Digital Transformation Expert

1 week ago

Sydney, New South Wales, Australia Zurich Insurance Company Full time
About Us

Zurich Insurance Company is a leading insurance provider dedicated to creating a brighter future for our customers, employees, and the planet.

Our Offer

We are offering an exciting opportunity for a Digital Transformation Expert to join our APAC IT team and drive positive impact.

The successful candidate will have the chance to work with cutting-edge technologies and contribute to shaping the future of our organization.

Job Description

The key focus of this role is improving the overall delivery of Service to our businesses by:

  • Delivery of design, development, documentation, and support the Digital UX/UI to optimize the user experience for ITS initiatives or change.
  • Working with APAC IT Service Management in supporting the initiatives, service processes and operational improvements.
  • Develop ITIL skills by working closely with APAC IT Service Management team to support.
  • Provide backup for key IT Service Management processes as required (eg Major Incident & Operational Change Management processes)
  • Continual Service Improvements, including IT Service Management tools.
  • Collaborate internal Project teams to understand project requirements, user stories, and technical specifications including communication plans, documentation, videos to support transition of new applications or infrastructure.
  • Work closely with internal and external parties to support the End user digital learning for new technologies.
  • Drive digital improvements on the APAC IT Learning HUB for our employees.
Requirements

To be successful in this role, you will need:

  • Experience working within an IT Service Delivery or Support role.
  • Previous experience in IT End user support & delivery of technical documentation.
  • Proven experience in Microsoft 0365 application suite, ServiceNow and reporting tools ie Powerbi.
  • Knowledge of Change Management and Agile methodologies.
  • A high level of technical knowledge & drive to improve using emerging technologies. Capable of conducting research into technical solutions internally and externally.
What We Offer

In return for your hard work and dedication, we offer:

  • A competitive salary of AUD $120,000 per annum.
  • 5 weeks leave per year for permanent staff through our new Z leave initiative.
  • 15 days personal/carer's leave (as we empower our people to manage their own wellbeing).
  • Access programs to stay healthy and feel healthier along with receiving a AUD$500 wellbeing payment per year.
  • $295AUD new starter e-voucher for your WFH set up (flex work - hybrid working).

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