months ago

    Parramatta, Australia NSW Department of Communities and Justice Full time

    Division: Corporate Services- Location: Parramatta, NSW, AU, 2150- Req ID: 69499**Service Support Analyst** - Location Parramatta CBD with access to hybrid work arrangements - 1 x Temporary Full-time role (35 hours per week) and 1 x temporary Part-time role (21 hours per week) for a period of up to six months with the possibility of extension. - Salary from...

  • Automation Test Analyst

    5 months ago

    Parramatta, Australia Adactin Group Full time

    We are primarily seeking Automation Test Analysts to work on a significant federal project. - Sydney-based with flexible work arrangements. **Responsibilities**: - Develop a strategic test plan and articulate the test plans for project deliverables. - Work collaboratively with business analysts and engineers to describe testable business features and...

  • Test Analyst

    1 month ago

    Parramatta, Australia Hudson Australia Full time

    This pay rate is inclusive of mandatory 25% casual loading Are you a manual tester with 3-5 years of experience looking to grow their career with a local company? Interested in working with a small technical team on building out software tests and maintaining system integrity? This role might be for you! **Specific Accountabilities**: - Development of...

  • Junior Commercial Analyst

    5 months ago

    Parramatta, Australia Uniting Full time

    **NEW full time permanent role - Junior Commercial Analyst - Parramatta CBD/ Sydney CBD - hybrid role - 3 days in office - 2 days WFH** - Be part of a forward-thinking team dedicated to financial excellence and innovation. - Opportunity to develop and enhance your skills in a supportive and dynamic environment. - Career growth and professional development...

  • Technical Analyst

    5 months ago

    Parramatta, Australia Link Group Full time

    **Overview** Working as an integral part of the Technical Analyst team, you will provide analysis of business requirements to produce Functional Specifications for required system changes. Assist the business with clarifying requirements and identifying alternative solutions. Support the Development and Test team members throughout the System Development...

  • Technical Analyst

    5 months ago

    Parramatta, Australia Link Group Full time

    **About Link Group** Link Group is a global business connecting millions of people with their assets - safely, securely, and responsibly. We have over 6000 employees across 4 continents and continue to grow every day. Retirement and Superannuation Solutions is the largest business under Link Group and we are the leading administrator for super funds in...

  • Technical Analyst

    5 months ago

    Parramatta, Australia Link Group Full time

    **About Link Group** Link Group is a global business connecting millions of people with their assets - safely, securely, and responsibly. We have over 6000 employees across 4 continents and continue to grow every day. Retirement and Superannuation Solutions is the largest business under Link Group and we are the leading administrator for super funds in...

  • Service Support Analyst

    2 weeks ago

    Parramatta, Australia NSW Department of Communities and Justice Full time

    Division: Corporate Services- Location: Parramatta, NSW, AU, 2150- Req ID: 70495**Service Support Analyst** **Location: Parramatta CBD (Hybrid working arrangement)** **Employment type: Ongoing, Full-time (1 vacancy);** **Temporary, 12 months with possible extension (1 vacancy)** **Salary: Grade 5/6, ($93,295 - $102,941 p.a. plus employers’ contribution...

  • Configuration Analyst

    5 months ago

    Parramatta, Australia Link Group Full time

    **Why Link Group** Link Group is a global business connecting millions of people with their assets - safely, securely, and responsibly. We have over 6000 employees across 4 continents and continue to grow every day. Retirement and Superannuation Solutions is the largest business under Link Group and we are the leading administrator for super funds in...

  • Business Intelligence Analyst

    3 weeks ago

    Parramatta, New South Wales, Australia REO Group Full time

    **Job Summary**We are seeking a highly skilled Business Intelligence Analyst to join our Sales & Marketing Commercial team. As a key member of the team, you will be responsible for creating and sharing insightful Power BI reports, dashboards, and visualizations.**Key Responsibilities**Design and develop Power BI solutions to meet business...

  • Test Analyst

    1 month ago

    Parramatta, Australia Hudson Full time

    This pay rate is inclusive of mandatory 25% casual loadingAre you a manual tester with 3-5 years of experience looking to grow their career with a local company? Interested in working with a small technical team on building out software tests and maintaining system integrity? This role might be for you! Specific Accountabilities: Development of test...

  • Technical Analyst

    5 months ago

    Parramatta, Australia Link Group Full time

    **The Role The Digital technology delivery team within Retirement Solutions business manages industry-leading enterprise platforms that power the experience for our Superannuation members, employers, colleagues and clients. Working as an integral part of the Technical Analyst team in Digital domain, you will join a highly collaborative team to analyse...

  • Ict Systems Analyst

    5 months ago

    Parramatta, Australia ARKA Consulting Services pty ltd Full time

    **ARKA CONSULTING SERVICES PTY LTD** ARKA CONSULTING SERVICES PTY LTD, a leading provider of P&C Insurance Solutions and Guidewire products, is seeking talented ICT System Analyst with expertise in the Guidewire Platform. Our team of skilled professionals plays a vital role in driving the success of our clients' development and integration projects. We are...

  • Commercial Analyst

    5 months ago

    Parramatta, Australia Uniting Full time

    **Commercial Analyst - Seniors Services - **Fulltime permanent role based in Parramatta CBD. Hybrid model** - **Drive strategic decisions with cutting-edge data analytics.**: - **Empower teams with insightful financial analysis.**: - **Navigate Aged Care Reform with precision and compliance.**: - **Shape operational excellence through data-driven...

  • Audit Analytics Analyst

    5 months ago

    Parramatta, Australia NSW Government -Operations Group Full time

    **Audit Analytics Analyst** - **Ongoing Full-Time**: - **Hybrid working - Office based in Parramatta** **About the Department of Education** The Department of Education is the largest provider of public education in Australia with responsibility for delivering high-quality public education to two-thirds of the NSW student population. For more information...