Product Expert, Apac

7 months ago

Sydney, Australia Klaviyo Full time

Product Experts at Klaviyo are a critical part of our future success. We take the success of our
customers incredibly seriously. Our mission is to deliver exceptional assistance to our customers
with the highest level of quality in both product knowledge and communication skills, and in the
process, consistently meet and exceed customer expectations. We are looking for a Product
Expert who is passionate about providing the best support to our APAC customers who are scaling
their businesses with Klaviyo. We are very interested in individuals who have a track record of finding creative solutions to unique
using our software.

How you will make a difference:

- Develop an in-depth knowledge of the Klaviyo platform
- Provide high-quality product support for Klaviyo customers, partnering with them to
- Communicate thoughtfully to provide answers to questions for both technical and

non-technical end users while also supporting a wide range of technologies.
- Diagnose software issues and resolve escalated customer complaints engage using

established processes
- Provide support & guidance on non-technical related questions (e.g: marketing,

sales, other e-commerce setup questions)
- Communicate thoughtfully and effectively with all Klaviyo customers
- Document troubleshooting and problem resolution steps

Check out this video to understand a bit more What it means to be a product expert

Who You Are:

- A thoughtful communicator who is excellent at communicating through a variety of

channels that require both written and verbal skills.
- Passionate about creative problem solving for customers and end users
- Self-motivated, eager to learn and thrive in a collaborative environment
- Capable of adapting quickly to changing priorities
- Experience with or able to quickly pick-up:

- Microsoft Office Suite, G-Suite, Google Sheets, PowerPoint, Zendesk, and

Salesforce
- Web works, networking, and software products
- DNS, IPs and other networking concepts
- APIs

At Klaviyo we value the unique backgrounds, experiences and perspectives each Klaviyo (we call
ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a
fair shot at success and appreciate the experiences each person brings beyond the traditional job
requirements. If you're a close but not exact match with the description, we hope you'll still
consider applying.

**Get to Know Klaviyo**

We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us.
- You can find our Job Applicant Privacy Notice _here_._

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